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Trent Cadillac Buick GMC - Service Center

New Bern, NC

4.6
72 Reviews

72 Reviews of Trent Cadillac Buick GMC - Service Center

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May 08, 2023

I was suppose to get a full rebuilt engine in my escalade that didn't happen! More

by noemil
Recommend Dealer
No
Employees Worked With
Service department
May 20, 2023 -

Trent Cadillac Buick GMC responded

Our Service Manager Josh would love the opportunity to speak to you regarding this issue. Could you please give him a call at 252-633-2213

May 08, 2023

Love this place ! ! Thorough, efficient and friendly. Work is always done to perfection and on time More

by w.howard
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ronnie Brinson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Service department
May 20, 2023 -

Trent Cadillac Buick GMC responded

We're happy to hear you had such a positive experience with our team!

May 07, 2023

They really care about the safety of their customers. I had three contacts to check if my car was running correctly after I had been there for a checkup. More

by rmstark
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
J. Taylor
May 20, 2023 -

Trent Cadillac Buick GMC responded

Thanks for taking the time to leave a review.

May 06, 2023

Awesome service, friendly people, outstanding customer service and support. On time work and I trust them More

by Jacqueline
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wayne, Thomas Farrow
May 20, 2023 -

Trent Cadillac Buick GMC responded

Thank you for leaving us such an amazing review :)

May 05, 2023

Very courteous and welcoming. This dealership really cares about their customers and employees. If you want the best customer service experience please choose Trent More

by carthur
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua Grasso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ronnie Brinson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lew Branche
5.0
This rating includes all reviews, with more weight given to recent reviews.
Hansel Bridges
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jonathan Griffee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Thomas Farrow, Jarette Jackman, Chris Brown, Reko Gonzalez, Cate Gallagher
May 20, 2023 -

Trent Cadillac Buick GMC responded

Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us!

May 05, 2023

Dealership is fine service center is alittle slow new technology ( tablet) seems to be making it slower upon check in. Waiting a goof five minutes for someone to even come to vehicle. More

by wgallagher0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Pecha
5.0
This rating includes all reviews, with more weight given to recent reviews.
Manny Kahsai
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jimmie Demaroney
4.0
This rating includes all reviews, with more weight given to recent reviews.
May 04, 2023

Service and diagnosis of the unexpected trouble with my Buick appears to have solved the problem so far. I was very surprised at how quickly I got my car back, especially since the parts had to be ordere More

by Pamela
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daimon King
May 20, 2023 -

Trent Cadillac Buick GMC responded

Thank you for leaving us such an amazing review :)

May 04, 2023

Ronnie was good just the work poor #1 2 Took my truck two times now still got the same problem bad tire More

by Allwaysj123
Recommend Dealer
No
Employees Worked With
hi
May 19, 2023 -

Trent Cadillac Buick GMC responded

Our Service Manager Should be reaching out to you or if you could give him a call. Josh Taylor 252-633-2213

May 23, 2023 -

Trent Cadillac Buick GMC responded

We do apologize. Our Service Manager will be reaching out to you today to get a better understanding of what is going on with your vehicle and to make this a positive outcome :)

May 04, 2023

General service and new tires Comfortable clean waiting room... car was washed... Lew also helped me with onstar More

by carolehart22@gmail.com
Recommend Dealer
Yes
Employees Worked With
Wayne
May 20, 2023 -

Trent Cadillac Buick GMC responded

Thank you for leaving us such an amazing review :)

May 04, 2023

Service department was great Wayne was very helpful everyone was very professional pleased with service. More

by jvlee3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lew Branche
5.0
This rating includes all reviews, with more weight given to recent reviews.
Hansel Bridges
5.0
This rating includes all reviews, with more weight given to recent reviews.
Manny Kahsai
5.0
This rating includes all reviews, with more weight given to recent reviews.
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