Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Tri State Nissan
Winchester, VA
1,052 Reviews
Tri-State Nissan has been a proud member of the Marlow Automotive Group since 1983. The Marlow Automotive Group has served the Northern Shenandoah Valley for over 75 years and include Marlow Motor Company (Chrysler- Jeep- Dodge- Ram) in Front Royal, Virginia and Marlow Ford in Luray, Virginia.
As a local family-owned and woman-operated business, the dealerships of the Marlow Automotive Group have strong ties to the communities in which they operate. This translates into a high level of convenience, increased accountability, and a strong commitment to our customers and community.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 6:00 AM - 10:00 PM
Tuesday 6:00 AM - 10:00 PM
Wednesday 6:00 AM - 10:00 PM
Thursday 6:00 AM - 10:00 PM
Friday 6:00 AM - 10:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 6:00 AM - 10:00 PM
Tuesday 6:00 AM - 10:00 PM
Wednesday 6:00 AM - 10:00 PM
Thursday 6:00 AM - 10:00 PM
Friday 6:00 AM - 10:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 1,052 reviews
July 07, 2011
GREAT SALES FORCE! GREAT VEHICLES! GREAT EXPERIENCE! Highly recommend anyone that is looking for a dependable vehicle to check out a Nissan. Also, no other dealership has the selection, service, and dea Highly recommend anyone that is looking for a dependable vehicle to check out a Nissan. Also, no other dealership has the selection, service, and deals that Tri-State Nissan has. Claire Carlson was great to work with. Told her what we wanted and what we wanted to pay. She did everything that it took to allow us to get the price we wanted. Thanks again to the entire staff for all that each of you do. More
by brooderking
Employees Worked With
Claire Carlson
July 06, 2011
What friendly dealership this the second new nissan i have brought.I had a budget a Brian worked the deal and got it done,i will be tri-state nissan customer for life! have brought.I had a budget a Brian worked the deal and got it done,i will be tri-state nissan customer for life! More
by jeffyost
Employees Worked With
brian neives, Brian Nieves
July 05, 2011
Rusty Moorehouse and the team were determined to give me the terms I needed in my trade in. They worked with me to ensure the price was within my budget, which was very tight, while still enabling that I pu the terms I needed in my trade in. They worked with me to ensure the price was within my budget, which was very tight, while still enabling that I purchased a car that met my needs for amenities, along with aesthetics and comfort. Thanks Rusty and Tri State Nissan - you are professional, courtious, honest and willing to work. More
by bassfords
Employees Worked With
2
July 02, 2011
They gave us a great customer service experience. They stayed with us until 10pm. Mr. Linaweaver is a good salesman and very friendly. I would like to recommend this dealership. stayed with us until 10pm. Mr. Linaweaver is a good salesman and very friendly. I would like to recommend this dealership. More
by peruana
Employees Worked With
Brian Linaweaver / Jeremy Ross
July 01, 2011
Steven was easy to work with and took the time to point out special features and hidden gems about our new (to us) car. Was helpful that he also owned the same brand in a similar model. However, whoeve out special features and hidden gems about our new (to us) car. Was helpful that he also owned the same brand in a similar model. However, whoever details their cars doesn't know how to detail a car very well as they supposedly did that twice to this car and when we drove out the front window was very smeared inside. If you can't use a clean rag on a window, it makes you doubt anything else got very attended to either. Maybe it was the lighting in the bay though. I know I've had the same issue at home at times. Dave, who fronted the negotiations, was somewhat helpful, almost comical (almost annoying over time) with his fast in - fast out of the "negotiating cubicle". While we feel we got a good and fair price for the car and for our trade-in, it would have been much easier if they'd just said yes the first time rather than waste time over 2 days to go back and forth to arrive at the same number we started with in the first place. I didn't expect to waste their time and told them our offer up front. I would have appreciated being told an easy yes or no the 1st time. Other than that, the staff we met were generally nice and helpful and we'd consider another purchase at Tri-State Nissan in the future. More
by rogue1024
Employees Worked With
Steven Palmer
June 25, 2011
My husband and I wanted to look at three different vehicles before making a decision. We had done our homework of the vehicles, knew we probably wanted to buy from Tri-State because we've purchased p vehicles before making a decision. We had done our homework of the vehicles, knew we probably wanted to buy from Tri-State because we've purchased previous vehicles from them, but we didn't have a salesperson in mind. James Watkins approached us shortly after we began looking at vehicles on the lot. He worked with us until we made a decision--he was patient and provided pertinent information and answers to all of our questions, but didn't try a "hard sell" which both of us dislike. When we decided on the vehicle, he got us what we believe is a great price. James has a great demeanor--he is friendly, courteous, and professional. He and all of the employees with whom we had interactions made the buying experience a painless one (except for the payments, that is). I'd highly recommend Tri-State and James when you're looking to buy a new (or previously owned) vehicle. More
by hounds1234
Employees Worked With
James Watkins
June 22, 2011
Repairs were completed timely, but most important, a loaner car was available and waiting for me when I arrived. This is the most important issue because it is VERY difficult to get time off in order t loaner car was available and waiting for me when I arrived. This is the most important issue because it is VERY difficult to get time off in order to service my vehicle. More
by MountainDude
Employees Worked With
Charles, Charles Marshall
June 21, 2011
First visit to this dealership and we will be back when in the market for another car. Very friendly and personable staff with a great knowledge of the vehicle we were test driving. All the staff we worked in the market for another car. Very friendly and personable staff with a great knowledge of the vehicle we were test driving. All the staff we worked with (Brian, DJ and Heather) were very professional in everything they did with us. I have always hated the new car buying experience of haggeling over price, trade-ins and financing but there was a greatly reduced amount of this at this dealership. Hats off to manager David in having a great staff. More
by vatomlinson
Employees Worked With
Brian Nieves, DJ Lilly, Heather Allen, Brian Nieves
June 16, 2011
It was a pleasure working with Russell. He was very informative, he explained all features on the vehicles clearly. My overall experience was pleasant. Thanks again!! informative, he explained all features on the vehicles clearly. My overall experience was pleasant. Thanks again!! More
by ldc123
Employees Worked With
russell furmeisen
June 11, 2011
Best buying experience I've ever had. DJ (sales), Angel (general sales manager), and Heather(finance manager) did everything possible to get me in a great new truck at the best price, interest, and payment (general sales manager), and Heather(finance manager) did everything possible to get me in a great new truck at the best price, interest, and payment. I've bought alot of new vehicles over the years, and have never came out of a deal feeling this good. And I can't help but think not only did I get such a good deal, but I now have a dealership full of new friends! More
by alankathy2007
Employees Worked With
DJ Lilly, Angel Turner, Heather Allen
