Tri County Toyota

5 stars for Tri-County Toyota Scion I needed to replace my 2001 Lexus LS 430 since it was hit by the hail storm that visited Berks county on 5/22/14. I know Nick Fisher and he hooked I needed to replace my 2001 Lexus LS 430 since it was hit by the hail storm that visited Berks county on 5/22/14. I know Nick Fisher and he hooked me up with Mark Robertson who took me on a test drive of a 2011 Avalon Limited, explained many of the car's features and downloaded my phone contacts onto the phone in the car. Great way to hook a customer! Nick provided me with a very good price and I returned 2 days later to close the deal. Mark went over the numerous options the car has and thanked me for my business. Steve in Finance had all the papers ready to sign and made the experience of spending my hard earned money as pleasant as possible. Within a few hours I recieved and email from Lynda setting up my 45,000 mile service appointment in October. Well done to the Tri-County Toyota Scion team. Raymond T. Kase, Jr. More

Bad Customer Service in The Service Area Going in for my free oil change without an appointment which I was told by the salesman was ok, I ran into a rude and grumpy service man that checked Going in for my free oil change without an appointment which I was told by the salesman was ok, I ran into a rude and grumpy service man that checked me in, Todd Gilbert. When asked if I had an appointment I explained that I did not to which he rolled his eyes, can you imagine!!. He told me that I had to wait an hour to which I said that was fine, when I said that he said well it will be longer than an hour. It was clear to me that service was very busy and that he did not want me to get the oil change done. This man would be better off doing oil changes since he would not have to deal with customers. I work in customer service in my job, and I would never roll my eyes and be rude towards a customer! I am very dissappointed and would have never thought that Tri County Toyota would treat a customer like this. Shame on Todd and shame on TCT. More

new car purchase Our experience with Tri County Toyota was pretty much what we expected from any dealership. Negotiating the price for our new car required a lot of pu Our experience with Tri County Toyota was pretty much what we expected from any dealership. Negotiating the price for our new car required a lot of pushback. We didn't get to the most desirable price. However, 2 accessories that we wanted were added to the deal - one free of charge and the other at a discounted price. When we decided to trade in our older vehicle, the trade in price offered to us was extremely ridiculous! We negotiated that up a little. However, I wish we would have walked away. Unfortunately, I was starting a new job the following week and was under a tight timeframe to finalize a deal. More

purchase of certified preowned toyota avalon Buying a car is never fun but Michael Moffa of tricounty Toyota made it as good as possible I would definitely recommend this dealership with no rese Buying a car is never fun but Michael Moffa of tricounty Toyota made it as good as possible I would definitely recommend this dealership with no reservations good selection and expert hel-p More

2014 Corolla Purchase I’ve purchased about 15 vehicles over the years and consider myself a “car guy” and believe I can tell a good dealers from bad ones. Mike Bertino and I’ve purchased about 15 vehicles over the years and consider myself a “car guy” and believe I can tell a good dealers from bad ones. Mike Bertino and Tri-County are good ones. He’s easy work with, upfront and did not pressure me in anyway. We were comparing a Civic to a Corolla for our daughter and the Corolla turned out to be a better fit. We did a lot of research on the mechanics and pricing prior to visiting dealerships. Mike read us as customers and worked with us accordingly. He didn’t waste time on unnecessary things and answers them on the things that did. Last thing...although we have met in person and talked over the phone several times, we also exchanged important information via email that helped with the purchase. For us, that is very necessary. So I do recommend Mike Bertino and Tri-County Toyota. More

Memorial day purchase My husband and I drove down when the dealership was closing and Michael Motta was leaving but took the time to stick around and answer questions and s My husband and I drove down when the dealership was closing and Michael Motta was leaving but took the time to stick around and answer questions and show us a few of the cars that we were looking at. Because we appreciated this after we did some internet car shopping we returned to Tri County on Memorial Day. Michael helped us find what we were looking for and knew that we were there to hopefully by a car that day. We basically got down to numbers right away. There was no haggling back and forth for hours upon end. He got us a price that we were comfortable paying and got us 0% financing on top of that. He was professional and not your typical schmoozy car salesman. The whole process was relatively quick and we left with my new Toyota Camry SE. SOOOOOOOOOO NICE! He was not pushy to get us to buy a lot of extra things that we didn't really want. We know that he was very busy that day but still took the time to sync my phone to Bluetooth and show me a few of the options and offered for me to return if there was anything I needed help figuring out. I wish all of my car buying experiences could have been like this. Also the finance guy John Gerber explained everything well and also did not try to press us for extras when we told him we were happy with our payments and didn't want any more add-ons. I will definitely spread the word and already have. More

Replacement of a hail damaged, totaled car! My 14 month old Prius was totaled in a recent hail storm and needed to be replaced quickly. I called 5 different Toyota dealerships which were having My 14 month old Prius was totaled in a recent hail storm and needed to be replaced quickly. I called 5 different Toyota dealerships which were having their Memorial Day sales event. Two of them haven't gotten back in touch with me yet, one of them got back in touch with me after I had already gone to Tri-County, and one of them would only work with me if I came in to the dealership. At Tri-County, I was immediately put in touch with Bob Bozarth (the general sales manager) who not only told me he had what I wanted in stock but would hold it for me until the next day if necessary and gave me the various pricing options. He could not have been friendlier nor more professional. When I arrived at the dealership I ran into Bob outside and he took me right in and set me up with Fred Whitehawk to take me through the paper work. Fred was also very friendly and very professional. He got me through the paperwork and back on the road in a very timely fashion. It was the best experience I have had at a car dealership. More

Purchase of New Prius We came in on a rainy Friday to "look" at the new Prius model. Mike was more than willing to get wet and show and sell us the model of our choice. Th We came in on a rainy Friday to "look" at the new Prius model. Mike was more than willing to get wet and show and sell us the model of our choice. The price they gave us for our trade in was very reasonable. We drove away in our Metallic Blue Prius3 that afternoon. We are repeat customers 5 times over owning: Camry, 4Runner, MiniVan, Camry Hyb, Matrix, Prius2, Rav4, Prius3. More

Satisfying Dealership Service Tri County Toyota restored my confidence in the ability of a dealership to provide a quality service experience at an affordable price. The employees Tri County Toyota restored my confidence in the ability of a dealership to provide a quality service experience at an affordable price. The employees are professional, friendly, and conscious of customer needs. The dealer I used for over 10 years began to focus more on upselling unnecessary services than ensuring customer satisfaction. I appreciate the ease of making appointments, the flexible schedule and their comfortable waiting area. In addition, it is comforting to know that they check the car over for any potential problems even on a routine oil change. I would recommend Tri County Toyota to anyone needing reliable service for their vehicle. More

Great sales experience I had a great experience in purchasing my new Prius at this dealership. Mike Bertino, my sales person, and John Gerber, the finance person, were both I had a great experience in purchasing my new Prius at this dealership. Mike Bertino, my sales person, and John Gerber, the finance person, were both very helpful and professional. No high pressure, just helpful in making sure I got a deal I could live with. Mike, as salesperson, stayed with me throughout the (long) process of purchasing the vehicle, from test driving, to the numbers, to finalizing the deal, to prepping the vehicle for my trip home. Thanks! Great experience. Greg S More