Trophy Nissan

New vehicle purchase I was very pleased with the courtesy of every employee in the new car dept. Rob, Brian, Carlos and Grady Le were on their game and made me feel very I was very pleased with the courtesy of every employee in the new car dept. Rob, Brian, Carlos and Grady Le were on their game and made me feel very comfortable with the deal I received. More

Made me feel as an equal.....still superseded I got a brand Made me feel very comfortable, got straight to the point. Didnt make me feel as if I had to purchase, I think they genuinely wanted to make me happy Made me feel very comfortable, got straight to the point. Didnt make me feel as if I had to purchase, I think they genuinely wanted to make me happy ! More

2nd time around!! Not just once but twice we have received incredible service, support, and amazing discounts at Trophy Nissan. No other dealership truly goes the extra Not just once but twice we have received incredible service, support, and amazing discounts at Trophy Nissan. No other dealership truly goes the extra mile to not make your a customer but make you feel like family. We will forever be a loyal customer- there is no reason to look else where. Nissan has truly any style and options that would fit any budget and level of comfort. More

Great people,great cars what more can I say All I can say is wonderful. If you go any where else you will miss out on meeting som of the best people you could deal with All I can say is wonderful. If you go any where else you will miss out on meeting som of the best people you could deal with More

DO NOT BUY A USED CAR FROM TROPHY NISSAN!!! DO NOT PURCHASE A CAR FROM TROPHY NISSAN!!! I bought a 2014 Nissan Sentra from them not even 30 days ago. You drive up, there's multiple salesmen that DO NOT PURCHASE A CAR FROM TROPHY NISSAN!!! I bought a 2014 Nissan Sentra from them not even 30 days ago. You drive up, there's multiple salesmen that swoop to "help" you. They then shuffle you into one of their many cubicles & you wait forever. The place is a complete madhouse. I was there for over 4 hours that day. They showed me the car I ended up buying, telling me all about their multi-point safety inspection & how great & thorough it is (NOT!!!). They really push a hard sell. You see sales model all over everything that they say/do--in the worst way. I noticed the flat tire indicator was on, I was told "that will be handled." I came back within 48 hours & purchased the vehicle (they call you constantly during that time, because they are extremely pushy). I paid cash, but waited another 5 hours that day to handle financing. After all the paperwork was signed, they told me I would have to bring the car back that week so they could do their inspection. Remember, they've had the car for days, & I don't even live in Mesquite & they knew I was commuting 45 minutes to buy the car, & they told me the car would be ready when I came to sign that day! So, I refused to take possession of the vehicle until it was inspected as I was promised & I was given a full report on the service (never received this report, they gave me a copy of a service order & that's it). A few days later the car was ready, I came to pick it up. Again, more waiting (there abt an hour & a half). No floor mats in the vehicle, I was told they would be ordered & shipped to me--this never happened, even though I followed up multiple times. I leave thinking, thank God this ordeal is over (I had been T-boned which is why I was having to buy a car in the first place--they knew that)! NOPE!!! Driving home I discovered a blown speaker, & a blown fuse for the car charger plug-in (couldn't charge my phone in my car). Within a week, I had my first flat tire. I took it to the Discount Tire down the street from me, there was no key to take off the lug nuts so they couldn't take the tire off without breaking those, & they couldn't see any nails so needed to take it off to look into it further. So, they filled my tires every few days with new air until I could get back out to Trophy Nissan (like I said, their place is a complete MADHOUSE--plenty of reps, no one helping. After having already spent so much time there I was hating the thought of having to go back, EVER). Within less than 30 days I have had 5 flat tires. I finally got the car back out to Trophy Nissan, I was there 2 more hours, they got me a key (which I should've had to begin with), & I told them to check the tires & they said everything was fine. The next day, I woke up & had ANOTHER flat, same tire. So, I took it back to Discount Tire now that I had a key, they evaluated my tires, 2/4 had low tread. The bad tire needed to be replaced because they'd put in a bad gummy patch. Like I said 30 DAYS AGO I PAID CASH FOR THIS CAR & NOW I'M HAVING TO REPLACE TIRES!!! I called Charlene who I'd been working with at Trophy Nissan trying to handle repairs, she passed me on to Mario, he passed me to Victor, he passed me to Eric. Eric told me they will not replace the tires because they do not warranty tires, EVEN THOUGH THIS WAS AN ISSUE I REQUESTED BE FIXED BEFORE I PURCHASED THE VEHICLE! It's completely baffling. When you tell them there's an issue, they tell you how sorry they are & how important it is for them to take care of customers--I have found this to be summarily FALSE! These people are just greasy salespeople looking for the next sale. They will not help you & they will cut every corner possible. Every "sorry" & "I understand" is followed by a "but." It's completely inexcusable, & they'll agree with you! But they won't do anything. You will not be heard & your time will be wasted. After I asked them to replace the tires & they said they "couldn't", they also gave me the option to return the vehicle. I will be taking them up on that offer the second I have another chance to take MORE time off from work. DO YOURSELF A FAVOR, DO NOT WASTE YOUR TIME WITH THESE PEOPLE!!! Terrible service! The worst I've ever seen!!! & I've worked in customer service!!!!! The way these people do business is shameful. Never again. More

Respectful and Earnest Attitude Without any attempt to diminish efforts others at this dealership, I still wish to point on excellent work of service adviser Danny Slatinsky, wh Without any attempt to diminish efforts others at this dealership, I still wish to point on excellent work of service adviser Danny Slatinsky, who is very earnest and professional. More

perfection Great work done thanks for doing a good job repairing and even washing car. Customer service waiting room was very comfortable to sit while waiting Great work done thanks for doing a good job repairing and even washing car. Customer service waiting room was very comfortable to sit while waiting all staff was polite and the service tech even drew a map of directions for me to find my way to the mall to pick up my spouse when the car was finished. More

Great Customer service Customer service is great why I always buy a Nissan a very good brand and when there's a problem you get good service I have had four cars all Nissan Customer service is great why I always buy a Nissan a very good brand and when there's a problem you get good service I have had four cars all Nissan More

Great experience buying my 2016 Versa Nissan @ Trophy Nissan Everyone was very nice and helpful while purchasing my 2016 Versa Nissan at Trophy Nissan in Mesquite,Texas! I want to thank my salesman Lionel and t Everyone was very nice and helpful while purchasing my 2016 Versa Nissan at Trophy Nissan in Mesquite,Texas! I want to thank my salesman Lionel and the salesmanager,Mr.De La Hoya at Trophy Nissan for making it a pleasurable experience! More

Bluetooth problems Great service at Trophy Nissan dealership. Great service advisor (Pansy Freeman) took care of my problems with my Bluetooth , They found the problem, Great service at Trophy Nissan dealership. Great service advisor (Pansy Freeman) took care of my problems with my Bluetooth , They found the problem, solved the problem, and I was on my way in a timely manner. More