Tri State Nissan
Winchester, VA
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 6:00 AM - 10:00 PM
Tuesday 6:00 AM - 10:00 PM
Wednesday 6:00 AM - 10:00 PM
Thursday 6:00 AM - 10:00 PM
Friday 6:00 AM - 10:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 6:00 AM - 10:00 PM
Tuesday 6:00 AM - 10:00 PM
Wednesday 6:00 AM - 10:00 PM
Thursday 6:00 AM - 10:00 PM
Friday 6:00 AM - 10:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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My console camera froze while I was at an appointment 5 minutes away from Tri State Nissan and I drove right in. Skylar greeted me and took the car in the bay. They tried a procedure to unfreeze the camera minutes away from Tri State Nissan and I drove right in. Skylar greeted me and took the car in the bay. They tried a procedure to unfreeze the camera which didn't reset the system. She informed me they would have to call the company about the camera. She offered me a replacement vehicle because the tech to help with the problem wasn't there, so I drove my car home. Skylar called me the next day at 10:00 A.M. and told me to come back because the tech found the solution. The company tech talked the service department through the procedure and fixed the problem. I am so grateful for everything. Everyone worked together to solve the problem. Thank you! More
Got in early in morning to get service done. It took little longer than expected for just oil change. But overall service is good It took little longer than expected for just oil change. But overall service is good More
Quick response time to my calls, Service Writers are very helpful and took care of my issues in a timely manner. very helpful and took care of my issues in a timely manner. More
I called up the service department to see if they could fit me in for a state inspection and oil change and tire rotation. They said bring it right in. They took me straight away and I was done in an hour. fit me in for a state inspection and oil change and tire rotation. They said bring it right in. They took me straight away and I was done in an hour. They did not charge me for the state inspection as I had purchased the car new in February, but the car had a September sticker on it. The said that they should have inspected it in February, so they corrected it by not charging me. More
I Got great service from them. Very professional, quick, and friendly. I will be coming back. Very professional, quick, and friendly. I will be coming back. More
**PS: Already posted the following Review in Google** It's been a couple of years since I moved to the Shenandoah area and as I noted in my first review of this dealership's service department, Google** It's been a couple of years since I moved to the Shenandoah area and as I noted in my first review of this dealership's service department, true mark of GREATNESS is earned by repeating not only the same level of technical expertise, but also delivering impeccable Customer service excellence every single time as I just experienced, again, this past Saturday! The amazing team of Service Advisors led by Ms. Stephanie Watts and the Super Mechanics went above and beyond to remind this customer that sometimes, it's simply about the relationships, and not only the $$. Major thanks, guys for making my weekend!! (David Oz) More
Very fast service. Friendly and knowledgeable employees. Thanks for the great car wash! Will contact you near 5,000 miles. Love my Nissan Friendly and knowledgeable employees. Thanks for the great car wash! Will contact you near 5,000 miles. Love my Nissan More
Tri State quickly became our 'Go To' for service and selection. We bought our used Ram there and the experience was delightful! We needed some service and inspections done on our Lexus and again on the selection. We bought our used Ram there and the experience was delightful! We needed some service and inspections done on our Lexus and again on the Ram (one was for routine maintenance and both needed state inspections). The online scheduling is a dream, the people are incredibly nice and wonderful. They're close, they're affordable, and very accessible. Thank you! More
I had a recall notice and presented it to the service department. They took me in right away and told me approximately how long it would take and showed me to the waiting area. They came and got me when department. They took me in right away and told me approximately how long it would take and showed me to the waiting area. They came and got me when the procedure was finished. It was most relaxing and stress free. Thank you! More
Our most sincere Thank you to Katharine Merritt & Darrell Web, They helped us through a very difficult situation with the most professional caring service and suggestions that anyone could have possibly expe Web, They helped us through a very difficult situation with the most professional caring service and suggestions that anyone could have possibly expected, we have never had the attention and care expressed to us as what They did for us, their speed, attention to detail and overall deminer is outstanding, their knowledge, professionalism and caring is an absolute pleasure to experience, They made our experience at Tri-State Nissan absolutely Great, each one of them are the prime example of friendly and sincerity. Thank You so very Much to Katherine Merritt & Darrell Web for your friendship and Great Service. Malgorzata & Jeffrey Davis More





