Tri State Nissan

My parents purchased 3 vehicles from Tri State Nissan over the past 15 years. Their most recent purchase was a new Altima in February of 2022. In October, with less than 8k miles on the Continental tir over the past 15 years. Their most recent purchase was a new Altima in February of 2022. In October, with less than 8k miles on the Continental tires that came at purchase the back passenger side tire exploded. As one would expect, my parents were completely uncomfortable with driving around on three other tires that could explode in the same odd manner. After bringing the tire into the dealership they were told it would be sent to Continental and a reimbursement was possible. Fast forward a month later, there was little communication and the tire was still at the dealership. Nothing had been done and we felt lied to. In the end, the general manager called to see what could be done and offered to provide Michelin tires at cost with no labor ($90). Unfortunately, the charge $868 was still higher than getting the same tires from other local distributors. They had a chance to make things right and didn't come through... and we've been loyal customers for years. Also, be wary of these Continental Tires... I've never seen new tires explode like this. More

Tri-State Sales Consultant Payne and Finance Manager was very professional. They went above and beyond to make buying a vehicle easy. very professional. They went above and beyond to make buying a vehicle easy. More

Ridge! The guy understands customer service. He is now my go to guy in the service department. He found a part for me that I had been trying to get for The guy understands customer service. He is now my go to guy in the service department. He found a part for me that I had been trying to get for over a year. Easy part that Nissan direct could not get right, they kept sending me the wrong part. Thanks Ridge! More

Durring my purchase of a new car I was quoted a payment and told I would receive 15000 For my trade in and 500 military discount. In finance the payment was 240 instead of 160 I was quoted and only given 1 and told I would receive 15000 For my trade in and 500 military discount. In finance the payment was 240 instead of 160 I was quoted and only given 14500 for van and no military discount. Now I am stuck with a high payment and shorted 1000 and no follow up phonecall to resolve anything. More

Thank you Kevin and Todd! Excellent service and great communication amongst us! Tri state Nissan continues to be above the rest of their competition. Shaun communication amongst us! Tri state Nissan continues to be above the rest of their competition. Shaun More

I would like to say Chris Malone made the experience of buy a new car very pleasant. I will let my friends know about my experience. buy a new car very pleasant. I will let my friends know about my experience. More

Very friendly and courteous. Went over everything my car needed and when my car was due next service. Answered all concerns and questions I had with upcoming services. Great guy! needed and when my car was due next service. Answered all concerns and questions I had with upcoming services. Great guy! More

Kevin has been our mainstay at Tri State Nissan for years. He is the essence of professionalism, congeniality and practical knowledge. Kevin anticipates the needs of each of our vehicles and remember years. He is the essence of professionalism, congeniality and practical knowledge. Kevin anticipates the needs of each of our vehicles and remembers the service histories of each of them. Whether nearly antique or nearly brand new, Kevin looks after each of our four vehicles as conscientiously as he looks after each of us. In a time when so few things in life have been certain, the maintenance and servicing of our cars, SUV and truck have not added one iota of consternation to our distracted lives. We credit Kevin for this major benefit of our association with Tri State Nissan. More

Very frindley and does not pressure you to buy. Dealership very nice and no pressure to buy. Scott Rader was very easy to work with. Dealership very nice and no pressure to buy. Scott Rader was very easy to work with. More