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Truck City Ford

Buda, TX

4.9
2,836 Reviews
We are conveniently located at 15301 Interstate Highway 35, Buda, TX 78610, just outside of Austin. If you're coming from Austin, take Interstate 35 South and then Exit 220. Turn left at the overpass, and then head north on Frontage for about a block, and we'll be waiting for you on your right! If you're visiting from San Marcos or New Braunfels, take Interstate 35 North and then Exit 220. After the traffic light, keep going straight on Frontage road until you see us on the right. For those around Bastrop, get onto TX-21 W to Niederwald. From there, continue on FM2001. Turn right on S IH 35 Frontage Road and we'll be to your right!
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15301 I-35

Buda, TX

78610

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Showing 2,836 reviews

October 01, 2022

There was little to No customer service or care upon my entry to the Service Center w/a recall question. More

by TAMARAWWAH
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Travis Guerrero srvc advisor
Oct 04, 2022 -

Truck City Ford responded

“We definitely want to help you with your recall questions to your complete satisfaction. We apologize the rep you spoke with did not address your concerns adequately and would like the opportunity to correct this. Please call me directly at your earliest convenience and I will be happy to help you. 512-312-0104. Thank you for your feedback, Mike Rodgers, Service Director, Truck City Ford.” Mike Rodgers Service Director Leif Johnson Truck City Ford Office Direct (512) 312-0104 Service Fax (512) 312-0900 mrodgers@truckcityford.com

September 30, 2022

Timely and friendly service. Mario didn’t try to talk me into something I didn’t need. More

by JIM.SHADOW1S
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mario Fuentes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 04, 2022 -

Truck City Ford responded

Jim, thanks for the positive feedback and your time to write us a review. Your business is important to us, and we appreciate the five star rating.

September 29, 2022

Andy made my buying experience super easy and straight forward with me and answered my phone calls after hours. Great experience More

by SEDREK.NEVELS
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andres Martinez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Charles Moradi, Freddie Brown
Sep 30, 2022 -

Truck City Ford responded

Sedrek, it sounds like Andy knocked it out of the park on your Build/Purchase recently. He has the top knowledge, great manner, and will always go above and beyond to get the right deal. We appreciate your loyalty, and taking time to write us a review. Thanks for the rating.

September 29, 2022

Very professional service and competent techs. I was happy they helped locate a tow truck for us. More

by MIDPEARCY
Recommend Dealer
Yes
Employees Worked With
Mike Rodgers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Scott Jordan
Sep 30, 2022 -

Truck City Ford responded

MIDPEARACY, we appreciate your review for service at our Truck City location. The techs and advisors truly work hard to make sure we are taking care of the customer the first time. We are glad to have been of service, and we are always here for any needs you may have.

September 28, 2022

Our company bought a vehicle from Truck City. Mr. Raul Sanchez was terrific to work with. Extremely knowledgeable about the vehicle I was interested in purchasing. Mr Sanchez was very profession More

by D Mitchell
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zach Khan
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeremy Harper, Raul Sanchez
September 28, 2022

The best men I have ever dealt with and I have bought dozens and dozens of cars and truck in my life!!! More

by JOHN@TAYLORJT.COM
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Robinson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Salinas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andy McCreadie
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeremy Harper, Eddie Haddad, Charles Moradi, Charity Furlow, Freddie Brown
Sep 30, 2022 -

Truck City Ford responded

John, thanks for the great review. It is very rewarding to hear such positivity from a loyal customer, and we appreciate your buisness. Thanks for the five star rating.

September 28, 2022

Excellent and professional service. Good communication from service advisor. Vehicle was ready when promised. Took care of recall with no problem. More

by VRTAYLOR01
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mario Fuentes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shuttle driver was relaxed and careful driver.
September 28, 2022

I give the service department 5 stars because they fixed the problem and it only took a few hours. I have to say that I am concerned about the fact that I made an appointment for the PCM REPROGRAM DUE TO E More

by S.ANDERSON620
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mario Fuentes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 30, 2022 -

Truck City Ford responded

S. Anderson, what a great review for the service team at Truck City. I can understand your frustration about the delay for the PCM reprogram, and please accept our apology. Delays are often caused by varying factors, ie. tech shortage, equi[ment issues, etc. If you would like further explanation, I can reach out to their leadership for further information.

September 27, 2022

Vehicle was as advertised on line. I was able to complete most of the paperwork online before going to the dealer. Although nobody knew anything about the paperwork I completed online More

by James.stuart
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zach Khan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andres Martinez
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 27, 2022

Truck City Ford always treats us fairly and professionally. They keep you updated on the progress of your service which is very helpful. More

by GDWCPA1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Charles Trujillo
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