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Trent Cadillac Buick GMC - Service Center

New Bern, NC

4.7
63 Reviews

63 Reviews of Trent Cadillac Buick GMC - Service Center

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May 03, 2023

97,500 mile service was thorough Customer service was great Technician did a good job and show me the video before the service was done More

by KEITHFIASCHETTI@GMAIL.COM
Recommend Dealer
Yes
May 20, 2023 -

Trent Cadillac Buick GMC responded

Thank you for leaving us such an amazing review :)

May 03, 2023

Ronnie was good just the work poor #1 2 Took my truck two times now still got the same problem bad tire More

by Allwaysj123
Recommend Dealer
No
Employees Worked With
hi
May 19, 2023 -

Trent Cadillac Buick GMC responded

Our Service Manager Should be reaching out to you or if you could give him a call. Josh Taylor 252-633-2213

May 23, 2023 -

Trent Cadillac Buick GMC responded

We do apologize. Our Service Manager will be reaching out to you today to get a better understanding of what is going on with your vehicle and to make this a positive outcome :)

May 03, 2023

Service and diagnosis of the unexpected trouble with my Buick appears to have solved the problem so far. I was very surprised at how quickly I got my car back, especially since the parts had to be ordere More

by Pamela
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daimon King
May 20, 2023 -

Trent Cadillac Buick GMC responded

Thank you for leaving us such an amazing review :)

May 03, 2023

Customer service is top notch. I hate surveys count your blessings that you're getting one. More

by jingalsbe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jimmie Demaroney
4.0
This rating includes all reviews, with more weight given to recent reviews.
May 20, 2023 -

Trent Cadillac Buick GMC responded

Thank you for taking the time to leave us such an amazing review :)

May 02, 2023

My first thoughts are they did not acknowledge me upon arrival. I waited 10 minutes for someone to come and assist me. Then I go into the waiting area only to sit there from 10am until 3pm. That's ridicul More

by bryaniv09@gmail.com
Recommend Dealer
No
May 02, 2023 -

Trent Cadillac Buick GMC responded

We do apologize. We are currently in the process of a new system and a new hire and we are working diligently to get things moving quickly again. We would love the opportunity to speak to you and to use this as a learning opportunity! Please give our Service Manager Josh Taylor a call at 22-633-2213 :)

May 01, 2023

Responsive and helpful! Answered all my questions, gave me good advice, and assisted with getting a tire estimate for my wife's car. More

by dunn4success@gmail.com
Recommend Dealer
Yes
Employees Worked With
Wayne Williams
May 01, 2023

The sales manager, the salesman, the service technicians are all dedicated to making the customer happy! More

by MTHARR68
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ronnie Brinson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Manny Kahsai
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jimmie Demaroney
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 30, 2023

My experience was excellent. My experience with Trent Cadillac Buick GMC was great. I was very pleased with your service. More

by napreed@embarqmail.com
Recommend Dealer
Yes
Employees Worked With
I don't remember.
April 28, 2023

When for what I thought was my 2nd Free oil change and found out I only get one so I paid my bill. Service writer was excellent he had a beard and was Caucasian. Unfortunately two days later a driver ran More

by noemail@nodomain.com
Recommend Dealer
Yes
Employees Worked With
Idr
April 26, 2023

I love the dealer ship and I have been a customer for about 30 years but service to the people is lacking.I remember when I would take my car in if I needed one for the day they would give me one the peo More

by BLD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Griffee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : All the men in the service department
3
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