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Trent Cadillac Buick GMC - Service Center

New Bern, NC

4.7
66 Reviews
Call Service Center (252) 633-2213

66 Reviews of Trent Cadillac Buick GMC - Service Center

Sort by
May 10, 2023

Excellent service and great advice always warm with a great welcome. Attendance can't be beat. Every one greets you with a smile More

by noemail@nodomain.com
Recommend Dealer
Yes
Employees Worked With
Don't remember name
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May 20, 2023 -

Trent Cadillac Buick GMC responded

We appreciate your positive review about your recent experience with us!

Helpful
May 10, 2023

Good experience. Friendly people. I am well satisfied Good experience and friendly staff Nope I'm done. The service is better than the survey More

by noemail@nodomani.com
Recommend Dealer
Yes
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Helpful
May 09, 2023

Very pleasant The overall experience was good The waiting time was a little longer than I expected 2 1/2 hours for a oil change and tire rotation Other than that everything was good More

by rtetjt2312@gmail.com
Recommend Dealer
Yes
Employees Worked With
Albert
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May 20, 2023 -

Trent Cadillac Buick GMC responded

Your satisfaction is important to us, so we want to sincerely thank you for choosing Trent Buick GMC and we hope to see you again soon!

Helpful
May 08, 2023

I was suppose to get a full rebuilt engine in my escalade that didn't happen! More

by noemil
Recommend Dealer
No
Employees Worked With
Service department
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May 20, 2023 -

Trent Cadillac Buick GMC responded

Our Service Manager Josh would love the opportunity to speak to you regarding this issue. Could you please give him a call at 252-633-2213

Helpful
May 08, 2023

Love this place ! ! Thorough, efficient and friendly. Work is always done to perfection and on time More

by w.howard
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ronnie Brinson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Service department
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May 20, 2023 -

Trent Cadillac Buick GMC responded

We're happy to hear you had such a positive experience with our team!

Helpful
May 08, 2023

The service team is always knowledgeable, friendly and quick with any service needs. Will Watts and Albert Riggs are superb! More

by n_aldridge
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Albert Riggs and Will Watts
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May 20, 2023 -

Trent Cadillac Buick GMC responded

We're glad to hear you found our staff was so knowledgeable and helpful!

Helpful
May 07, 2023

They really care about the safety of their customers. I had three contacts to check if my car was running correctly after I had been there for a checkup. More

by rmstark
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
J. Taylor
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May 20, 2023 -

Trent Cadillac Buick GMC responded

Thanks for taking the time to leave a review.

Helpful
May 05, 2023

Very courteous and welcoming. This dealership really cares about their customers and employees. If you want the best customer service experience please choose Trent More

by carthur
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua Grasso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ronnie Brinson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lew Branche
5.0
This rating includes all reviews, with more weight given to recent reviews.
Hansel Bridges
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jonathan Griffee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jarette Jackman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cate Gallagher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Thomas Farrow, Reko Gonzalez
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May 20, 2023 -

Trent Cadillac Buick GMC responded

Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us!

Helpful
May 05, 2023

Dealership is fine service center is alittle slow new technology ( tablet) seems to be making it slower upon check in. Waiting a goof five minutes for someone to even come to vehicle. More

by wgallagher0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Pecha
5.0
This rating includes all reviews, with more weight given to recent reviews.
Manny Kahsai
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jimmie Demaroney
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Helpful
May 05, 2023

Awesome service, friendly people, outstanding customer service and support. On time work and I trust them More

by Jacqueline
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wayne, Thomas Farrow
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May 20, 2023 -

Trent Cadillac Buick GMC responded

Thank you for leaving us such an amazing review :)

Helpful
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