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Tri State Nissan

Winchester, VA

Overview
Employees
Reviews
Vehicles
4.8
1,051 Reviews
Tri-State Nissan has been a proud member of the Marlow Automotive Group since 1983. The Marlow Automotive Group has served the Northern Shenandoah Valley for over 75 years and include Marlow Motor Company (Chrysler- Jeep- Dodge- Ram) in Front Royal, Virginia and Marlow Ford in Luray, Virginia. As a local family-owned and woman-operated business, the dealerships of the Marlow Automotive Group have strong ties to the communities in which they operate. This translates into a high level of convenience, increased accountability, and a strong commitment to our customers and community.
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1230 Millwood Pike

Winchester, VA

22602

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Showing 1,051 reviews

December 11, 2024

My experience at Tri-State Nissan's service department was excellent. The staff is knowledgeable and very friendly. More

by bmdiggs3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh Stogdale
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 20, 2024 -

Tri State Nissan responded

Thank you for sharing your excellent 5-star review of Tri-State Nissan’s service department! We're delighted to hear that your experience with us was exceptional. Our knowledgeable and friendly staff, including Josh Stogdale, truly appreciates your kind words and recognition of their hard work. Your feedback about our transparency, workmanship, and timely service means a lot to us. Thank you again for trusting Tri-State Nissan for your vehicle’s care, and we look forward to serving you again in the future. Safe travels!

December 07, 2024

Timely manner for vehicle and pleasant service from staff members at dealership. No complaints otherwise. More

by magster407
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Skylar Warner
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 12, 2024 -

Tri State Nissan responded

Thank you for your feedback. We’re glad to hear you had a pleasant experience with our staff at Tri-State Nissan and that your service was completed in a timely manner. We appreciate your kind words and your recommendation. If there’s anything we can do to make your next visit a 5-star experience, please let us know. It was a pleasure serving you, and we look forward to seeing you again!

December 05, 2024

I enjoyed the fast friendly service with no appointment needed. Plus extended hours for service More

by JimBrannen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Riggleman
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 06, 2024 -

Tri State Nissan responded

Thank you, Jim, for taking the time to share your 5-star review! We're thrilled to hear that you enjoyed our fast and friendly service at Tri-State Nissan, even without an appointment. Providing convenience through extended service hours is just one of the ways we aim to exceed expectations. We also appreciate you highlighting Kevin Riggleman—our team takes pride in delivering efficient and transparent service. Thank you again for trusting us with your vehicle's care, and we look forward to serving you again in the future! Safe travels!

December 03, 2024

Never had any issue having my car seen without an appointment. Staff is prompt, courteous, and knowledgeable. More

by EMAIL2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Skylar Warner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 05, 2024 -

Tri State Nissan responded

Thank you for your wonderful feedback and perfect 5-star rating! We’re thrilled to hear that you’ve consistently received prompt, courteous, and knowledgeable service from our team, even without an appointment. It’s great to know that Skylar Warner and the rest of our staff were able to provide such a seamless and professional experience. Your trust means the world to us, and we look forward to continuing to serve you and your vehicle with excellence! Safe travels!

November 29, 2024

Everyone involved in the car buying process was professional and they took their time explaining everything. More

by cheshirerobert83
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jason Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ben Kethley
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Dec 03, 2024 -

Tri State Nissan responded

Thank you for sharing your experience! We're so glad to hear that our team made the car-buying process smooth and professional for you. Taking the time to explain everything is part of our commitment to ensuring you feel confident and informed every step of the way. We hope you love your new vehicle and look forward to seeing you again in the future! Safe travels!

November 23, 2024

Upon arrival the attendant was polite and listened to me about my auto needs. He gave me an estimate cost and potential time for the service. When he made an error, it was immediately corrected. More

by john.hill0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh Stogdale
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 25, 2024 -

Tri State Nissan responded

Thank you for sharing your experience with us! We're so glad to hear that our team provided attentive and polite service, taking the time to understand your auto needs and offering clear estimates. Mistakes can happen, but it's great to know that our team acted quickly to make things right. Your satisfaction and trust mean a lot to us, and we hope to see you again for your future service needs!

November 21, 2024

Yeah, let’s recognized Salesman James Davis, who did an outstanding job with my car purchase experience. James is truly an asset to this dealership for if it had not been for his professional ship, honest More

by Rambonez
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
The receptionist, James Davis
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Nov 25, 2024 -

Tri State Nissan responded

Wow, what an incredible review! Thank you for sharing your outstanding experience with James Davis. We couldn’t agree more—James truly is an asset to Tri-State Nissan! His professionalism, honesty, and expertise are exactly what we strive for in providing an exceptional car-buying experience. Knowing that his dedication made such a difference in your decision to purchase with us speaks volumes about his commitment to our customers. Your kind words about recognizing James for his efforts mean so much, and we’re fortunate to have him on our team. Thank you for recommending Tri-State Nissan and for highlighting the exceptional service James provides!

November 19, 2024

Employees were very knowledgeable and professional. I would use these employees again. Thank you very much. More

by ARTHURDLARSON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Riggleman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 20, 2024 -

Tri State Nissan responded

Thank you for your kind words! We're thrilled to hear that our team’s knowledge and professionalism made such a positive impression. We'll be sure to share your appreciation with them! We're grateful for the opportunity to assist you and look forward to serving you again in the future. Thank you for choosing us!

November 19, 2024

The service department was able to find the problem with my car quickly and had me on my way in a few hours. More

by AMYEBRYANT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh Stogdale
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 20, 2024 -

Tri State Nissan responded

Thank you, Amy, for sharing your experience! We're so glad our service department could quickly diagnose the issue with your car and get you back on the road in just a few hours. Your satisfaction is our top priority, and we're thrilled we could deliver! If you need anything in the future, don't hesitate to reach out. Safe travels!

November 15, 2024

Everyone is very professional and concerned about the customer and keeping costs down. I’ll go back. More

by rwaconsult
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Todd Kerns
5.0
This rating includes all reviews, with more weight given to recent reviews.
Doug Mankins
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 18, 2024 -

Tri State Nissan responded

Thank you so much for your kind words! We're thrilled to hear that you had a positive experience with our team. Providing excellent service while being mindful of costs is important to us, and we're happy to know you felt that. We look forward to seeing you again for all your future service needs. Thanks for choosing Tri-State Nissan!

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