Dealer Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
Write a Review

Tri State Nissan

Winchester, VA

Overview
Employees
Reviews
Vehicles
4.7
1,145 Reviews
Tri-State Nissan has been a proud member of the Marlow Automotive Group since 1983. The Marlow Automotive Group has served the Northern Shenandoah Valley for over 75 years and include Marlow Motor Company (Chrysler- Jeep- Dodge- Ram) in Front Royal, Virginia and Marlow Ford in Luray, Virginia. As a local family-owned and woman-operated business, the dealerships of the Marlow Automotive Group have strong ties to the communities in which they operate. This translates into a high level of convenience, increased accountability, and a strong commitment to our customers and community.
Contact Dealership
View Awards

1230 Millwood Pike

Winchester, VA

22602

Directions

By Type

Showing 1,145 reviews

April 08, 2023

Martin was rude. I told the service department to do an oil change and after having my car all day, it didn’t happen. More

by MOMTOFOURBOYS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Martin Arellano
2.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 13, 2023 -

Tri State Nissan responded

I'm sorry to hear about your negative experience with our service department. We strive to provide top-notch customer service and it sounds like we fell short in your case. We take all feedback seriously and I would like to apologize for any frustration or inconvenience you may have experienced due to the miscommunication. Thank you for taking the time to leave your feedback and please don't hesitate to reach out to us directly.

April 08, 2023

My service was quick and easy. No appointment necessary. Minimal time in the waiting room. More

by JMJONESMHR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Martin Arellano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 13, 2023 -

Tri State Nissan responded

Thank you for sharing your experience! We're glad to hear that your service was quick and easy, and that you didn't have to wait long in the waiting room. We strive to provide efficient and convenient service to all of our customers, and we appreciate your feedback. Don't hesitate to reach out to us if you have any further needs or concerns.

February 26, 2023

Always professional and courteous! I appreciate working with them and their high level of customer service. More

by Rachealvalcour
Recommend Dealer
Yes
Employees Worked With
Bob Pressler
Report | Print
Mar 01, 2023 -

Tri State Nissan responded

Thank you for your kind review; we are happy to pass along your comments to the team here at Tri-State Nissan!

February 15, 2023

The dealership was very good in getting my vehicle in and out the service writer excellent very good job More

by Charles.Harrison
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh Stogdale
Report | Print
Feb 22, 2023 -

Tri State Nissan responded

Charles Harrison, we really appreciate your feedback! THANKS!!! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

February 13, 2023

I have always had good service here and have been happy with my experience with tri-state Nissan. More

by sandycochran58
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Martin Arellano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 15, 2023 -

Tri State Nissan responded

Thanks. We're glad to hear you enjoyed your visit. We are so glad you found us to be a strong option among many excellent businesses in town. If you have any further questions, please give us a call. We're always happy to help!

February 11, 2023

From the sales representative to the financial manager, everyone was extremely helpful in making sure I walked out of the dealership with the best car for me at the best price for me. I want to give a big More

by eabrell21
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Julius Zakery
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Brown
Report | Print
Feb 15, 2023 -

Tri State Nissan responded

We appreciate your positive review about your recent experience with us! We believe that business is all about people and the greatest compliments we can receive are those that highlight the commitment of our staff to deliver the best possible service. It is good to hear that we were all you expected and more. Thanks again for taking the time to leave us this information about your recent visit. Take care!

February 11, 2023

I always get great service in a timely manner. The late hours are so convenient for me. More

by Becky Price
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Riggleman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bob Pressler
Report | Print
Feb 15, 2023 -

Tri State Nissan responded

Online feedback is precious to us and we are thankful you took the time to let us know about your experience with us. Thanks again for taking the time to leave us this information about your recent visit. Take care!

February 11, 2023

I had to wait 3 hrs. for an "express" tune-up. Not happy about that since I'm a working man whose time is VIP. The Service Mgr.was polite & pleasant. Kudos for that !! More

by KIX
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kevin Riggleman
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 15, 2023 -

Tri State Nissan responded

Hi Kix, thank you for taking the time to let us know about your recent experience. We are disappointed to hear that you are not satisfied with your visit. We will take your feedback into account as we work toward improving the way we do business. Our goal and commitment is to deliver 100% customer satisfaction. Nothing else will do.

February 10, 2023

Absolutely Wonderful! ! I have never had a bad experience and I recommend them to anyone that's looking for to have their vehicles serviced. More

by jnhamman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Skylar Warner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bob Pressler
Report | Print
Feb 15, 2023 -

Tri State Nissan responded

Thank you for taking the time out of your busy schedule to review our business. We are so glad you found us to be a strong option among many excellent businesses in town.

February 10, 2023

They are very quick ,and everyone is always pleasant. Martin has helped me and keeps me informed. More

by Patsyg15
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Martin Arellano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 15, 2023 -

Tri State Nissan responded

Thank you again for taking the time to let us know how we did. We are so glad you found us to be a strong option among many excellent businesses in town. We hope you have a great day!

1
...
43
44
45
...
115