Tri County Toyota

Mom's new car Ok, my mom had a 1995 Camry that finally died. She's 85 years old and figured she would not never have to buy another car. No chance, since she alwa Ok, my mom had a 1995 Camry that finally died. She's 85 years old and figured she would not never have to buy another car. No chance, since she always had success with her old Camry, she wanted to stick with Toyota. We got lucky and got a salesman (Fred Whitehawk) who took time to show her everything about the car before she even got in. She wasn't sure if she wanted something smaller (Corolla) or stay with the Camry. Fred reviewed all the features on both cars, brought both around for a test drive. He took the time to work up all the numbers for us and by the end my mom decided on another Camry. I want to say thanks to Fred for all of his patience and knowledge. A thank you to the management staff (Bob Bozarth & Jim Daly) they too came up with a great deal for her. I highly recommend this dealership! More

Repeat customer We decided to go back to this location as we received a favorable deal the first time around and have been impressed with the service department, as t We decided to go back to this location as we received a favorable deal the first time around and have been impressed with the service department, as they offer convenient hours and employ a friendly staff. Fred was quick to respond and was flexible throughout, making the entire process seamless and enjoyable. They also streamlined the paperwork process, which sped up things up on the back end. Another great experience with this dealership...thank you! More

Great Service Brought my highlander in for routine service. As always, Rich and the Green team do a terrific job. Easy to schedule the appointment, great communic Brought my highlander in for routine service. As always, Rich and the Green team do a terrific job. Easy to schedule the appointment, great communication before and during service, and everything is done right and on-time. Great Job! Thank you More

Why I bought my car there I bought my 2013 Highlander from Tri-County for the same reason as my 2007. I got a great deal. I bought the first one based on the reputation of the I bought my 2013 Highlander from Tri-County for the same reason as my 2007. I got a great deal. I bought the first one based on the reputation of their service department. I wouldn't even think of taking my car anywhere but there. Fast,dependable work, great hours, professional people and very flexible accommodating my schedule when making an appointment. All in all...just the best. More

35,000 mile service Very good service experience. Very impressed with the entire process as everyone was knowledgeable and friendly. explains everything. cost was less t Very good service experience. Very impressed with the entire process as everyone was knowledgeable and friendly. explains everything. cost was less than estimated. Appointment prompt and quick. Strongly recommend this dealer. More

Experience at Tri County Wonderful experience! Mike was a great salesman; He worked hard to find what I wanted and did not pressure me into any decisions. He helped me find th Wonderful experience! Mike was a great salesman; He worked hard to find what I wanted and did not pressure me into any decisions. He helped me find the right car for the price I could afford and after the paperwork was signed, Mike continued being respectful by showing me how all the gadgets worked in the car. More

Scion FR-S After being "detailed" the car had scratches and swirl marks in the paint. When I brought up these issues I was told there was nothing to be done. I w After being "detailed" the car had scratches and swirl marks in the paint. When I brought up these issues I was told there was nothing to be done. I was also sold the car and given a loan only to find out two months later that the dealership never bothered to call in for my auto insurance (so I was under-insured for two months). I paid for the Simoniz treatment but couldn't reach the dealership to schedule the job. When I finally paid a visit in person I was told that I did not contact them and they attempted to blame me for their refusal to follow up with the service. After buying the car I was also told that my particular vehicle had been regularly abused (driven hard) during company lunch runs. This is my second purchase from this dealership and definitely my last. The first purchase was a nightmare as well but I had hoped that things would work out for the better the second time around. More

No attention to detail I have had numerous issues with this dealership. Overall they have a very poor attention to detail. Last time I brought my car in they called me and s I have had numerous issues with this dealership. Overall they have a very poor attention to detail. Last time I brought my car in they called me and said I needed $600 in exhaust repair on a 6 year old Corolla. Then they called back 5 minutes later and said they had the wrong car. Today I had my oil changes and they don't even bother to put a new mileage sticker on the windshield. I could go on with tons of other stories, but they really don't care. Their Saturday hours are very convention, but over all, they don't do very good work. They should spend more money fixing their systems then a major construction remodel. I would avoid bringing your vehicle here for any major repair work. More

Great Experience From start to finish, the folks at Tri-County went out of their way to be helpful. Fred Whitehawk was wonderful to work with the the support from Bob From start to finish, the folks at Tri-County went out of their way to be helpful. Fred Whitehawk was wonderful to work with the the support from Bob Bozarth helped get the deal done. John Gerber helped explain all the paperwork and got me out the door with ease. Nothing but positive things to say. Do yourself a favor and visit Tri County for your next vehicle! More

Tire rotation and pressure check- NOT After my 20,000 mile service two days ago, state inspection, and oil change, I specifically asked Todd Gilbert if my tires had been rotated and the pr After my 20,000 mile service two days ago, state inspection, and oil change, I specifically asked Todd Gilbert if my tires had been rotated and the pressure checked. He assured me that absolutely the tires were rotated and the pressure was set to about 34 (book calls for 35). I was no more than a half mile from the dealer when I checked the screen for tire pressure. I was very surprised to see the pressures as: 37, 39, 39, 31. I called when I got home and left a message for Mr. Gilbert as they said he was with a customer. I guess he is still with the customer because he didn't return that call or the one I made about an hour later. I called Wednesday and was told Mr. Gilbert was off for two days. I asked to be connected to the service manager, Craig Johnson. He too was with a customer and must be still because I didn't get a response to my call or subsequent email. To add insult to injury, on Monday or Tuesday, I received email confirmations of not only my scheduled service, but emails for two other customers along with their log-in information to the Toyota system. I sent them today to Craig Johnson and Lynda Algarin since they purportedly came from them. I wonder how many people got my information! The lack of contact from both of these men is infuriating and substandard for customer service. More