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Tri State Nissan

Winchester, VA

Overview
Employees
Reviews
Vehicles
4.7
1,124 Reviews
Tri-State Nissan has been a proud member of the Marlow Automotive Group since 1983. The Marlow Automotive Group has served the Northern Shenandoah Valley for over 75 years and include Marlow Motor Company (Chrysler- Jeep- Dodge- Ram) in Front Royal, Virginia and Marlow Ford in Luray, Virginia. As a local family-owned and woman-operated business, the dealerships of the Marlow Automotive Group have strong ties to the communities in which they operate. This translates into a high level of convenience, increased accountability, and a strong commitment to our customers and community.
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1230 Millwood Pike

Winchester, VA

22602

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Showing 1,124 reviews

April 25, 2026

Great service every time. I really like the evening hours so not in a rush More

by BILLYATCHISON1978
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cierra Foreman
5.0
This rating includes all reviews, with more weight given to recent reviews.
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April 15, 2026

The dealership was clean and comfortable. Skylar greeted me right away and explained the procedure for recalls More

by meadowsy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Skylar Warner
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 23, 2026 -

Tri State Nissan responded

Thank you so much for taking the time to leave us a positive review! We're so glad to hear that your experience at our dealership was enjoyable and that Skylar was able to guide you through the recall procedure. We truly appreciate your business and hope to see you again soon!

April 04, 2026

I don't think I've ever experienced a car dealership that has it so well together. More

by kevin.d.murphy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Martin Arellano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 23, 2026 -

Tri State Nissan responded

Thank you for your kind words! We strive to provide exceptional service and a seamless car buying experience. It's wonderful to hear that we exceeded your expectations. We can't wait to continue serving you in the future!

April 01, 2026

Every time I go there the wait time is extremely long. It cost 57.00 to get a tire changed and plugged. I was told it would take 20 minutes to get it changed it was almost 2 hrs . I was quoted a price More

by dvansickler
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kevin Riggleman
2.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 23, 2026 -

Tri State Nissan responded

Thank you for your feedback. We’re sorry to hear that your recent experiences have not met your expectations, particularly regarding wait times and pricing. We understand how important efficiency and clear communication are during service visits. Your comments have been shared with our team for review. If you’re open to discussing your experience further, we welcome the opportunity to speak with you directly at your convenience.

March 31, 2026

She is very pleasant and very helpful. She will get the job done! She's the best! More

by t.snyder104
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephanie Watts
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 23, 2026 -

Tri State Nissan responded

Thank you for your glowing review! Our team strives to provide excellent customer service and we are thrilled to hear that we were able to meet your expectations. We look forward to continuing to provide you with the best service possible.

March 29, 2026

Took care of my issue on a Sarurday and tryed to find out why the check engine light was on but unfortunatly there was not enough time and I was not able to leave my truck. I will be bringing it back so they More

by lescarr3577
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephanie Watts
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 04, 2026 -

Tri State Nissan responded

Thank you for sharing your experience. We're glad our team was able to take care of you on a Saturday and begin looking into the check engine concern. We understand that sometimes diagnosing an issue properly requires more time, and we appreciate your willingness to bring your truck back so we can give it the attention it deserves. Thank you again for your trust in Tri-State Nissan we'll be ready to help when you return.

March 27, 2026

Always great service, Martin is the best reliable and helpful. Heads up to Todd Kerns, nice guy and also helpful and reliable. Thanks for the help and Service. More

by Carol
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Martin Arellano
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 04, 2026 -

Tri State Nissan responded

Thank you, Carol, for your continued trust and for recognizing Martin and Todd. We're glad to hear you consistently receive great service and that both of them have been reliable and helpful during your visits. Providing transparent pricing, quality workmanship, and efficient service is always our goal. We truly appreciate your loyalty to Tri-State Nissan and look forward to helping you again next time.

March 21, 2026

Handled my particular car deal horribly, talked down to me, and then shrugged me off once he found out I wasn't buying More

by Bryan Smith
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Jeremy Siebert
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 26, 2026 -

Tri State Nissan responded

Bryan, we’re very sorry to hear about your experience. Being talked down to or dismissed is never acceptable, whether someone purchases a vehicle or not. Every guest deserves respect and professionalism from start to finish.

March 11, 2026

The customer service was Outstanding! The wait time and.area was really great! I will definitely return for service here. More

by tz2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Martin Arellano
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 26, 2026 -

Tri State Nissan responded

Thank you for the great review. We’re glad to hear the customer service stood out and that the wait time and lounge area made your visit comfortable. Creating a smooth and welcoming experience is always our goal. We truly appreciate you choosing Tri-State Nissan and look forward to seeing you again for your next service visit.

February 17, 2026

Excellent customer service! I appreciate the communication while the car is being worked on. Thank you. More

by randy.groose
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Skylar Warner
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 20, 2026 -

Tri State Nissan responded

Thank you, Randy, for taking the time to share your feedback. We truly appreciate you choosing us and trusting our team with your vehicle. It’s great to hear that the communication during your visit made a difference we know how important it is to stay informed while your car is being worked on. Thank you again for the kind words and for your business. We’re always here whenever you need us.

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