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Tri State Nissan

Winchester, VA

4.7
1,158 Reviews
Tri-State Nissan has been a proud member of the Marlow Automotive Group since 1983. The Marlow Automotive Group has served the Northern Shenandoah Valley for over 75 years and include Marlow Motor Company (Chrysler- Jeep- Dodge- Ram) in Front Royal, Virginia and Marlow Ford in Luray, Virginia. As a local family-owned and woman-operated business, the dealerships of the Marlow Automotive Group have strong ties to the communities in which they operate. This translates into a high level of convenience, increased accountability, and a strong commitment to our customers and community.
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1230 Millwood Pike

Winchester, VA

22602

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Showing 1,158 reviews

October 09, 2026

My console camera froze while I was at an appointment 5 minutes away from Tri State Nissan and I drove right in. Skylar greeted me and took the car in the bay. They tried a procedure to unfreeze the camera More

by westdonaldj
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Skylar Warner
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 03, 2026

Got in early in morning to get service done. It took little longer than expected for just oil change. But overall service is good More

by JWHARRIS100
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Skylar Warner
3.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 08, 2026 -

Tri State Nissan responded

Thank you for the feedback! We’re glad you had a good experience overall, but we understand the oil change took a little longer than you expected. We appreciate your patience and will keep working to make our service visits as quick and easy as possible. Thanks for trusting us with your vehicle!

October 03, 2026

Quick response time to my calls, Service Writers are very helpful and took care of my issues in a timely manner. More

by dwspring62
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Riggleman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 08, 2026 -

Tri State Nissan responded

Thank you for the great review! We’re glad our service team was quick to respond to your calls, kept things helpful, and got your concerns taken care of in a timely manner. We know good communication makes a big difference when your vehicle is being serviced. Thanks for trusting Tri-State Nissan here in Winchester with your vehicle!

September 05, 2026

I called up the service department to see if they could fit me in for a state inspection and oil change and tire rotation. They said bring it right in. They took me straight away and I was done in an hour. More

by westdonaldj
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Todd Kerns
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 15, 2026 -

Tri State Nissan responded

Thank you so much for sharing your experience! We’re glad our service team could get you right in for your state inspection, oil change, and tire rotation and have you back on the road in about an hour. We also appreciate you giving us the opportunity to make the inspection situation right. Thank you for trusting Tri-State Nissan here in Winchester with your vehicle. We truly appreciate your business!

September 02, 2026

I Got great service from them. Very professional, quick, and friendly. I will be coming back. More

by pmorey85
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Todd Kerns
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 15, 2026 -

Tri State Nissan responded

Thank you so much for the great review! We’re glad Todd and our service team made your visit quick, friendly, and easy from start to finish. Hearing that you’ll be coming back means a lot to us. We truly appreciate your trust and look forward to taking care of you again!

August 30, 2026

**PS: Already posted the following Review in Google** It's been a couple of years since I moved to the Shenandoah area and as I noted in my first review of this dealership's service department, More

by David O.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephanie Watts
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 15, 2026 -

Tri State Nissan responded

David, thank you so much for the kind words and for continuing to trust us with your vehicle. It’s great to hear that Stephanie and the service team continue to take good care of you every time you come in. We really do value the relationships we build with our customers, and we’re glad that comes through when you visit. Thanks again, David. We truly appreciate you!

August 28, 2026

Very fast service. Friendly and knowledgeable employees. Thanks for the great car wash! Will contact you near 5,000 miles. Love my Nissan More

by lhanders2322
Recommend Dealer
Yes
Employees Worked With
Jason Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Stephanie Watts
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Trinkley, Ethan
Sep 15, 2026 -

Tri State Nissan responded

Thank you so much for the great review! We’re glad Jason, Stephanie, Ethan, and the rest of our service team took good care of you and got you back on the road quickly. And we’re happy to hear the car wash was a nice bonus! Enjoy your Nissan, and we’ll be here when you’re ready for that 5,000-mile service.

August 13, 2026

Tri State quickly became our 'Go To' for service and selection. We bought our used Ram there and the experience was delightful! We needed some service and inspections done on our Lexus and again on the More

by TRAUTNER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Todd Kerns
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 30, 2026 -

Tri State Nissan responded

Thank you so much for making us your “go-to” dealership! We love hearing that you had a great experience buying your used Ram and that Todd and our service team have continued to take good care of both your Ram and Lexus. We work on all makes and models, so we’re happy to be a convenient place for everything from routine maintenance to state inspections. Thanks for trusting Tri-State Nissan in Winchester with your vehicles—we really appreciate it!

August 13, 2026

I had a recall notice and presented it to the service department. They took me in right away and told me approximately how long it would take and showed me to the waiting area. They came and got me when More

by westdonaldj
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Skylar Warner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 30, 2026 -

Tri State Nissan responded

Thank you for the great review! We’re glad Skylar and our service team were able to get your recall taken care of quickly and kept you updated along the way. We know recall work can be an inconvenience, so it’s great to hear your visit was easy and stress-free. Thanks for trusting our team here at Tri-State Nissan in Winchester to take care of you!

July 27, 2026

Our most sincere Thank you to Katharine Merritt & Darrell Web, They helped us through a very difficult situation with the most professional caring service and suggestions that anyone could have possibly expe More

by jedavis1208
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Darrell Webb
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Katharine Merritt
Aug 01, 2026 -

Tri State Nissan responded

Jeffrey and Malgorzata, thank you so much for your thoughtful review and kind words. It means a great deal to hear that Katharine Merritt and Darrell Webb were able to help you through a difficult situation with the care, professionalism, and attention you deserved. We'll be sure to share your comments with both of them—they'll truly appreciate the recognition. At Tri-State Nissan in Winchester, we believe great service is about more than fixing vehicles; it's about taking care of people. Thank you for placing your trust in us, and we look forward to being here whenever you need us.

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