Truck City Ford - Service Center

Better Service for Repairs Elsewhere I took my truck to Truck City to diagnose an issue, they found nothing and charged me $115 for the non-diagnosis and $22 to top off the anti-freeze. I I took my truck to Truck City to diagnose an issue, they found nothing and charged me $115 for the non-diagnosis and $22 to top off the anti-freeze. I took the truck to Maxwell Ford, they found the problem, and fixed it for nothing bc it was covered under the warranty. I called Truck City afterwards and they stood behind their job and cost. Waste of my time and money. In the future I will be taking my truck to Maxwell Ford. More

Great Service Department! I brought my truck in for it's 10k service this morning. I scheduled an appointment and let my service adviser, Keith Anders, know that I will need t I brought my truck in for it's 10k service this morning. I scheduled an appointment and let my service adviser, Keith Anders, know that I will need to wait for the truck so that I could get to work. Keith said he would get the work done. The work was done quickly and correctly and I was on my way to work. I discussed with Keith the way I am using the truck and he made a note in the files to ensure that the service is adjusted to address my use of the truck. This was a great service visit. Highly recommend having your vehicle serviced at Truck City Ford. Ask for Keith! More

money wasted Called about service, spoke to Brandon and was told that he couldn't see if my truck had a "full synthetic" service plan with only the VIN even though Called about service, spoke to Brandon and was told that he couldn't see if my truck had a "full synthetic" service plan with only the VIN even though I had bought the plan from truck city and needed to take it in to find out for sure. Took my truck in for a 60k service and spoke to Keith. Low and behold, the info was right on the screen with the VIN alone. I have learned to read my paperwork before I leave this place cause I have not received the full synthetic in other periodic service. I paid alot of money for this service plan and hate getting ripped off by truck city. The first three services were done with "synthetic blend" not "full synthetic" and I only received a half xxx difference of their cost for the oil but not the full cost of my service. What a scam. My trust in this dealership for buying or servicing vehicles has gone down the drain. Lesson learned the costly way. Update; about a week after my initial service visit, the service manager was able to assist with all my service concerns. They were able to come up with a great plan to complete all sevices needed for my truck and provided a vehicle at no cost for me to commute during this time period. I'm Glad they were able to do this. My truck is currently running as if brand new. More

Service I brought my truck in for routine maintenance and to have some accessories installed. My service advisor was Keith Anders. Keith was very friendly a I brought my truck in for routine maintenance and to have some accessories installed. My service advisor was Keith Anders. Keith was very friendly and professional. The work was done correctly and on time. I highly recommend Truck City Ford. More

"Award winning" service can not fix anything, but can break your savings. I took my truck for a small problem and they mad it big. Even worse they can not fix anything. Do not go to Truck City Fo but can break your savings. I took my truck for a small problem and they mad it big. Even worse they can not fix anything. Do not go to Truck City Ford for service. Great salespeople and managers. I met a few that apologized, but did not seem shocked at the horror story. More

I will never use their service dept again. I don't care if I have to drive 100 miles. Started off very wrong from the get go. When I walked in that morning, I was left standing there for over 5 minutes w if I have to drive 100 miles. Started off very wrong from the get go. When I walked in that morning, I was left standing there for over 5 minutes with noone acknowledging my existence and I was the only person in there besides the employees. When I finally said something, the rude gentlemen with the glasses facing the front door said "Well, most people come in this door" Really!!! It matters which door I come in as to if I'm going to be waited on or not. My vehicle stayed there almost two weeks with minor issues. One of the issues was never fixed and is actually worse now. Gray (my contact there) was nice enough but needs better follow up and communication. He told me my vehicle would be ready at a certain time that I wouldn't need to call before I came. Well, I go and my vehicle wasn't ready. Had to leave and come back the next day. They gave me a rental truck while they were supposedly fixing my car. I had it filled up on the day I was to pick up mine. If you recall I had to come back the next day because my car wasn't ready. I told Gray then I wasn't putting anymore gas in it as it was there mistake. Well, that was around August 3. I get my credit card statement in October and they charged me $5.99 for a gallon of gas. That was the last straw which led to this review. I called Gray three days ago to find out why I was charged. He still hasn't called me back, I had to call the AJ Rent Car to find out myself. They have some kind of award for best service center on their wall-something to that effect. What a joke that is! Kim Finney More

My husband went in to change the oil, I tagged along. I was working on my laptop when my husband and Mr. Martinez came up to me. Mr. Martinez asked if I would be interested in looking at some vehicles. M was working on my laptop when my husband and Mr. Martinez came up to me. Mr. Martinez asked if I would be interested in looking at some vehicles. My husband had told him that I would be needing a vehicle ASAP, mine broke down again. We looked around and found a truck that I liked, before I knew it, I was purchasing the vehicle. I will say that overall the experience was a pleasant one, I will be purchasing a couple of more vehicles for my company next year. What really made the sale for my was the fact that Mr. Sergio Martinez was not at all pushy, this is one thing that will quickly turn me away from a dealership. Thank you for having such a great,honest and people friendly salesman on staff. Mrs. Moreno More