Tropical Ford

Great service but online system needs work Juan in service took care of my car and even got it fixed under warranty for recall part that went bad. I know techs hate warranty service so I added Juan in service took care of my car and even got it fixed under warranty for recall part that went bad. I know techs hate warranty service so I added an alignment in and offered to have them do a LOF early but, Juan said it was too early. He could have done an up-sell, but didn't. One complaint and I hope it makes work easier for your employees and customers, if your online appointment system does not work and everyone I talked to says it doesn't, please fix it. This is the 2nd time my appointment made online, 2 days in advance, never made it to the service department. The only people who get notified about service appointments are the sales people, who want to by my car. Fortunately, your staff figured it out & got my car fixed in a couple hours, all very nice and professional from the sales guy, to Juan in service and the tech who worked on my car, the woman who cashed me out, even the guy who brought my car out. More

Express Service Exceptional I come by the Express Service Center at different times of the day and different days of the week with either one of my two Ford vehicles, my Edge or I come by the Express Service Center at different times of the day and different days of the week with either one of my two Ford vehicles, my Edge or my RV build on an Econoline 450 body. Carlos has always helped me when he’s there or his coworkers when he’s not and everybody shows the professionalism and courtesy of an efficient team! More

Dominic was awesome I dropped off the vehicle and Dominic was very courteous and professional, within a couple of hours he had the vehicle repaired and ready to go . I dropped off the vehicle and Dominic was very courteous and professional, within a couple of hours he had the vehicle repaired and ready to go . More

Excellent service It’s always great to go to tropical Ford very excellent service all the time. I Thank you very much for hiring a great employee as Hector is!! I’m loo It’s always great to go to tropical Ford very excellent service all the time. I Thank you very much for hiring a great employee as Hector is!! I’m looking forward to working with him ! More

Fast convenient Service. Fast and convenient Service Friendly and knowledgeable Staff at every level. Clean and comfortable waiting area and restrooms. Conveniently located on Fast and convenient Service Friendly and knowledgeable Staff at every level. Clean and comfortable waiting area and restrooms. Conveniently located on OBT, with access also available from a side road. More

Dominic was very professional extremely helpful and I apprec Very professional and courteous also explain to me in layman's terms what the situation was with my vehicle exceptional service! I will recommend this Very professional and courteous also explain to me in layman's terms what the situation was with my vehicle exceptional service! I will recommend this dealership two friends and co-workers! More

Great Service Once again great service by Tropical Ford extremely satisfied with the customer service and work done to my vehicle. I would recommend Tropical Ford t Once again great service by Tropical Ford extremely satisfied with the customer service and work done to my vehicle. I would recommend Tropical Ford to perform repairs on your vehicle. More

Air Bag replacement Service advisers are courteous and professional. Work is completed in a timely manner. We will only use Carlos when we have a need for service. Service advisers are courteous and professional. Work is completed in a timely manner. We will only use Carlos when we have a need for service. More