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Tropical Ford

Orlando, FL

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1,650 Reviews
Orlando-Based Family-Owned Ford Dealership Here to Support Your Dreams Put your faith in the dealership that puts you first. At Tropical Ford, we understand what it takes to help you achieve your goals. 2023 will mark 40 years in business, proving our longevity is driven by our desire to serve you. Our no pressure environment is a welcome breath of fresh air, helping you get the most out of your car buying experience. Our highly trained sales team works hard to ensure you enjoy a worry-free shopping experience. Whether you're a first-time shopper or one of our beloved return customers, you're always in great hands when choosing Tropical Ford in Orlando.
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9900 South Orange Blossom Trail

Orlando, FL

32837

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Showing 1,650 reviews

January 04, 2019

Excellent service Customer service and attention were excellent. Service was fast, good price, thank you.. Customer service and attention were excellent. Service was fa More

by RALELADI
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Carlos Sheppard
Jan 08, 2019 -

Tropical Ford responded

Quick and quality is our specialty! We're glad you were pleased with your experience. Let us know if there is anything else we can do for you. Thank you for reviewing!

January 04, 2019

Amazing service Excellent service, very kind sales people. Never felt pressured to buy or make a decision. If you are looking for a Ford, Tropical Ford is a great pla More

by Thebloodstorm
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jack Grace
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jose Gutierrez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 08, 2019 -

Tropical Ford responded

We're glad to hear you had a great experience with our sales team! We always try to make our customers feel comfortable and appreciated. Thank you for the recommendation!

January 03, 2019

Can't trust them My F350 Ford truck was towed in because it would not start. Juan from the service department called me and said it was the low pressure fuel pump and More

by pszott
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Juan Santiago, Gaylon Stewart
Jan 09, 2019 -

Tropical Ford responded

In review of the 2008 F350 Super Duty: According to Carfax, there were 2 previous owners before the current owner took possession of the vehicle in August of 2013. The mileage at that time was 68,402 miles. Carfax documents show that the current owner took the vehicle to Valvoline and Pep Boys for his minor maintenance needs. He did visit a Ford dealer in January of 2014 at 80,414 miles. The vehicle, when brought to Tropical Ford for the very 1st time, had 144,834 miles on it with no past history of how it was taken care of other than simple maintenance. As phone calls were made and information was exchanged, the owner was asked if he wanted us to go forward on the repair of the low-pressure fuel pump which supplies the high-pressure fuel system. It was explained that this was needed to start with, in order to assess if this was the only problem with the vehicle. As the technician discussed with the owner over the phone, we then discovered that the high-pressure pump was not putting out fuel. While trying to identify that problem, it was discovered that the cooling system was under pressure, indicating that combustion from the engine was somehow entering the cooling system. We then conducted a relative compression test which identified cylinder number 8 as compromised. Cylinder 8 was showing an 8% compression loss which by Ford Motor Company standards indicates that there are serious issues because 3% is the max allowable. As with any other customer, we give an estimate of the cost associated with the best recommendation that we see is reasonable, but yet carries the best warranty for the customer. At this time, that was a full engine replacement which carries a 2-year unlimited mile warranty. It was the customer’s choice to proceed further and he decided not to. We are still willing to work with the owner to get the truck repaired. If the owner believes the truck is not worth fixing, we can refer them to our sales department to see if we have a truck that may fit their needs.

January 02, 2019

Great Service and friendly Always a pleasure to do business with Tropical Ford, all my servicing needs are handled and I could not be more pleased. I will continue to return More

by runksy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gaylon Stewart
Jan 03, 2019 -

Tropical Ford responded

And it's always a pleasure to work with you as well. We look forward to seeing you back again next time!

January 02, 2019

Wait longer that they told me The service desk told me the waiting time and the service took longer and the service wasn’t completed even though I paid for everything. More

by HECTORAGDEL
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Hernan Fontana, Russell Brooks
January 01, 2019

Bad.people work there.rip off con artist. Fiance manager rip me off 4000.00..dollars..my hard working money..him and the salesman split the money up..next day my salesman took off and quit..th More

by singhyogashwar
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Jonathan Mella
January 01, 2019

Professional Staff escorted me the most professional experience of a vehicular purchase. Sales representative Johnathan will get my repeat business. Also all my More

by FREDDIESTUDDARD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Junior in collision , Jonathan Mella, Jonathan Gonzalez, Bob Franklin
Jan 03, 2019 -

Tropical Ford responded

Thank you for the perfect review, Freddie! Johnathan looks forward to helping you anytime in the future. We hope you have an amazing day!

January 01, 2019

Great Service! Wonderful and timely service!! Thanks Tropical Ford!! Elsie was very responsive and had the part ordered and installed in no time at all! I would reco More

by BCARRINGTON32825
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jan 03, 2019 -

Tropical Ford responded

Thank you for the 5-star review! Our service department greatly appreciates the positive feedback and recommendation. We look forward to serving you again!

January 01, 2019

Very good experience I felt very comfortable with my sales person,Vatilie, He was very knowledgeable about cars and answered my questions. I never felt pressured Once I More

by DORIS3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose Gutierrez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Vitalie Munteanu
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 03, 2019 -

Tropical Ford responded

Thank you for the stellar review, Doris! Vatilie is glad to provide you with a comfortable and knowledgeable experience. Enjoy your new Ford Edge!

January 01, 2019

Awesome Always easy and friendly. Their service is fast and efficient. I have purchased many cars and will continue to be loyal to Tropical Ford. Thank yo More

by BRW34
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jack Grace
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jose Gutierrez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Vitalie Munteanu
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 03, 2019 -

Tropical Ford responded

Thank you for the 5-star review! We are glad you enjoyed your experience with our service department. We look forward to helping you again! Have a great day!

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