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Tropical Ford

Orlando, FL

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rated
1,650 Reviews
Orlando-Based Family-Owned Ford Dealership Here to Support Your Dreams Put your faith in the dealership that puts you first. At Tropical Ford, we understand what it takes to help you achieve your goals. 2023 will mark 40 years in business, proving our longevity is driven by our desire to serve you. Our no pressure environment is a welcome breath of fresh air, helping you get the most out of your car buying experience. Our highly trained sales team works hard to ensure you enjoy a worry-free shopping experience. Whether you're a first-time shopper or one of our beloved return customers, you're always in great hands when choosing Tropical Ford in Orlando.
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9900 South Orange Blossom Trail

Orlando, FL

32837

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Showing 1,650 reviews

May 16, 2021

It would be wonderful if the center tv could be used to It would be wonderful if the center tv could be used to notify the customer when their car is ready. There is a problem with communication and hearin More

by MELSTER1951
Recommend Dealer
Yes
Employees Worked With
May 19, 2021 -

Tropical Ford responded

Thank you for taking the time to leave this feedback. We will discuss your recommendation with our management and service department. We work hard to make sure that our customers receive prompt and courteous service. If you would like to discuss this matter in greater detail, please reach out to Carlos Sheppard at (888) 215-2256.

May 15, 2021

I waited for 3 1/2 hours for an oil change and tire rotation. Then I was told I needed a front brake job. So I was there for another hour. I arrived at 7:30 am and left at noon. More

by SEMINOLE005
Recommend Dealer
No
Employees Worked With
May 15, 2021

Steve, Zoe and the finance manager were all very amazing. Even though we had trouble with the Mach E For over a month Steve was always very good about keeping me posted. He was very awesome at following up. More

by ROBERT@ALLANENTERPRISES.COM
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose Gutierrez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steve Lucius
May 17, 2021 -

Tropical Ford responded

Thank you so much, Robert! We're so happy to hear that our staff took such great care of you and we appreciate your continued loyalty to Ford!

May 12, 2021

Outstanding Service All the Way! A+My car needed Outstanding Service All the Way! A+ My car needed complex repairs Tropical completed them fast and accurate! My car now runs smooth and everythi More

by georoberts556
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Hector Mendez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bryan Langenderfer
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 13, 2021 -

Tropical Ford responded

Thank you so much! We're glad you trusted our service department with your vehicle and we can't wait to see you again in the future!

May 12, 2021

Super fast service! The staff were friendly and very helpful too. It was easy to make an appointment online through their website and they had a lot of availability. More

by KASEYTAYLOR933
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Hernan Fontana
May 13, 2021 -

Tropical Ford responded

We appreciate your great review, thank you! We're so happy to hear that you found the scheduling process quick and easy and we look forward to working with you again!

May 11, 2021

For the most part its always a good experience. The issue I have is that a part they needed for my car wasn't in stock and they couldn't give my an ETA and expected me to be without a car. A vehicle should b More

by jrivera524
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gerson Bueno
May 12, 2021 -

Tropical Ford responded

Thank you for taking the time to leave this feedback. While we work hard to keep our parts department fully stocked, there are times when we need to order parts to complete an order. Estimating shipping times has become difficult in the past year, given the current challenges facing shipping companies. While we appreciate the suggestion about loaner vehicles, providing such a service would be extremely difficult at this time. If you would like to discuss this matter in greater detail, please reach out to Carlos Sheppard at (888) 215-2256.

May 11, 2021

Excellent experience, friendly and fast service. They also have bilingual employees. We highly recommend them. We would definitely continue to visit Tropical Ford. AAA+++ Excelente experiencia, muy amabl More

by bperez
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Santiago Hernandez
May 12, 2021 -

Tropical Ford responded

Thank you for the wonderful review! We're so happy to hear that everything was taken care of for you and we can't wait to work with you again in the future!

May 09, 2021

Great service, made me feel comfortable and confident in a decision to purchase a truck. Very friendly and respectful. Would definitely return to Tropical Ford More

by REECEKRUGGEL
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose Galvan
May 11, 2021 -

Tropical Ford responded

Thank you so much for the fantastic review, we really appreciate it! We hope you still love your new truck and we look forward to doing business with you again when the time comes!

May 08, 2021

Great service. Fully explained what i needed. Santiago is a great asset to your service department. Everything was done in a timely manner. Will continue to return for my truck service needs More

by DIAZFRANK79
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Santiago Hernandez
May 11, 2021 -

Tropical Ford responded

Thank you so much for the great review! We're thrilled to hear that Santiago and our service department got everything squared away for you and we can't wait to work with you again in the future!

May 05, 2021

Everyone was excellent and it was a smooth transaction. It was a Sunday and the finance manager was in unplanned. I was very grateful for everyone involved. More

by DWILLIAMS6890
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose Gutierrez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Torres
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 07, 2021 -

Tropical Ford responded

Thank you so much for your kind review! We're glad to hear you enjoyed your shopping experience with our friendly staff, and we look forward to seeing you again for all your future automotive needs!

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