Tri State Nissan

GREAT CUSTOMER SERVICE I have had great service at Tri-state Nissan. I bought my 2013 Rogue 2 years ago. Great experience all around. I must say the service center has be I have had great service at Tri-state Nissan. I bought my 2013 Rogue 2 years ago. Great experience all around. I must say the service center has been great too. Had my car in twice in 2 weeks because a noise had not gone away. Both times I was given a rental car ( on my warranty plan) however 2nd time in noise was diagnosed and fixed. The service advisor was courteous, personable and called me to let me know of the status of my Rogue. More

Very Poor Sales experience August 7, 2015 When I applied for credit on a 2014 NV 2500 I was told my credit scores would qualify for the best interest rates. This 2014 van had over 1400 miles o When I applied for credit on a 2014 NV 2500 I was told my credit scores would qualify for the best interest rates. This 2014 van had over 1400 miles on it, but had never been titled. My credit union said they could only give me their best rates for a used van loan because of the mileage and the year. on a USED car still saying that the 2014 with 1400 miles is a new van. So, I was going to go with Nissan's lending. What a joke- they couldn't even beat my credit union's rates. I was told by the TriState sales rep that the van would be sold in the mid 20's. When I took time out of my schedule to come to their dealership based on conversations we had had and to have my impeccable used car evaluated for trade in, their trade in was $2000 less than Kelly Blue Book and $3000 less than Edmunds. But the real shocker was that the "sticker price" for this 2500 V6 had been jacked up to $31000. Their less than generous $1000 rebate is $500 less than the 2015 NEW car rebate, but same sticker price. I guess they thought they had a real idiot. Do not trust your business to these people. Go to Colonial Nissan in Charlottesville. They beat TriState's 2014 price by $3000 for a NEW 2015 and it is was in writing from the internet people at Colonial. I'll wait until the 2016's come in next month at Colonial. More

Tri State Nissan's service center is a JOKE!! I took my truck in to have it looked at and they charged me $104 to hook it to their computer. Then they told me I needed a new $5000 transmission! I took my truck in to have it looked at and they charged me $104 to hook it to their computer. Then they told me I needed a new $5000 transmission! I'm no idiot, so I got a second opinion at Interstate Transmission and it turns out I just needed a new valve body! The code clearly shows it was a 'clutch solenoid circuit short'! What a JOKE, Tri State! God only knows how many people you guys have cheated out of money! And when I went to pick it up thay gave me a "list of things you should have us fix for you" the total was $7500! I felt like they just wanted me to look at the list and just walk next door to the showroom and trade it in on a new one! What a JOKE, Tri State! I WILL NEVER GO BACK AND NEVER SEND ANYONE THERE AGAIN! Shame on you, Tri State...Shame on you! More

wasted time knew credit was rough,applied for financing on line at dealers website...receceived 4 calls from dealership tellin me to come in and we would make a knew credit was rough,applied for financing on line at dealers website...receceived 4 calls from dealership tellin me to come in and we would make a deal,went n under the impression that they had pulled my credit report,got to dealership wasted an hour and was told they couldn't help me,apparently they hadn't pulled my credit report and the sales manager was just tryin to get people in the door to meet his end of the month quota and didnt care about wasteing peoples time!!!!!!!!!!!!! More

Great customer service! From the moment we walked on the lot the customer service was great. Salesman John was very helpful but not pushy. Brian had all the paperwork togethe From the moment we walked on the lot the customer service was great. Salesman John was very helpful but not pushy. Brian had all the paperwork together and was very friendly. More

High Praise for Daniel Nelson and Troy Jackson The title of this review really says it all. Last year we bought a 2014 Altima from Troy Jackson and were not only extremely pleased with every aspec The title of this review really says it all. Last year we bought a 2014 Altima from Troy Jackson and were not only extremely pleased with every aspect of the transaction, but absolutely love the car. This year we purchased an additional vehicle, a 2015 Xterra, with help from salesman, Daniel Nelson, and assistance with financing from Troy Jackson. They are both trustworthy, professional, yet caring individuals. We are truly impressed by the quality of Nissan vehicles and you can bet we will continue to trade at Tri-State Nissan!! Chris and Marsy McNeill More

better than what one would expect I've been going to Tri State since I bought my Altima almost five years ago. I trust them completely with their recommendations. They are courteous I've been going to Tri State since I bought my Altima almost five years ago. I trust them completely with their recommendations. They are courteous and thorough, far beyond what I would expect from a service provider. More

Love this place. Everyone was so nice and I got exactly what I wanted. They worked with me on the price alot. I would definitely recommend this place to a friend. Everyone was so nice and I got exactly what I wanted. They worked with me on the price alot. I would definitely recommend this place to a friend. More

Car Shopping I have been a loyal Tri-State Nissan customer for over 10 years. I thought that counted for something. I called Tri-State Nissan and spoke with J.D. a I have been a loyal Tri-State Nissan customer for over 10 years. I thought that counted for something. I called Tri-State Nissan and spoke with J.D. about getting a used car. He said that he would look at the inventory and get back to me. I never heard back. I called and left a message and that call was never returned. Tri-State Nissan used to treat their customers like family and take care of them...I'm really disappointed. Tri-State Nissan no longer has that warm feeling where you walk in and you know you'll be taken care of. If it wasn't for the AMAZING service team of Matt Keenan, Charles Marshall and Billy...I wouldn't come back!! At least I know the service team will take care of me! More

used vehicle purchase,good overall sales experience. Great sales and service. Top of the line dealership. Will be back next vehicle purchase.The sales team were friendly and the whole process was the bes Great sales and service. Top of the line dealership. Will be back next vehicle purchase.The sales team were friendly and the whole process was the best I have ever experienced.The service department is exceptional as well. They addressed my concerns with a completely honest answer and reassured me about the quality of my purchase. More