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Tri-Cities Chrysler Dodge Jeep Ram

Kingsport, TN

Overview
Employees
Reviews
Vehicles
4.4
183 Reviews
We know you have plenty of options when it comes to buying a car in the Kingsport area, but when you’re looking for a Chrysler, Dodge, Jeep, RAM dealership with a proven track record of delivering quality Chrysler, Dodge, Jeep, RAM vehicles and dependable, friendly service to all of its customers, rely on Tri-Cities Chrysler Dodge Jeep RAM. At our Chrysler, Dodge, Jeep, RAM dealership, we put community before everything else, and we’ve followed through on that commitment by building a dealership culture that is friendly, approachable, and ready to give back to the people we serve in communities like Johnson City, Elizabethton, Bristol, Rogersville & Greeneville.
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869 E Stone Dr

Kingsport, TN

37660

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rude unprofessional car service

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Showing 183 reviews

April 27, 2026

They have not called me back like they promised they would regarding an issue I have with my truck. Very disappointed. I feel like they took my money and now they do not care. I like the truck and at More

by Woodswoman
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Kyon Smith, a manager whose name I don’t recall
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April 09, 2026

No complaints! Everyone was nice and seemed to be knowledgeable in their work. Thanks everyone! More

by mitchellgw
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Graves
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 09, 2026 -

Tri-Cities Chrysler Dodge Jeep Ram responded

Thank you for letting us know how well your Ram 1500 service went. We’re pleased our team was friendly and knowledgeable throughout. We look forward to assisting you again. Tyler Neal General Sales Manager tyler.neal@tricitiesdodge.com

March 28, 2026

it was HORRIFYING NEVER GO THERE AT ALLL ! !!!!!!!!!!!!!!!!!!!! I TOLD THEM NOT TO FIX ANYTHING THAT THE INSURANCE WON ,T PAID FOR BUT THE DID IT ANY WAY SCREW ME OVER FOR ALMOST $1,000.00 More

by SRAARS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
DON,T KNOW
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Apr 02, 2026 -

Tri-Cities Chrysler Dodge Jeep Ram responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out. Tyler Neal General Sales Manager tyler.neal@tricitiesdodge.com

Apr 02, 2026 -

Tri-Cities Chrysler Dodge Jeep Ram responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out. Tyler Neal General Sales Manager tyler.neal@tricitiesdodge.com

March 25, 2026

I didn’t have an appointment, but they took my truck and got it serviced quickly. More

by timhavely
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Gross
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 25, 2026 -

Tri-Cities Chrysler Dodge Jeep Ram responded

It’s great that Justin and our service team welcomed you without an appointment and completed your Ram 1500 service so quickly. We appreciate you letting us care for your truck and the five star rating. Tyler Neal General Sales Manager tyler.neal@tricitiesdodge.com

March 16, 2026

Great experience and would recommend to others. Friendly staff and fairly quickly transaction, definitely rate them a 10. More

by JASON.LANEY
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dylan Orr
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 16, 2026 -

Tri-Cities Chrysler Dodge Jeep Ram responded

It’s great to hear you found our team friendly and the process efficient. Congratulations on your new Ram 2500. Dylan and our team appreciate your recommendation and look forward to assisting you again. Tyler Neal General Sales Manager tyler.neal@tricitiesdodge.com

March 13, 2026

Had first oil change on jeep everything went great and service representatives were very friendly and knowledgeable More

by cbkitty63
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 14, 2026 -

Tri-Cities Chrysler Dodge Jeep Ram responded

Thank you for choosing us for your Jeep Grand Cherokee L’s first oil change. We’re glad our team’s friendliness and expertise made the experience smooth. Joshua and the rest of our crew look forward to helping you again. Tyler Neal General Sales Manager tyler.neal@tricitiesdodge.com

February 28, 2026

Josh always take care of every need that out vehicles need. We were given a loaner car during the time our car was being serviced. More

by r.greenlee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
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February 26, 2026

They are crooks, they gave maintenance plan when jeep was bought then took it back More

by JENNIE6648
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Joshua Smith
1.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel O'Dell
1.0
This rating includes all reviews, with more weight given to recent reviews.
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February 23, 2026

They were very helpful. Our vehicle was serviced in a timely manner even without an appointment. More

by 3HURDS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
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February 22, 2026

I've never had any problems with the service on my 2023 Ford Maverick pickup truck that I purchased from Tri-Cities C D J R in 2024 . I like the fact that I never need to make an appointment, just drop by More

by TERRYCOFFEY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dalton Howard
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