Tri State Nissan

Terrible I took my 2014 Altima in on July 3 for a simple oil change but while I was there I did ask them to look at my transmission because I notice in the la I took my 2014 Altima in on July 3 for a simple oil change but while I was there I did ask them to look at my transmission because I notice in the last 2 weeks that my car was starting to do some things that did not seems right to me . Well needless to say they come back to tell me that i need a transmission. So this is my concern with that, I brought the car in March of 2014 with only 24,000 and in June of 2014 I had to replace the transmission for the first time and here we are in 2017 and I now have to replace another one after less than 35,000 miles and I was told that the first transmission they put in for me was new. Thank God I had the warranty to cover this. I mean 2 transmission having to go in the same car since 2014 just don't seem right to me . There customer service there is terrible. After I was told that I needed a transmission they tell me they are going to give me a loaner car which is great ,but when you get a loaner car you are to sign off on that and told you need to bring the car back clean and full tank of gas .This car they tried to loan out to me was a Altima and it was filty dirty inside and outside . I was pissed and I went back in there and I had them come and and look at the car that they try to give me. They had a guy name Nick come out and told him to take the car and wash it and clean it up for me. Nick went to take the car to do just as he was told and he came out to tell them that there was no way they was going to put me in that car and that they needed to put me in another car and they try to do that and again Nick came to my rescue and went above and beyond and told them he was not going to let me drive off in that car as well. Nick went and got me a 2017 Rogue to drive until my transmission get fixed. I just want to say Nick went above and beyond to make me a happy customer before I left. The rest of the employee at the service desk never even try to make it right. I had already been there for over 2 1/2 when they told me it would only take about 30 mins. This is not the first time I had to deal with Nissan and how badly there customer service is. They need better training and better employee who do care about making there customers happy. More

Fantastic! Went down today to look at a new car. Axle, our sales guy, was fantastic and went above and beyond to make a great deal happen. We got a beautiful new Went down today to look at a new car. Axle, our sales guy, was fantastic and went above and beyond to make a great deal happen. We got a beautiful new car and good not be happier. They have the utmost professionalism of any dealer I have worked with. Highly recommend this Axle and this dealership! More

Horrible This dealership is horrible after driving my new used vehicle a day I decided I really didn't like it they will not let me have my old one back. Used This dealership is horrible after driving my new used vehicle a day I decided I really didn't like it they will not let me have my old one back. Used to be you had thirty days to change your mind. Now I see my used vehicle on their site twice the price they paid me for it and Kelly blue book says it's only worth 6500. I will never buy from them again I have six years with this car I don't like and I will never recommend or buy from them again More

Our Amazing New SUV! This is our first time buying a brand new vehicle from a dealer and I was ready for a fight! I was told by numerous people to make sure that I had my This is our first time buying a brand new vehicle from a dealer and I was ready for a fight! I was told by numerous people to make sure that I had my boxing gloves on for the best car, the best price, and to make sure I walked away with the best deal! Amanda Rickman surpassed all our expectations as to what we thought we were up against! She was kind, humble, polite, and helpful while we returned to the dealership to test drive 3 different cars 6 different times! She was honest from day one (which is not something I can say about other dealerships we went to, and for that I am forever thankful that she was employed by this wonderful dealership! Thank you again my new friend for making our dreams come true! We are in love with our red 2016 Nissan Rogue S! More

Extremely satisfied We went to then looking for a used car. The sales Rep was very knowledgeable and very friendly.. She worked very hard to get use approved and the be We went to then looking for a used car. The sales Rep was very knowledgeable and very friendly.. She worked very hard to get use approved and the best deal she could!!! More

Patience personified I was in no hurry to purchase my used car and Alex was persistent in checking in with me over the course of several months. No pressure, just checkin I was in no hurry to purchase my used car and Alex was persistent in checking in with me over the course of several months. No pressure, just checking to see where I was in my process. I waited until the car I wanted was on the lot, did the test drive and purchase in the same afternoon. No hassle, no fuss and no pressure or pursuit of the upsale. Extremely happy with my Rogue at this point. Who knew 4 cylinders had so much get up and go. More

Great Experience Daniel did an excellent job taking care of me when I was in to purchase my Nissan Versa. Also, it is a wonderful car, very zippy, but extremely inexp Daniel did an excellent job taking care of me when I was in to purchase my Nissan Versa. Also, it is a wonderful car, very zippy, but extremely inexpensive! More

Gained a customer for life I drove to Winchester from Richmond -- that should tell you how serious I take customer service. The 2 hour drive was well worth being treated and ha I drove to Winchester from Richmond -- that should tell you how serious I take customer service. The 2 hour drive was well worth being treated and handled the way all dealerships should treat its customers. I arrived at the dealership fully knowledgeable, prepared, with an agreement already in place with tags and check in hand. Everyone was professional, courteous, and very prompt. No B.S. from either party. Pictures online did an injustice -- car was immaculate, from the engine and its parts to the exterior. I arrived at 10:30 am and out by noon, with 20-25 minutes my doing inspecting the car! I will be making a trip there first of the year to grab my '17 Maxima! More

Love it! Nissan always provides fast service and you don't need appointment - just pull in and everything is taken care of. Craig is the best rep to work with Nissan always provides fast service and you don't need appointment - just pull in and everything is taken care of. Craig is the best rep to work with! More

Fantastic team!! Fantastic teamwork! Everyone worked hard to make sure I got the car I wanted and at a reasonable and affordable payment.. I love my new car and will d Fantastic teamwork! Everyone worked hard to make sure I got the car I wanted and at a reasonable and affordable payment.. I love my new car and will definitely be a returning buyer!! More