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Trophy Nissan

Mesquite, TX

4.6
2,516 Reviews
About Trophy Nissan in Mesquite Texas If you grew up in Dallas in the '80s, you might know us from our hit rap song, "Trophy-Trophy-Trophy Nissan!" While our rap-star days are behind us, people still know our name today, not only because of this catchy song, but also because we've become known far and wide for our outstanding deals, customer treatment and community service. When you visit Trophy Nissan in the Dallas-Fort Worth metro area, you'll have a Grammy-worthy shopping experience. Our Nissan Certified associates put people first, interacting in a pleasant, professional and upbeat manner that our customers love. Plus, they have a vast knowledge of our products, which enables them to provide you with all the info you need to make a smart purchase. To further enhance the sales experience, our dealership is designed in a fashion that's conducive to the shopping process. A newly renovated showroom puts popular Nissans on display, using a clutter-free and modern layout that truly highlights individual models, so you can really get to know each of our vehicles. There's also a children's play area, so you can keep your kids busy but in close proximity while viewing cars in the showroom. For service and collision customers, our facility includes high-tech repair equipment and ASE-Certified Nissan mechanics. At any given time, we have up to six Master Technicians and 20 additional manufacturer-taught technicians at the helm. Additionally, Trophy's service center and independent body shop cover sizeable areas, meaning that our skilled mechanics can work on many vehicles at once. Along with our work at the dealership, we also go to work for our community, helping to fight hunger and poverty in Mesquite and the Dallas area by supporting Share the Blessings, a venerable organization that disperses funds to charities like the North Texas Food Bank, North Texas Habitat for Humanity and other nonprofits. Along with this, we're known for our fun truck giveaways and New Owners Dinners, where Trophy's new car buyers get delicious free meals and handy information about their vehicles. If you're in the market for a new or new-to-you car, or if you're looking for a mechanic you can trust, visit Trophy-Trophy-Trophy Nissan in Dallas County, a business where people and community come first! Read more @ TrophyNissan.com.
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5031 N Galloway Ave

Mesquite, TX

75150

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Showing 2,516 reviews

February 21, 2025

Don’t own up to the warranty bad service n overall Nissans are the worst cars to buy More

by noemail_7566820
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Idk
Feb 24, 2025 -

Trophy Nissan responded

We’re sorry to hear about your negative experience, and we truly regret that you feel this way. We take your concerns seriously and would appreciate the opportunity to address them. Please reach out to our Service Director, Kevin Shutter, at 855-971-9379 so we can work toward a resolution. We value your feedback and hope to make things right for you.

February 21, 2025

The dealership was diligent about getting the repairs done, however several aspects did not appear to be handled correctly. The vehicle failed 38 days after having it in for approximately $2,000 worth of More

by ELLEN.HAIRSTON
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Employees Worked With
Caesar (don’t remember last name)
Feb 24, 2025 -

Trophy Nissan responded

We’re truly sorry to hear about the difficulties you experienced with your vehicle and the inconvenience it caused. We understand how frustrating it must have been, especially after having the repairs done. We appreciate your feedback on the communication and efforts of your service advisor, but we want to ensure your concerns are fully addressed. Please reach out to our Service Director, Kevin Shutter, at 855-971-9379 so we can work together to resolve this matter. We value your business and want to make things right.

February 20, 2025

It was a great experience and they made it very easy for me to get me the help I needed. More

by JoselynS
Service Price Transparency
Workmanship
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Recommend Dealer
Yes
Employees Worked With
Antez
Feb 21, 2025 -

Trophy Nissan responded

Thank you for your feedback! We're so glad to hear that your experience was great and that we made it easy for you to get the help you needed. We appreciate your business and are always here if you need anything else!

February 20, 2025

They provide a terrible service. A few months ago, I took them to get an oil change, they also had to replace the air filter. I told them they forgot to do it and they still complain More

by MARICEL.JIMENEZ
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Cesar Chamorro CCHAMORRO@VTAIG.COM
Feb 24, 2025 -

Trophy Nissan responded

We're very sorry to hear about your repeated frustration with our service. It is unacceptable that your requests were not properly addressed and that you experienced the same issue more than once. We value your time and trust, and we want to make things right. Please reach out to our Service Director, Kevin Shutter, at 855-971-9379 so we can discuss your experience in more detail and work toward a resolution. We appreciate your feedback and the opportunity to improve.

February 19, 2025

I’ve been coming to Trophy Nissan for 24 years. Everytime I arrive it’s like being welcomed home. Trophy Nissan will have my business indefinitely. More

by ZBAND15
Service Price Transparency
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Service Time
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Recommend Dealer
Yes
Employees Worked With
Pansy freeman
Feb 20, 2025 -

Trophy Nissan responded

Thank you for your incredible loyalty over the past 24 years! We're honored to have earned your trust and are so glad to hear that each visit feels like coming home. We look forward to continuing to serve you and appreciate your ongoing support!

February 19, 2025

Great service, great customer service, they have good mechanics, the employees are wonderful & very helpful More

by KIMBERLY_CLAY198448
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marvin & Ceaser
Feb 20, 2025 -

Trophy Nissan responded

Thank you for your kind words! We’re thrilled to hear you had a positive experience with our service and team. Our staff works hard to provide the best care, and we appreciate you recognizing their efforts. We look forward to serving you again in the future!

February 19, 2025

Great experience! Wait time a bit long but everyone was nice and things got done More

by HAMMERONE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I don’t remember
Feb 20, 2025 -

Trophy Nissan responded

Thank you for sharing your feedback! We’re glad to hear that you had a great experience overall and that our team was nice and helpful. We apologize for the wait time and will work on improving that for future visits. We appreciate your patience and look forward to serving you again!

February 19, 2025

Muy buen servicio y muy amable Marvin Guerrero me ayudó con el servicio que necesitaba mi carro More

by PUGA_VERO1318
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marvin Guerrero
Feb 20, 2025 -

Trophy Nissan responded

¡Gracias por tu comentario! Nos alegra mucho saber que Marvin Guerrero te brindó un excelente y amigable servicio. Apreciamos sinceramente tu confianza en nosotros y esperamos poder ayudarte con cualquier necesidad futura.

February 19, 2025

Servicers were attentive, efficient and had excellent customer service. The work done was excellent as well. More

by SANG19
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
N/A
Feb 20, 2025 -

Trophy Nissan responded

Thank you for your wonderful feedback! We're so glad to hear that our team provided attentive, efficient service and that you were pleased with the work done. We truly appreciate your support and look forward to serving you again!

February 19, 2025

The Service department is slow. You wait several minutes when you arrive. They don’t go over your recommended services each visit. It’s hit or miss. I’ve had better experiences with More

by michael.e.henryii
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Don’t think he gave his name
Feb 20, 2025 -

Trophy Nissan responded

Thank you for sharing your feedback. We apologize for the slow service and the lack of communication about your recommended services. We understand how important it is to feel informed and confident about the services performed on your vehicle. Please reach out to our Service Director, Kevin Shutter, at 855-971-9379 so we can address your concerns and ensure a better experience moving forward. We value your feedback and hope to improve your future visits.

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