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Trinity Cadillac - Service Center

Englewood Cliffs, NJ

4.6
188 Reviews

188 Reviews of Trinity Cadillac - Service Center

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April 05, 2024

The service department is great. The waiting area is clean with all the amenities you need. Not much more you can ask for. Walter provided an estimate for the waiting time and was ri More

by jan.m.arrizon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Walter Kosik
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 24, 2024 -

Trinity Cadillac responded

Jan, We are so glad that our service team was able to successfully assist you!

April 04, 2024

Worst service I’ve ever experienced at this dealership. Had multiple issues with the truck the day after I bought it. Brought it to the shop to get remedied a day or two after I bought it, took over a week More

by joshua.malman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Pedro Almonte
1.0
This rating includes all reviews, with more weight given to recent reviews.
Rosa Hernandez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Marcus
Apr 24, 2024 -

Trinity Cadillac responded

Joshua, Please reach out at your earliest convenience to discuss your visit further. Thank you.

April 04, 2024

Service Agent Maynor Beato is an exceptional person, quick turn around and very efficient please keep having this type of people in this dealership. 5+++++ More

by SG3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Maynor Beato
Apr 24, 2024 -

Trinity Cadillac responded

SG3, We are so glad we were able to successfully assist you!

April 02, 2024

Rosa was absolutely amazing she did everything to make my experience comfortable! Will definitely go back. More

by marvsdyme23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Simon Parnis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rosa Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 24, 2024 -

Trinity Cadillac responded

MArvs, Thank you for leaving us a review!

March 28, 2024

As a handicapped person, I was so impressed by the way I was handled as a consumer Trinity Cadillac made it easy for me to get the work done on my car and be comfortable at the same time while waiting. Kudo More

by cyndes301
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dashia Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 24, 2024 -

Trinity Cadillac responded

Good Morning, We are so glad we were able to assist you.

March 28, 2024

So Nice people and well organized. Good experience and will come back ! Thank you very much More

by ymkim08
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Walter Kosik
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dashia Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe England
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 24, 2024 -

Trinity Cadillac responded

Good Morning, We appreciate you taking the time to leave us a review, it means the absolute world to us!

March 26, 2024

THE COST OF YOUR AIRFILTER AND CABIN FILTER OVER $300 IS VERY EXCESSIVES TONY PARETTI More

by tonyparetti
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Aquino
1.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 24, 2024 -

Trinity Cadillac responded

Tony, We appreciate you taking the time to leave us a review!

March 25, 2024

Maynor was very thorough and responsive with the review of my repair, was very clear on what needed to be done and timeline for completion, prefer him to be my steady contact for my vehicle if possible. More

by Cubalibre140
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Walter Kosik
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 24, 2024 -

Trinity Cadillac responded

Good Morning, Thank you for leaving us such a positive review!

March 21, 2024

Joe helped us through the whole process in detail, and I was very satisfied. He was kind and nice. Deifnately will go back. More

by ceaba
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe England
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 24, 2024 -

Trinity Cadillac responded

Ceaba, Thank you for leaving us a review!

March 13, 2024

very happy with the service provided, maynor was very responsible, attentive and professional, thank you very much More

by danielotalvaro86
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Maynor
Mar 13, 2024 -

Trinity Cadillac responded

Mr. Talvaro, I am a little confused by the 1-star review because the words you have written here seem very positive. I am hoping you simply made a mistake and selected 1 star instead of 5? Richard Aquino General Manager Trinity Cadillac

Mar 13, 2024 -

danielotalvaro86 responded

Apologies is a mistake is 5 stars

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