Trophy Nissan

I should have listened to my inner voice on this one. I saw a 2006 Nissan Pathfinder listed on their website and sent an email inquiry. Maria promptly contacted me, and although she said she was not tryin saw a 2006 Nissan Pathfinder listed on their website and sent an email inquiry. Maria promptly contacted me, and although she said she was not trying to rush me, made it quite clear that they were a high volume dealership and cars sold quickly. I told her if she could provide me with a carfax and meet my price requirement, I would make the time to get there. She gave me the name of Charles Traylor in case she was not available. I should tell you that Mr. Traylor, emailed me, left a voicemail, and texted me to make sure I was coming in (seriously, a misspelled text). I explained to her that my time was limited and I was concerned with driving from Frisco to Mesquite for nothing. She assured me she and her managers would do everything in their power to respect my time, work with my budget needs, and she even offered to waive teh $2100 certification fee. (Ask other Nissan dealerships, most of them will waive it or charge next to nothing..$2100 is a ripoff). On Friday evening I had an instant chat with Maria to make sure the car was still there. Again, I was assured it was still there, and to get to the dealership as soon as possible. I got to the dealership and was met by a salesman and a trainee, who were quite nice, they explained that Maria worked in the business office and did not sell cars.. They ushered me into a tiny cubicle (there were tons of cubicles). I showed them which car I was looking at, and our salesman left to go check on it. Naturally, some time later, he returned to say the car had sold late the previous night (they close at 10pm. It was then explained there were only 2 cars that had anything remotely close to the car which I had come to see. One was just an awful car, the other not so bad but with more miles. After my husband and I declined yet another person came out to try to "help" us. It is now Monday afternoon, and the vehicle that was supposedly sold is still listed on their website, at a slightly higher price (as well as another car I had asked about that was supposedly not there anymore). Everyone was polite and nice, but I lost nearly 2 hours there from our salesman supposedly running around looking for cars. This, of course after I stressed the importance of time. Trust me when I say they will hit you with a bunch of random fees, and not to trust the website prices. This dealership is a turn and burn, bait and switch operation. Their BBB rating is F, which I should have checked ahead of time. Save yourself the stress. I went to Courtesy Nissan right after and found just what I was looking for. ETA: As of May 3, the SUV that had supposedly sold was STILL listed on their website. More

DO NOT GO HERE!!! FALSE ADVERTISEMENT!!! FALSE PRICES!!! AND THEY WILL DECIDE WHAT VEHICLE THEY WANT YOU TO BUY!! THEY DON'T TAKE NO FOR AN ANSWER!! We found a 2007 Nissan Murano we liked on their website. AND THEY WILL DECIDE WHAT VEHICLE THEY WANT YOU TO BUY!! THEY DON'T TAKE NO FOR AN ANSWER!! We found a 2007 Nissan Murano we liked on their website. It had the right miles (35,578) and the right price ($16,986). My husband call and talked to the receptionist on Monday, April 5, 2010 to get more information and to set up a time to test drive it later on the week. We didn't get any information from her and she said she would have a salesman contact us to set an appointment. Well, the salesman didn't call till Wednesday, April 7 just to write down all the information we gave to the receptionist and he said he would call back that afternoon to set up a time for us to test drive the car. Well, that never happened. I checked their website several times throughout each day to make sure the car was there before we drove the 3 hours there. My husband even called before we left to make sure they had the car. They said they did, so we headed up there Friday April 9. Once we got there, we saw that they didn't have all these pre-owned Nissan Muranos that they advertise on their website (their website shows 43). A salesman immediately took us inside to get our information and start a deal before we even saw any vehicle. We told him we wanted to look first before anything because we were going to be paying in cash plus the trade in value of our 2002 Nissan Altima. We never told him how much cash we were willing to pay. Then he walks out and goes and talks a manager. A hour later, the salesman runs outside to bring a car to the front for us to look at. He takes my husband immediately to the back seat first instead of letting him looking at the mileage. So I looked. It was a 2004 Nissan Murano with 90,000 miles on it. We immediately said NO THATS NOT WHAT WE WANT, IT HAS WAY TOO MANY MILES. But his manager decided that it was what he thought we should buy and that's why he brought it around. We never talked to this manager at all. So the salesman went back inside to let the manager know that we didn't want that Murano. While he was doing that, we went and looked at their other pre-owned Muranos. They only had 2 (their website showed 43). Both were 2009 with less than 30,000 miles. The salesman came back out and tried to talk us into buying one of them. We said only if they increase the price of our trade in and drop the price of the Murano down. Well, he didn't like that. So we went on a "tour" of the dealership looking for other Muranos. When we didn't find any other Muranos, the salesman tried to get us to buy a different vehicle. We said NO, WE WANT A NISSAN MURANO. He takes us back inside to see if they had any other Muranos plus try to talk us into buying a different vehicle. We kept said NO but he didn't like that response to his offers. So he went and got that manger. The manager treated us like we were dumb. We found out at that point the 2007 Nissan Murano we saw on their website had been sold early that week. We asked why did they not remove it from their website. They said they didn't have the resources or time to update their website. They didn't know this but my husband used to be a salesman for a car dealership back home. So when my husband started talking with the manager, my husband pointed out everything including their false advertisement. The manager said it wasn't false advertisement. But it was. They didn't have the 43 pre-owned Nissan Muranos and the price online is about $5,000 lower than what it actually is. They can say it because of certification but it doesn't cost that much. At that point the manager started getting really rude with us. He started offering us other vehicles. We said NO. Then he offers us a truck. Again we said NO because we're trying to start a family and thinking about our future needs in a vehicle. After that NO he started insulting us and called us names. At that point, knowing we were going to agree on anything, we got up said we'll take our money else where the people aren't rude and walked out with the salesman and manager following us all the way to our car with the manager harassing and insulting us the whole way. My husband tried as much as possible to keep his cool. I went straight to our car and started it up while he had some last words with the manager. About 45 minutes later, one of the managers from dealership called us to make an appointment for the following day, Saturday, April 10. My husband told him he had already been there today, will not ever return, he was pissed off with a manger insulting us and that they were the worse dealership he's ever dealt with and hung up. We will never go there again!!! More

If you want the most HIDEOUS experience possible buying a car, then Trphy Nissan is for you! Right out of the 1970's, unbelievable. We drove from Euless with an internet print out of a car in stock to buy a car, then Trphy Nissan is for you! Right out of the 1970's, unbelievable. We drove from Euless with an internet print out of a car in stock to buy a car. We were told it was in stock, we called 2 minutes before we landed at the dealer. We were rushed in to an office by a young guy who seemed very nice and we sat down. We asked to see the car. He proceeded to take our information ( name, address, number etc) O.K. no problem. We just turned in a lease car and we are preapproved with our credit union. Great credit, money down, solid citizens. He asked to fill out a credit app and get pre-approved. DO NOT DO THIS, every credit inquiry on your bureau lowers your credit score and it looks bad when you are ready to buy ( why has he gone to so many dealers?) He asked us what payment we wanted, how much money down, were we ready to buy today. We asked him, Can we see the car? He did not listen to anything we said, just continued with his spiel. I think they are programmed to follow a set script. We refused to answer anymore questions until we saw the car. He got the manager who started questions about, what payment do we want? We asked CAN WE SEE THE CAR? He said we should do the credit because "we don't want to waste your time or ours" 3 things for aspiring car salesman. If a customer drives 30 miles with a printout from the internet, they are buyers. If a customer has turned in a lease car, they probably have decent credit. If a customer says that he is preapproved from their credit union, they are probably buyers. We asked the sales manager, can we see the car. He didn't listen to us and continued talking in car salesman lingo. We got up and left with 5 or 6 following us. WE NEVER SAW THE CAR OR WERE OFFERED TO SEE ANY CARS. Don't waste their time or yours. Do not go to this dealer. More

A bait and switch I think is the term...you make an appt. to see a car & it sold a few minutes before you arrived. Then they come up with an older version of what they had advertised and hassle you to buy it to see a car & it sold a few minutes before you arrived. Then they come up with an older version of what they had advertised and hassle you to buy it. Other people on the lot were saying the same thing! More

I have relied on dealership service for many years but nothing compares to Trophy Nissan. I had such a pleasant experience that I wanted to tell everyone. Cory took the time to explain my mileage interval nothing compares to Trophy Nissan. I had such a pleasant experience that I wanted to tell everyone. Cory took the time to explain my mileage intervals and what was the most important to keep up with regarding maintenance. I had absolutely no pressure to buy anything just the desire to explain what was needed and time to decide on my own. I came in for a simple oil change and was explained the needed extras at that time. I left without any additional maintenance but set an tenative appointment to return in 2 months. I recieved a call to confirm and decided to bring it in. I was told the exact same thing as the first time and had no pressure once again. Thanks again Trophy Nissan and Cory Harrelson, I will be back. More

Reading the reviews listed below makes it hard to believe I am commenting on the same dealership, but nonetheless it is true. Even though I bought my car at blue book value 2 years ago, my wife and I went to I am commenting on the same dealership, but nonetheless it is true. Even though I bought my car at blue book value 2 years ago, my wife and I went to Trophy Nissan with a trade in that had a lot of overhead (to the tune of about $5K). Because of this, I was very nervous about getting a good deal on a trade in. I was also leery of condescending salesman. From the time we arrived, the staff was polite and treated with respect. Specifically, J.W. Regan was helpful in taking us for a test drive, making sure we were very comfortable. We were privileged to negotiate with Brent Wiggins. Brent did a great job of getting us into a car that fit our situation and finances. We did not feel any pressure to make a "deal" work for us. Candice Yarbarough did a great job in helping us with our final paperwork and financing as well. We drove away in a vehicle that had only 14 miles on it, our overhead financed on top of the sale price, and an extensive 7 year/100K mile warranty, and financed it all. Again, I am not sure of why there is such a disparity between my experience and the others, but they must have made some major changes in service at the dealership. I cannot vouch for the entire staff, but if you ask for Brent Wiggins and J.W., Regan, I know you will be pleased with their service More

I have a 2009 nissan altima and am due for my 30,000 mile service. After talking ti a service advisor named Pansy Freeman she set me up with a date to drop off my vehicle to get serviced xxx soon as possible service. After talking ti a service advisor named Pansy Freeman she set me up with a date to drop off my vehicle to get serviced xxx soon as possible.I had my wife pick me up from Trophy Nissan and only 2 hours later jot a call that my vehicle was completed. Trophy Nissan really did an astounding job with my vehicle and completed it right the first time. Thanks a lot trophy nissan. --holcomb More

I was having an awful noise in my Altima that is a few yrs old. I was so upset thinking that I had to pay an arm and a leg for service on it. I had taken it other places and they could find anything wrong yrs old. I was so upset thinking that I had to pay an arm and a leg for service on it. I had taken it other places and they could find anything wrong with my car. After taking it to Trophy, they concluded that it was my transmission. And to top things off, they actually informed me that this repair was covered by my warranty. That was a weight lifted off my shoulders. When i went to pickup my car, the person that worked on my car, Tim Osborne, took the time to go out and drive with me and everything ran smooth. I can definetely say that they stand behind their products and services. More

I have recently visited Trophy Nissan's service dept. I have a 2007 Titan and have been to other independent shops for a rattle that has been pain to get fixed. Many places have told me that there are no r have a 2007 Titan and have been to other independent shops for a rattle that has been pain to get fixed. Many places have told me that there are no rattle sounds coming from my vehicle but I know its there. After speaking with my service advisor and have a technician take the time to ride with me they confirmed my suspicions that there is in fact a rattle. Tim Osborne was nice enough to explain what was most like the cause and had an idea as to where it was coming from before even taking my vehicle into the shop. I figured my truck would be there all day to be repaired and before 30 minutes had pass I recieved a phone call stating that my vehicle had been repaired and was awaiting on delivery. Upon returning to the service dept. Tim took time out of his day to go on another test drive and confirm that the rattle I had come in for was corrected. I am SUPER satisified with my visit at Trophy Nissan and will be a customer for life now that they have shown me they can repair my vehicle correctly the first time and in a very fast manner. Will be refering all my friends to Trophy Nissan. EXCELLENT SERVICE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! More

my first visit to trophy nissan service department was great .i brought my titan truck for 15000 mile service and a rattling noise coming from the rear test drove vehicle with the technician emanuel nunez great .i brought my titan truck for 15000 mile service and a rattling noise coming from the rear test drove vehicle with the technician emanuel nunez he was very helpful he listen and answer all my questions and fixed the ratling noise coming from the rear of my truck the service was very fast and exellent More