Tri County Toyota

Hail Damage My wife and I have been driving Toyota's for years which made the decision to purchase another Toyota simple. We happened to be in a time crunch due My wife and I have been driving Toyota's for years which made the decision to purchase another Toyota simple. We happened to be in a time crunch due to our 2010 Corolla declared totaled due to hail in the Reading area and Matt really delivered. I really appreciated his no pressure attitude and general knowledge throughout our experience. Both my wife and myself work in industries where guest satisfaction is the most important part of our job and I can say that Matt really "gets it". I look forward to working with Matt in the future and will definitely recommend him to my family and friends. More

ANOTHER wonderful experience at Tri County Toyota In May of 2006 when the newly restyled 2007 Camry came out I wanted one and Tri County Toyota was the only dealer within 100 miles of my home that had In May of 2006 when the newly restyled 2007 Camry came out I wanted one and Tri County Toyota was the only dealer within 100 miles of my home that had one in Dessert Sand. I drove 48 miles from my home in Swedesboro, NJ to Limerick, PA to buy that car. It was that day I met Fred Whitehawk. Raising seven kids (yes 7) money was always tight so Fred had to work some magic to get the deal done. And he did it. I not only got a new car that day but I also made a great friend. Since then, my daughter Danielle purchased a Yaris from Fred, another daughter, Renee, purchased a RAV4, I went back and purchased a 2012 Camry (gave the 2007 to my daughter Michelle) and my son John purchased a 2012 Corolla. Oh yeah, since Renee now has three kids, she went back and purchased a new Sienna too (and still has the RAV4). And just this week, we got my wife a new 2014 RAV4. Fred sold us every one. I wouldn't even think of going anywhere else. Fred is a great man and a great friend. He has made buying cars easy for our family. He is not a "salesman", he's family to us. People ask me why I don't even look at anything but Toyota......here's why. The 2007 Camry I drove for six years and put 105,000 miles on it. The ONLY money I spent on that car has been for oil changes and tire rotation. The first "repair" cost wasn't incurred until I hit 95,000.....it needed rear brakes. Michelle has the car now and has about 120,000 miles on it and her mechanic in Maryland (where she is a police officer ... and I am so proud of her for that) just told her that at her next oil change she should plan on replacing the from brake pads......the rotors still look fine. How can I improve upon that......and all the other cars have treated us the same. I wish I could tell you that I have a lot of praise for the service department at Tri County......but I can't.....because I have NEVER been there. And that in itself says a lot about Toyota. If you want a good deal and a great friend, go see Fred Whitehawk and tell him Bob Leone sent you!!!! You won't regret it. Bob Leone Swedesboro, NJ More

Excellent Customer Service My experience at Tri County Toyota was fabulous! As a female, I tend to be a bit overwhelmed by the new car purchase experience. However, my salespers My experience at Tri County Toyota was fabulous! As a female, I tend to be a bit overwhelmed by the new car purchase experience. However, my salesperson Mark was pleasant, reassuring and provided a plethora of information. He spent time explaining how the mechanics and safety features of the car worked (another dealer just wanted to tell me how pretty their car was). Mark was very knowledge about all items on the Toyota Camry. Jim also provided me with information on some extra features of the Camry; just giving me information and allowing me to make my own decision. I've had other car purchase experiences where I felt 'pushed' to make certain decisions. Definitely not the case at Tri County Toyota. Jim was very pleasant about providing me with several monthly payment options based on my waffling on how much I wanted to put as a down payment. Mark and Jim provided me with a no-fuss, no-pressure buying experience which made me very happy. In fact, even while I was signing the paperwork for the Camry, Mark cleaned the license plate from my old vehicle before placing it on my new Camry. And Mark reminded me to grab my E-Z Pass from my old vehicle. Which I had forgotten! So big thank you! Everything about my experience with Tri County Toyota was exceptional. More

Great Prices! Excellent Sales Team! After visiting two other Toyota dealerships in a 60 mile radius, Tri-County Toyota - Scion was the best choice for great prices and an excellent sales After visiting two other Toyota dealerships in a 60 mile radius, Tri-County Toyota - Scion was the best choice for great prices and an excellent sales team. Our sales consultant, Mathew Williams, was able to locate the exact vehicle I was looking for on their lot and beat the price of the two other Toyota dealerships. Unlike the two other Toyota dealerships, I did not have to wait 2+ hours to go over lease or purchase prices. Mathew had everything ready and I was in my new car in no time. Tri-County Toyota - Scion's entire staff were friendly and very helpful. I will definitely purchase/lease another vehicle from Tri-County Toyota - Scion! Time to get back into my new Toyota Camry and cruise around town. More

5 stars for Tri-County Toyota Scion I needed to replace my 2001 Lexus LS 430 since it was hit by the hail storm that visited Berks county on 5/22/14. I know Nick Fisher and he hooked I needed to replace my 2001 Lexus LS 430 since it was hit by the hail storm that visited Berks county on 5/22/14. I know Nick Fisher and he hooked me up with Mark Robertson who took me on a test drive of a 2011 Avalon Limited, explained many of the car's features and downloaded my phone contacts onto the phone in the car. Great way to hook a customer! Nick provided me with a very good price and I returned 2 days later to close the deal. Mark went over the numerous options the car has and thanked me for my business. Steve in Finance had all the papers ready to sign and made the experience of spending my hard earned money as pleasant as possible. Within a few hours I recieved and email from Lynda setting up my 45,000 mile service appointment in October. Well done to the Tri-County Toyota Scion team. Raymond T. Kase, Jr. More

Bad Customer Service in The Service Area Going in for my free oil change without an appointment which I was told by the salesman was ok, I ran into a rude and grumpy service man that checked Going in for my free oil change without an appointment which I was told by the salesman was ok, I ran into a rude and grumpy service man that checked me in, Todd Gilbert. When asked if I had an appointment I explained that I did not to which he rolled his eyes, can you imagine!!. He told me that I had to wait an hour to which I said that was fine, when I said that he said well it will be longer than an hour. It was clear to me that service was very busy and that he did not want me to get the oil change done. This man would be better off doing oil changes since he would not have to deal with customers. I work in customer service in my job, and I would never roll my eyes and be rude towards a customer! I am very dissappointed and would have never thought that Tri County Toyota would treat a customer like this. Shame on Todd and shame on TCT. More

purchase of certified preowned toyota avalon Buying a car is never fun but Michael Moffa of tricounty Toyota made it as good as possible I would definitely recommend this dealership with no rese Buying a car is never fun but Michael Moffa of tricounty Toyota made it as good as possible I would definitely recommend this dealership with no reservations good selection and expert hel-p More

new car purchase Our experience with Tri County Toyota was pretty much what we expected from any dealership. Negotiating the price for our new car required a lot of pu Our experience with Tri County Toyota was pretty much what we expected from any dealership. Negotiating the price for our new car required a lot of pushback. We didn't get to the most desirable price. However, 2 accessories that we wanted were added to the deal - one free of charge and the other at a discounted price. When we decided to trade in our older vehicle, the trade in price offered to us was extremely ridiculous! We negotiated that up a little. However, I wish we would have walked away. Unfortunately, I was starting a new job the following week and was under a tight timeframe to finalize a deal. More

2014 Corolla Purchase I’ve purchased about 15 vehicles over the years and consider myself a “car guy” and believe I can tell a good dealers from bad ones. Mike Bertino and I’ve purchased about 15 vehicles over the years and consider myself a “car guy” and believe I can tell a good dealers from bad ones. Mike Bertino and Tri-County are good ones. He’s easy work with, upfront and did not pressure me in anyway. We were comparing a Civic to a Corolla for our daughter and the Corolla turned out to be a better fit. We did a lot of research on the mechanics and pricing prior to visiting dealerships. Mike read us as customers and worked with us accordingly. He didn’t waste time on unnecessary things and answers them on the things that did. Last thing...although we have met in person and talked over the phone several times, we also exchanged important information via email that helped with the purchase. For us, that is very necessary. So I do recommend Mike Bertino and Tri-County Toyota. More

Memorial day purchase My husband and I drove down when the dealership was closing and Michael Motta was leaving but took the time to stick around and answer questions and s My husband and I drove down when the dealership was closing and Michael Motta was leaving but took the time to stick around and answer questions and show us a few of the cars that we were looking at. Because we appreciated this after we did some internet car shopping we returned to Tri County on Memorial Day. Michael helped us find what we were looking for and knew that we were there to hopefully by a car that day. We basically got down to numbers right away. There was no haggling back and forth for hours upon end. He got us a price that we were comfortable paying and got us 0% financing on top of that. He was professional and not your typical schmoozy car salesman. The whole process was relatively quick and we left with my new Toyota Camry SE. SOOOOOOOOOO NICE! He was not pushy to get us to buy a lot of extra things that we didn't really want. We know that he was very busy that day but still took the time to sync my phone to Bluetooth and show me a few of the options and offered for me to return if there was anything I needed help figuring out. I wish all of my car buying experiences could have been like this. Also the finance guy John Gerber explained everything well and also did not try to press us for extras when we told him we were happy with our payments and didn't want any more add-ons. I will definitely spread the word and already have. More