Tri-Cities Chrysler Dodge Jeep Ram

Unprofessional/Faulty product It all began in August whenever we bought our Chrysler Pacifica. You know...One of the safest vehicles on the road right? WRONG! The van has so many i It all began in August whenever we bought our Chrysler Pacifica. You know...One of the safest vehicles on the road right? WRONG! The van has so many issues. Including shutting off while you are driving down the interstate, headlights, and dash lights shutting off at night while driving, vehicle not driving whenever put in drive or reverse, air control messing up, the list goes on and on. So, after taking the vehicle to the nearest dodge dealership, paying $500 for a part that should fix it. We get a mile down the road and what does my van do. Shuts off..... So, my husband takes the van back to Tri-cities where we purchased it. They of course try to talk us into buying a new car for about $225 more a month because in the 4 months we have had the van it has depreciated so much!!!! Whatever. Anyways, my husband proceeds to tell them he is willing to trade his Dodge Ram Laramie edition that he almost has paid off to get me and his kids out of this ubsafe vehicle. They tell us they don't want to do that.... In my opinion their product is so bad they don’t want to buy it back once they sell it. They have had my car since Monday, December 24, and they refuse to return my phone calls. Even the General Manager, Nick, has promised to call me back and 2 days later guess what? No call. I have called three times within those two days by the way. It seems to me even their upper management doesn’t know how to act in a professional ethical manner. So, why should their employees. Do yourself a favor and DO NOT use this dealership. Or buy their product. More

My Review of Rick Leonard Mr. Leonard was exceptionally good at his job. He helped me find a car when I so desperately needed one. I will recommend him highly to all of my frie Mr. Leonard was exceptionally good at his job. He helped me find a car when I so desperately needed one. I will recommend him highly to all of my friends. More

Very good sales staff Darryl Hollyfeild provided excellent service and was very helpful in showing us all our options and made sure we got every possible rebate on our purc Darryl Hollyfeild provided excellent service and was very helpful in showing us all our options and made sure we got every possible rebate on our purchase More

Amazing! Piper was great! Friendly and up front. Had the vehicle we were looking at waiting at the front for us! Darrel was amazing to work with. He answered e Piper was great! Friendly and up front. Had the vehicle we were looking at waiting at the front for us! Darrel was amazing to work with. He answered every question we had. He was honest and upfront with us from start to finish. Never once did we feel pressured for a sale. I would recommend anyone who's looking for a friendly dealership to go here! We were done in just a little over 2 hours and I walked out with the keys to my Jeep! Best car dealership experience I've had in a long time! More

Takes money and doesn’t fix problem This is a very dishonest place. They didn’t fix the problem and charged 720.00 dollars for parts not needed, Bad service repair. My daughter is in col This is a very dishonest place. They didn’t fix the problem and charged 720.00 dollars for parts not needed, Bad service repair. My daughter is in college there and we live three and a half hours away. The problem was that her fog light switch would at random times turn her fog lights on and drain her battery. She told Dwight this upon checking her car in, he said they would check it out. They kept the car for several days and finally gave her a loaner car. After several days later they told her it was bad battery cables, which being a tech for thirty four years myself just didn’t sound right. They told her that was what was draining the battery and that her switch for fog lights were fine. She picked the car up after paying money she really didn’t have, and as soon as she put her blinker on, (same switch that operate the fog lights) the fog lights came on when they were actually off. She took it back and Dwight looked at it and told her to hang on. He then got on the phone and talked to someone came back and told my young daughter that they fixed the battery draw problem with new battery cables and that he would drive this car to California. She brought the car home and watch the fog lights go off and on while not running till it drained the battery again. Do not use this dealership if you do not want your family taken advantage of like my daughter was. More