Truck City Ford
Buda, TX
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 8:00 PM
Saturday 8:30 AM - 8:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Great experience !!! what a great experience....!!! I have never felt like this in another dealership, the best staff definitely.....keep it up. We want to thank you again what a great experience....!!! I have never felt like this in another dealership, the best staff definitely.....keep it up. We want to thank you again for all your help. More
"Used side" treated like a separate business On Wednesday, after days of researching online, I called Truck City to see if a salesperson could get a couple vehicles from other lots down to their On Wednesday, after days of researching online, I called Truck City to see if a salesperson could get a couple vehicles from other lots down to their location to compare to one on their lot. I was pretty sure what I wanted but we didn't want to drive all the way across Austin several times to be sure. When the operator asked "new or used" I explained that I was looking at used but that I was also curious about the new Escapes due to the promotional pricing available. I spoke with John Lesly who told me he'd arrange for vehicles to be there and to meet with me on Thursday at 10am. He sent a follow up email to that effect and that, if for any reason he wouldn't be there, Brian Geary would be available to help me. We arrived at 10 on Thursday and the office staff were confused about what I was talking about because it was John AND Brian's days off. We were handed off to another sales person (Eddie Haddad) who walked with us to check to see if our requested vehicles were there but couldn't find them and said he would get the one we most wanted brought down. At this point, Eddie introduced us to Maria Garcia who would "be helping out." THREE HOURS LATER our vehicle was on property and we were able to test drive, Eddie was there at the beginning of our test drive and during the following 4.5 hours, we never saw him again. Things were totally dead out in the used sales building. One poor sales guy was practically spinning in his chair he was so bored. Someone really should have connected us with him. Maria kept running back and forth between new and used to check on us as we waited. She even washed our car herself because it hadn't already been done in all the time we waited. While we were waiting, there was a car out front exhibiting the impressive speaker power and blaring music loud enough to be loud in the building and the television was on the same show channel turned up loud enough to be heard over the car outside. The waiting room itself was like some kind of over-stimulation experiment with all the noise and the lack of communication during all that down time was excruciating. Maria was empathetic and helpful and genuinely caught in the middle of an awkward situation. Yoany was wonderful while we were signing the last of our paperwork. Then I received an automated email from John Lesly.... "It was a pleasure to meet you and help you get into your new vehicle" WE NEVER MET, John - You left us hanging and completely wrecked our day and made the day much more stressful than it should have been. I suspect that John is the one that earned our commission and this SHOULD NOT be the case. Maria Garcia is the one that should get paid, she did all the sales person work. Maria, again, we are truly grateful for your help! More
Caring, hospitable and sensitive to our desires. A pleasant fulfilling experience. Sales and administrative staff were knowledgeable and willing to answer and find answers to our questions. They en A pleasant fulfilling experience. Sales and administrative staff were knowledgeable and willing to answer and find answers to our questions. They enhanced a great product. More
2013 Mustang The initial conversation between Salesman Andy and I were thru e-mail to get an idea of what looking for and a deal with fair monthly payments. He The initial conversation between Salesman Andy and I were thru e-mail to get an idea of what looking for and a deal with fair monthly payments. He helped me greatly and I appreciate that. More
F150 Platinum purchase I recently purchased a Ford F-150 Platinum (2015) from Brian Geary at Truck City and it was by-far the "best vehicle purchase experience" I've ever go I recently purchased a Ford F-150 Platinum (2015) from Brian Geary at Truck City and it was by-far the "best vehicle purchase experience" I've ever gone through!! During my initial visit to Truck City, Brian spent a ton of time with me showing me all the bells and whistles of the F-150 Platinum truck. I then visited a few other dealerships that included the main Leif Johnson location and all the reps I worked with didn't have the breath and width of knowledge of the Platinum model and I even had to show the reps some of the features I learned from Brian Geary at Truck City. I knew immediately after those experiences that I was going to purchase from Brian Geary. If you want a truck and want to learn as much about a vehicle, go see Brian!! Even after the purchase, Brian showed me additional features and helped me set-up my iPhone wth the new truck and made sure I was satisfied with knowing how to use all the features of the F-150. Go see Brian Geary, one amazing rep!! More
Best Used Car dealer Experience - I've bought Dozens Truck City Ford truly cared. Joy and Travis took care of us as if they had personally known us. My financing was a challenge and they got me a better Truck City Ford truly cared. Joy and Travis took care of us as if they had personally known us. My financing was a challenge and they got me a better rate than my credit union! They responded quickly to calls and emails when I was shopping and actually talked to me about the truck over the phone and email - something almost no dealer will do anymore!! I shopped in Houston then drove to them in Buda. They honored their word and there were no games or hidden fees/agendas when I arrived. I had most of the deal and my financing set up before we got there and the trade as well. The vehicle is great and the deal is I received is great. I will go back again! Best of all, they are great people, Joy Travis, and the the rest of the Guys really worked hard for us! Thanks again!!!! More
Great experiance Heather Simpson was wonderful to work with. She had everything ready and looking great when I got there to take a look at the truck. She also kept me Heather Simpson was wonderful to work with. She had everything ready and looking great when I got there to take a look at the truck. She also kept me informed as things progressed to ensure the buying process was smooth. Other customers arrived before me and she ensured Paul would help me out. Paul had a positive attitude and was well informed on the specific model. All the way to the end of the transaction to include the individual I completed paperwork with. All were wonderful and great with my family. More
Excellent customer service! We received excellent customer service from Heather Simpson (Sales) and Yoany Quintero (Finance Mgr). Right when we pulled up we were greeted with a s We received excellent customer service from Heather Simpson (Sales) and Yoany Quintero (Finance Mgr). Right when we pulled up we were greeted with a smile by Heather and she answered all of our questions thoroughly. She was not pushy at all; she just told us our options. Yoany helped us with the finance part. He told us about GAP insurance. We declined it because we thought our insurance company offered it. Because he told me the reasons for the insurance; I called my insurance company & asked about it. It turns out it was not offered by my insurance company after all! We already had all our paperwork done but he said not to worry and he did it again adding the GAP insurance I now wanted. Heather and Yoany are both friendly and professional. I would recommend Truck City Ford in Buda, TX to my friends/family. More
Above and Beyond Service to the Customer Eddie Haddad, Frank Rodriguez, Jim, and the rest of the staff, went out of their way (even brought the signing documents to my home over the holidays) Eddie Haddad, Frank Rodriguez, Jim, and the rest of the staff, went out of their way (even brought the signing documents to my home over the holidays) to assist me with my new truck purchase, smooth out any issues, expedite the truck prep/installed options package and made me feel like family. My wife and I have been loyal Ford customers for years (Ranger, F150, Escape), and will continue to recommend this dealership to others. They also have an outstanding parts deptartment, and go the distance in finding part numbers and parts quickly. Eddie has come to my aid several times over the years, when I was dealing with service issues, helping expedite paperwork or getting one of my trucks out of the shop ahead of schedule. Eddie is a great guy, and a good friend! More
Great experience Simple, no haggle experience. Would recommend to family and friends - good vehicle in excellent condition. Fairly priced vehicles with honest employee Simple, no haggle experience. Would recommend to family and friends - good vehicle in excellent condition. Fairly priced vehicles with honest employees. Great overall car buying experience. More