Tri State Nissan

Martin takes very good care of my car and informs me what we should do when I bring my car in for service. I am a very happy customer . However, I will say that the Cleaning of my vehicle is and hasn't bee we should do when I bring my car in for service. I am a very happy customer . However, I will say that the Cleaning of my vehicle is and hasn't been good, and for four times the inside of my car was not cleaned I came home and cleaned it. You need to focus your attention to this. I pay to have the inside of my car cleaned and since I do I expect it to be done. I am a widow my husband took care of my car when he was alive I only have you now to depend on for this . I'm willing to pay if the job is done correctly. Thank you so much. I love your service department and Martin . More

The employees there are always friendly and helpful. They made sure to address my needs in a timely manner. They made sure to address my needs in a timely manner. More

For the second time in a row I was charged for service that wasn’t performed. Technician admitted it once he was confronted. Unprofessional behavior from the service advisor on handling it. Received call that wasn’t performed. Technician admitted it once he was confronted. Unprofessional behavior from the service advisor on handling it. Received call from Service manager 2 days later. Wanted to offer me a free service in another 5k miles but will never be bringing my vehicle back there. Shame on them for running a shady/fraudulent shop and for it to happen 2 times. Complaint filed with Nissan Consumer Affairs at the corporate level. DO NOT BRING YOUR VEHICLE HERE. who knows how many people have been scammed. More

Fast delivery and finance. Easy deal.Had the car i wanted at the price I was willing to pay Easy deal.Had the car i wanted at the price I was willing to pay More

Doug was super friendly. He listened to all the needs my family had for a vehicle and found the perfect one for us in our price range! We are super impressed and love our new He listened to all the needs my family had for a vehicle and found the perfect one for us in our price range! We are super impressed and love our new vehicle. More

There were courteous and finished the job in a timely manner. I also had a minor thing and they fixed it with no issues. manner. I also had a minor thing and they fixed it with no issues. More

My car broke down in a remote area and I called Josh after not being able to find a mechanic anywhere nearby. My car had been serviced the week before and I thought the service might have been related after not being able to find a mechanic anywhere nearby. My car had been serviced the week before and I thought the service might have been related to the breakdown. Josh was very kind and helpful and really calmed the situation. He made sure I knew that when I found a tow truck to take me back to Va, the service dept would be ready for my arrival. I even had to call Josh back after AAA failed to find me adequate towing, and he recommending a towing service I used and was happy with. Josh had to leave before I could be towed, but left my information with his associate Kevin. Kevin was ready for me when the tow truck arrived and had a technician immediately get the car into the back as soon as possible. Luckily the problem was found and resolved and Kevin waived the labor costs and got my wife and I back n the road quickly. Josh especially really went above and beyond, and gave my wife and I peace of mind while we were stuck across state lines in a town with no services. More

James Davis did a fine job helping me. Julius in credit dept was also very helpful and explained my options. It helped that he was able to issue the WV tags on the spot. The vehicle wa Julius in credit dept was also very helpful and explained my options. It helped that he was able to issue the WV tags on the spot. The vehicle was detailed quickly and i was out the door in a short time. I did see a scape on the fender after the fact and it would have been nice if this was pointed out as we looked at the truck in the lot. My fault for not looking harder but CARFAX indicated no accidents. It would not have been a deal breaker to have had it pointed out. Overall, i am happy with the truck and the experience at the dealership. More

Staff was super helpful and pleasant the waiting area was comfortable and clean loved how I was updated about my vehicle while it was being serviced comfortable and clean loved how I was updated about my vehicle while it was being serviced More

Doug was very helpful and respectful, he made the experience of picking out a car and getting the deal done easy and quick! experience of picking out a car and getting the deal done easy and quick! More