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Tri County Toyota
Royersford, PA
1,350 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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1,350 Reviews of Tri County Toyota
March 29, 2013
It is difficult to put into words the experience I had with the employees at TriCounty Toyota. This is my first time purchase on a "used" car and of course one is somewhat apprehensive on the word "used" with the employees at TriCounty Toyota. This is my first time purchase on a "used" car and of course one is somewhat apprehensive on the word "used". Donnie is a first class salesman who went beyond my expectations. My husband and I researched cars as my current car did not meet my needs. Toyota outranked several in performance, cost, mph, which was my major concern. I was sold when I was told "don't make a decision now", take the car home and drive it for a day to get the feel of it. Then bring it back and tell us what you like and don't like about the Toyota RAV4. How many dealerships offer a car to a customer to drive a car for a day? I left TriCounty Toyota feeling comfortable and very satisified. Donnie said if there are any questions when you get home, call me on my cell phone it doesn't matter what time, I can answer your questions. Thank you Donnie and TriCounty Toyota for a relaxing, reasuring purchase on my RAV4. You have definately gave me wonderful experience. More
by jimlin168
March 27, 2013
I went to TriCounty Toyota based on an internet referral. Their web site had an accurate and up-to-date inventory listing. My sales consultant, Rich Rippel, contacted me within minutes of submitting an onl Their web site had an accurate and up-to-date inventory listing. My sales consultant, Rich Rippel, contacted me within minutes of submitting an online inquiry. He made the car buying process, which we all know can be stressful and painful, very easy and pleasant. He was patient with my seemingly endless questions, knowledgeable about their vehicles, and truly just a kind person that made me feel welcome, comfortable, and happy to be there shopping. Once we worked together to establish the vehicle that would best suit my needs, the trade-in evaluation and subsequent financing process was flawlessly executed. John Gerber was quick, efficient, and skilled. Within minutes, I had the paperwork for my trade, registration transfer, and financing completed so that I could be on my way in my brand new SUV. I truly cannot say enough positive things about my experience with TriCounty Toyota - especially about my sales consultant, Rich Rippel. This dealer is filled with real people, looking to help get you into the vehicle that will best meet your needs - both lifestyle and financial. More
by JAHolabaugh
Employees Worked With
John Gerber
March 27, 2013
Everyone was friendly and helpful. Willing to work with me to make a deal that was good for me. Willing to answer any questions that I had and questions that I may have in the future. me to make a deal that was good for me. Willing to answer any questions that I had and questions that I may have in the future. More
by rmbarnhart
Employees Worked With
Bob Bozarth, Glenn Griswold, John Gerber
March 27, 2013
My wife & I purchased a Toyota Prius from Tri County Toyota five years ago. Our salesman at the time was Fred Whitehawk. We were very please with the company, and also the salesman. Now here it is 2013, Toyota five years ago. Our salesman at the time was Fred Whitehawk. We were very please with the company, and also the salesman. Now here it is 2013, and we decided to trade in our Prius. So we went back to Tri County Toyota, and looked for Fred. We ended up trading in our 2008 Prius for a 2013 Prius. We found that the trade was fair towards the price of the new auto. We are very happy with our purchase again. I highly recommend these people. Linda & Darcy Sheaffer More
by drflash1949
Employees Worked With
Fred Whitehawk
March 25, 2013
I was recommended to this dealership by my aunt who had purchased a Toyota there a few years prior. I was very pleased by the friendliness and honesty of the sales staff. They made leasing my first new ca purchased a Toyota there a few years prior. I was very pleased by the friendliness and honesty of the sales staff. They made leasing my first new car super easy! Thanks. More
by cpmackin87
Employees Worked With
Justin , Jim "JD" Daly
March 25, 2013
Beware: ALWAYS REQUIRE THEM TO COMPLETE YOUR WORK BEFORE 5:00 P.M. NO IFs, ANDS, OR BUTS. I made the mistake of telling them "Whenever, as long as I get it back today." I dropped the car off at 9:30 a.m. 5:00 P.M. NO IFs, ANDS, OR BUTS. I made the mistake of telling them "Whenever, as long as I get it back today." I dropped the car off at 9:30 a.m. and they didn't begin work until almost 5:00. I got a call at 5:49 p.m. from Rich telling me my car was done and my husband told him we were on our way. They apparently close at 6:00 and when we arrived at 6:05 everything was locked up and no one was around the service area. I was somewhat fortunate Ken McEvoy from sales and the cashier, Susan, were still in the back and eventually helped me so after a huge amount of aggravation, I was able to pay and drive my car home. When a customer tells you they need the car back that day, there's a reason. For me, I already have a one hour commute at 5:30 in the morning. Had I not been able to get my car, I would have had to either lose pay or use vacation time since I'd have to go to the service office on Monday at 7:00 a.m. when they open to get my car and my one hour commute now becomes 2 because I'm in high traffic time. Rest assured I will be calling Mr. Johnson to let him know in person how this treatment feels and I will NEVER let them keep my car longer than 2 hours from here on out. I understand that at the end of the day everyone wants to go home and in the end, I did get my car, but what this did was create a huge headache for me and removed any trust I had for good customer service from this dealer. UPDATE: 3/26/2013 Spoke with Mr. Johnson, who apologized for this experience and agreed it was not handled as it should have been. He explained options that could have been done and assured me he has talked to the service manager to make sure he was aware of those different avenues that could have been used. Their responding to this issue raised a few scores and gives me hope and at least a glimmer that customer service is important, but as I explained to Mr. Johnson, the lost trust here must be earned again. I will be sure to add reviews after future service visits. Hopefully, those reviews will be 5 star reviews. More
by ballgame57
Employees Worked With
Susan
March 23, 2013
As soon as I entered the show room I felt as if I was a valued customer. Sales people asked me if I needed assistance and did not make me feel pressured in any way. Mark is a very friendly, honest and pe valued customer. Sales people asked me if I needed assistance and did not make me feel pressured in any way. Mark is a very friendly, honest and personable salesman. Mark had the cars I was interested in ready to go for test drives and was very tolerant of all of my questions, no matter how silly. More
by CarCar4Mar
Employees Worked With
Mark Robertson, John Gerber
March 21, 2013
Rich Ripple went above and beyond to ensure we found the right vehicle. He even came in on his day off to meet with us. Awesome sales person and awesome buying experience. Highly recommend. right vehicle. He even came in on his day off to meet with us. Awesome sales person and awesome buying experience. Highly recommend. More
by Aaron Albert
March 21, 2013
I purchased a 2009 Audi A4 which I noticed on Tri-County Toyota’s website. With the help of Nick and Kevin the process was extremely easy and a great experience. This was the first vehicle I purchased fro Toyota’s website. With the help of Nick and Kevin the process was extremely easy and a great experience. This was the first vehicle I purchased from Tri-County and I plan to visit them again for future purchases and services. Thank You, Greg Philadelphia, PA More
by grpera
Employees Worked With
Kevin Robertson , Nick Fisher
March 20, 2013
I was interested in a Toyota Tacoma. I stopped by Tri County Toyota in Royersford, PA and worked with a salesman named Don Richards. As far as customer service and friendliness are concerned, Don was a p County Toyota in Royersford, PA and worked with a salesman named Don Richards. As far as customer service and friendliness are concerned, Don was a pleasure to work with. His personality and relaxed demeanor set me at ease. I did not sense any pushiness. What impressed me most about Don though was that he was so very knowledgeable about all things car and truck related. I am a very meticulous, questioning buyer. I never got the sense that Don was too busy to answer my questions. He took the time to explain things I had not even thought to ask. Don offered more than just a sales perspective of the vehicle and its cost. He knew things about auto care, paint, and maintenance, as well as the mechanical operations of the vehicle. It wasn't the same old, "Here's this button and here's what it does" kind of experience. He gave me a lot of useful information that made me confident. It was this little extra that really led me to purchase a Tacoma from him. I received a great trade-in and purchase price on the vehicles. My overall experience at Tri County Toyota was a great one because of Don Richards. I will most definitely send my friends here to work with Don. Thank you. More
by jshantz06
