Truck City Ford

We purchased a 2009 F150 from Ross on Saturday and we were extremely pleased with the experience. Ross was professional, knowledgeable and very personable. Most of all he was NOT A SLIMY USED CAR GUY! H were extremely pleased with the experience. Ross was professional, knowledgeable and very personable. Most of all he was NOT A SLIMY USED CAR GUY! He didn't have exactly what we thought we wanted, so he took us in his office and we looked at the inventory at all the locations and he was very willing to have a vehicle brought to the Buda location for us to see. As it was a rainy day, I really didn't want to spend the afternoon going from one car lot to the other, so being able to see "true" inventory online was a huge time saver and relief! We decided on the truck and the paperwork process was a cinch! Ross had the truck detailed one last time for us, although it was super clean when we test drove it. The entire process was painless and actually quite enjoyable, thanks to Ross! We will refer our family and friends to Ross and know that they will be taken care of kindly and honestly. More

I had made inquiries over the internet to some local dealerships because we were looking to do a trade in on our F-150 Limited to a new F-150 platinum. I received several return e-mails and phone calls dealerships because we were looking to do a trade in on our F-150 Limited to a new F-150 platinum. I received several return e-mails and phone calls but the one from Eddie Haddad at Truck City Ford stood out. During our phone conversation he seemed genuinely interested in our needs and when we arrived at the dealership, we had his full attention from the minute we walked in the door. When we arrived, the truck we had come to look at was in front of the show room and was ready for a test drive. Although we thought we knew what we wanted, we drove three different trucks at his request. Ultimately, we drove away in a new F-250 that was a better fit for our towing needs. My husband and I are very happy with our choice and thankful that Eddie had the foresight to suggest we look at all the options. We were able to spend time going over all the technology and features of the truck, as well as financing options which resulted in having a good comfort level leaving with our new purchase, and a great financing rate and extended warranty. We were at the dealership from 11am to 6pm, which may seem like a long time to some people,but we were pleased that no one was rushing the process and that the staff was there to assist us the entire time. We plan to make this dealership our home for any future needs. More

Barry Temple was very helpful and very polite! He got us in and out in no time. We love our brand new Ford F-250. We will and already have recommended friends and family to Truck City Ford in Buda Texas. We in and out in no time. We love our brand new Ford F-250. We will and already have recommended friends and family to Truck City Ford in Buda Texas. We just wanted to say thanks to Barry Temple for taking the time and helping us out!Great job and great dealership!!! More

Ross was extremely friendly, helpful, and informative from start to finish. He was very knowledgeable about the vehicle, the history, and made the "car buying" process fast and efficient. It can be rea from start to finish. He was very knowledgeable about the vehicle, the history, and made the "car buying" process fast and efficient. It can be really stressful trying to find another vehicle in the event you experience a total-loss of your previous vehicle and Ross REALLY helped us get things to move along smoothly. Also, big thanks to Christian as well having the car delivered in from their Austin location after we already made our venture out to Buda. These guys really aim to provide high quality customer service! More

I looked at trucks online on Friday night (9/21) and sent in a request to test drive a couple of them. I received a call from Shaun within probably 5 minutes of sending the email. On Saturday morning, with m in a request to test drive a couple of them. I received a call from Shaun within probably 5 minutes of sending the email. On Saturday morning, with my family in tow, Shaun was very patient as we test-drove the 3 trucks I was really interested in. He was pretty easy to work with and laid back in his sales approach, which was refreshing - not pushy, listened to what I was willing to deal with, etc. Overall, the experience was great. I had high expectations as I've bought a truck from them before back in 2010. The only drawback I would offer up is that after arriving back from my bank ready to sign and leave with my truck, I waited almost an hour (about 50 minutes) to sign my contract. They were doing a last minute wash and detail and final mechanic check, and then another salesperson had their customer walk in to the finance manager's office before they could pull around with my truck. Again, overall the experience was great. The only thing I would offer to improve on is once everything is agreed to in writing, don't make your customer wait around for an hour to sign on the dotted line to leave with their vehicle. More

They were patient and stayed way past closing time (on a monday night) so we could complete the paperwork. I would recommend them to anyone! monday night) so we could complete the paperwork. I would recommend them to anyone! More

This dealership is unlike any other, they actually give the customer the time of day and cared! They made buying my Ford Escape exciting! My sales man, Shaun Woodard, gave my only the upmost quality of cus the customer the time of day and cared! They made buying my Ford Escape exciting! My sales man, Shaun Woodard, gave my only the upmost quality of customer service. I was truly impressed. They didn't play "the game" like other dealerships; they were honest and genuine guys. I will definitely be sending business and referrals their way! More

Michael responded to my inquiry and invited me to visit the dealership. He was professional in his demeanor and produced a truck that met my specifications. He answered all my questions to my satisfactio the dealership. He was professional in his demeanor and produced a truck that met my specifications. He answered all my questions to my satisfaction and demonstrated how the integrated functions of the truck worked. It was a pleasure to deal with him. I can be contacted by telephone or e-mail for any additional information necessary. More

We found the car we wanted on line and I was apprehensive We found the car we wanted on line and I was apprehensive about the hour travel to test drive it but it was well worth the effort. The experience wa We found the car we wanted on line and I was apprehensive about the hour travel to test drive it but it was well worth the effort. The experience was a pleasure from beginning to end. West is a young man with a great deal of knowledge and sincerity. He has excellent follow through skills and I was pleased with my treatment by his supervisor and the finance department. West resolved a key issue with us with extreme professionalism. Customer service exceeded my expectations and I feel we received a good value. Everything was taken care of quickly and thoroughly! We bought another car about thirty days prior to this purchase and I can say the experiences were nothing alike. I will recommend this dealership and this dealer to everyone I know. More

I came in and bought my first car from west back in December, I am a young lady and have saved up a big chunk of money to go buy my first car. At first I was very sceptical about going into a big deale December, I am a young lady and have saved up a big chunk of money to go buy my first car. At first I was very sceptical about going into a big dealership because of my age and lack of experience for buying cars. West was very nice, he was extremely helpful in finding the right car that fit all of my needs and was able to get me a very amazing car at a exceptional price well under market value. I would recommend west to anyone who is Looking for a new or used car. He is very helpful and knowlageable about the products he sells and he will never steer you in the wrong direction. It's hard to find salesmen out there that is genuinely out there to help. From what I saw his number one goal is to build his career up and gain as much clients through helping people out. :) More