Tropical Ford

Recall Very good customer service .was very helpful when I asked about getting transportation to wait for the vehicle. Gave me all information is asked for. Very good customer service .was very helpful when I asked about getting transportation to wait for the vehicle. Gave me all information is asked for. More

VERY NICE TREATMENT! I received a very nice, friendly and professional treatment from everyone, specially from your salesman, Vitalie Munteanu and your Finance Manager, J I received a very nice, friendly and professional treatment from everyone, specially from your salesman, Vitalie Munteanu and your Finance Manager, Jonathan Mella. I did not have any intention to change/trade my black Ford Fiesta 2016 yesterday but I finished going out with a beautiful and brilliant brand new green Ford Fiesta 2018....UNBELIEVABLE!!!! YOU DID A GREAT JOB TROPICAL FORD TEAM!!! Thank you so much, Nirva Fragachan More

Battery replacement. Hector always has a welcoming attitude regardless if he is helping you or someone else. This time I was lucky enough to work with him. He was honest Hector always has a welcoming attitude regardless if he is helping you or someone else. This time I was lucky enough to work with him. He was honest about what July issues were. And most importantly to me, he recognized my loyalty to Tropical. He explained all that needed to be done to correct my issue. He checked in with me throughout my stay while the work was being done. It was a great experience! More

Great service experience Professional and customized to your personal need. Short wait for service. Very courteous customer service. All of my questions and needs were taken Professional and customized to your personal need. Short wait for service. Very courteous customer service. All of my questions and needs were taken care of. More

Great Service Carlos is very efficient, in a friendly manner. Able to handle all our issues and concern and service our vehicles quickly. Great Customer Servic Carlos is very efficient, in a friendly manner. Able to handle all our issues and concern and service our vehicles quickly. Great Customer Service... IMA More

Great service Dominic was quick and friendly. Very easy to work with and I would definitely use them again. My car was in and out the same day. Thank you! Dominic was quick and friendly. Very easy to work with and I would definitely use them again. My car was in and out the same day. Thank you! More

Recall on Shifter Cable Ford Fusion 2015 I’m currently in the middle of relocating from Texas to Florida due to medical issues with my mom stroke related. On September 28, 2018 around 3pm my I’m currently in the middle of relocating from Texas to Florida due to medical issues with my mom stroke related. On September 28, 2018 around 3pm my gears on my vehicle were no longer shifting so I immediately called Ford. I was then transferred to a towing company who sent out a tow truck that came about an hour later. Due to my position from being parked at the mall said tow truck was unable to pull my vehicle out because it would not shift to Neutral so unfortunately I had to wait on another tow truck. That guy was awesome and figured out a way to pop my hood and manually shift the gears. I noticed it was around 5 so I immediately called the dealership and was told that the service techs are all booked up and will be going home for the evening soon. I then requested a manager with whom the receptionist made a lot more difficult than it needed to be to speak with. Nonetheless, I was able to finally reach the service manager Gaylon Stuart who was able to inform me that he will try to make sure I can get into a vehicle even though Hertz was closing at 6pm. I ended up arriving at 5:56 pm and Elsie Martinez along with a few service Techs seen me rushing to th Hertz and called me over and informed me they would simply fix my vehicle right then and there. I asked the manager Gaylon if it’d be fine for me to go ahead and get an oil change done because I was well behind and he told everyone to take good care of me. I was the last customer and everyone was friendly and okay with staying a little late. Service on my vehicle didn’t end until a little after 7 and the sales advisor, clerk guy in the waiting room, cashier, and mechanic were super positive and made my experience BEYOND excellent. My car drives so much smoother now and no more transmission slips. All fluids returned back to normal levels as well; as a courtesy I presume. I will definitely be recommending this dealership to friends and family. Thank you for dealing with my attitude from being upset over the phone Gaylon and I am grateful for the excellent service. I hope to see you all again on my next oil change. Extra shoutout to Elsie and the cashier for making me laugh. More