Transitowne Kia Of West Seneca

Glad I Leased my Kia Optima at Transitowne Just leased a Kia Optima from this dealership and I can't say enough about the service. Ron and Kory were very helpful, friendly and straightforward w Just leased a Kia Optima from this dealership and I can't say enough about the service. Ron and Kory were very helpful, friendly and straightforward while showing off the car and working on the paperwork. I am absolutely in love with my optima and I plan on going to Transitowne in the future. More

I went to this dealer to have my vehicle serviced because it is close to my home. I went in to have my windshield wipers looked at because they would just randomly stop working. I called and set up an ap it is close to my home. I went in to have my windshield wipers looked at because they would just randomly stop working. I called and set up an appointment for a Monday on the previous Friday. I called on that Monday to verify the time I was supposed to be there and I was told I wasn't in the system. I go into the dealer at 10:30a and had to spell out my name and what my problem was because again I wasn't in the system although I just talked to the gentleman an hour before. I sat in the waiting room for two hours before I was told that the problem couldn't be duplicated and they weren't going to fix random parts (understandable I guess). I walked to my car while still at the dealership and my wipers wouldn't work. They immediately took my cat back inside and did a diagnostic test and found that my TIPM was faulty. I was then told that there was nothing they could do today because they didn't have the part. I was never given an expected date that the part would come in and I had to drive a car through the rain without wipers because I only own one car and the dealership doesn't offer loaner vehicles. I receive a post card from the dealer 3 DAYS LATER saying that my part had come in and I have to call and set up an appointment. Here is why I have an issue with that: I had my car in on a Monday, the postcard was marked by the post office on Tuesday, and I got the post card on Thursday and I had to wait another day to get an appointment. Why wasn't I just given a call on Tuesday when the part came in? Wouldn't that make more sense? Anyway, I couldn't get off of work on Friday to take my car in so I had my girlfriend do it. She pulled in and she was told that my car wasn't in the system and neither was my name. I guess 20 minutes later they found my paper work and fixed the car without a hassle. Also, if your email the GM of the dealership, you won't get a return email. He doesn't care I guess. More

Did such a great job in 2009, That I came back and purchased a second Kia Soul. We are now a 2 Soul family!! They made the process EASY. They stood behind everything they said they would do. You d purchased a second Kia Soul. We are now a 2 Soul family!! They made the process EASY. They stood behind everything they said they would do. You don't expect that in the auto business. It was everything I wanted and more. Please, Go there!! You WILL be pleased! -Ann More