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Trent Cadillac Buick GMC - Service Center

New Bern, NC

4.7
63 Reviews
Call Service Center (252) 633-2213

63 Reviews of Trent Cadillac Buick GMC - Service Center

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May 08, 2023

I was suppose to get a full rebuilt engine in my escalade that didn't happen! More

by noemil
Recommend Dealer
No
Employees Worked With
Service department
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May 20, 2023 -

Trent Cadillac Buick GMC responded

Our Service Manager Josh would love the opportunity to speak to you regarding this issue. Could you please give him a call at 252-633-2213

Helpful
May 08, 2023

Love this place ! ! Thorough, efficient and friendly. Work is always done to perfection and on time More

by w.howard
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ronnie Brinson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Service department
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May 20, 2023 -

Trent Cadillac Buick GMC responded

We're happy to hear you had such a positive experience with our team!

Helpful
May 08, 2023

The service team is always knowledgeable, friendly and quick with any service needs. Will Watts and Albert Riggs are superb! More

by n_aldridge
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Albert Riggs and Will Watts
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May 20, 2023 -

Trent Cadillac Buick GMC responded

We're glad to hear you found our staff was so knowledgeable and helpful!

Helpful
May 07, 2023

They really care about the safety of their customers. I had three contacts to check if my car was running correctly after I had been there for a checkup. More

by rmstark
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
J. Taylor
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May 20, 2023 -

Trent Cadillac Buick GMC responded

Thanks for taking the time to leave a review.

Helpful
May 05, 2023

Very courteous and welcoming. This dealership really cares about their customers and employees. If you want the best customer service experience please choose Trent More

by carthur
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua Grasso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ronnie Brinson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lew Branche
5.0
This rating includes all reviews, with more weight given to recent reviews.
Hansel Bridges
5.0
This rating includes all reviews, with more weight given to recent reviews.
Thomas Farrow
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jonathan Griffee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jarette Jackman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Reko Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cate Gallagher
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 20, 2023 -

Trent Cadillac Buick GMC responded

Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us!

Helpful
May 05, 2023

Dealership is fine service center is alittle slow new technology ( tablet) seems to be making it slower upon check in. Waiting a goof five minutes for someone to even come to vehicle. More

by wgallagher0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Pecha
5.0
This rating includes all reviews, with more weight given to recent reviews.
Manny Kahsai
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jimmie Demaroney
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Helpful
May 05, 2023

Awesome service, friendly people, outstanding customer service and support. On time work and I trust them More

by Jacqueline
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thomas Farrow
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Wayne
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May 20, 2023 -

Trent Cadillac Buick GMC responded

Thank you for leaving us such an amazing review :)

Helpful
May 04, 2023

General service and new tires Comfortable clean waiting room... car was washed... Lew also helped me with onstar More

by carolehart22@gmail.com
Recommend Dealer
Yes
Employees Worked With
Wayne
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May 20, 2023 -

Trent Cadillac Buick GMC responded

Thank you for leaving us such an amazing review :)

Helpful
May 04, 2023

Service department was great Wayne was very helpful everyone was very professional pleased with service. More

by jvlee3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lew Branche
5.0
This rating includes all reviews, with more weight given to recent reviews.
Hansel Bridges
5.0
This rating includes all reviews, with more weight given to recent reviews.
Manny Kahsai
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Helpful
May 03, 2023

As always, courteous and efficient. The service department at Trent offers courteous and efficient service. They make you feel valued. More

by donna.connell@asimplegrace.net
Recommend Dealer
Yes
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May 20, 2023 -

Trent Cadillac Buick GMC responded

Thank you for leaving us such an amazing review :)

Helpful
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