Truck City Ford - Service Center

I appreciate the respect and excellence in your service department staff. They are experts which reflects leadership. I am excited to say that I totally trust this dealership with all my needs. department staff. They are experts which reflects leadership. I am excited to say that I totally trust this dealership with all my needs. More

Great service department , communication is always good . I followed me sales rep from another dealership. It’s more distance and drive time but worth it I followed me sales rep from another dealership. It’s more distance and drive time but worth it More

Customer service of receptionist was great but the service reps seemed “too busy” to be bothered. When one finally did, he just got my name and number and had me sign for the oil change. Next day in service reps seemed “too busy” to be bothered. When one finally did, he just got my name and number and had me sign for the oil change. Next day in the afternoon I received a text letting me know I could ask questions via text if needed. I sent a question and didn’t get an answer. Later I received a call telling me it was done. I went to pick it up and got sticker shock of $64 dlls for an oil change. When I questioned it someone else made modifications and dropped it to $52. Way too expensive, in my opinion. I can get it done in a numerous variety of places for way cheaper. I won’t be going back. More

It was a fast and easy experience from making the appointment to checking out with cashier. All employees who spoke to me were nice and friendly. appointment to checking out with cashier. All employees who spoke to me were nice and friendly. More

Customer service is always outstanding from the time of purchase to the time of my first service appointment. It's been my best buyer experience for my vehicle purchase a. Thanks guys . . purchase to the time of my first service appointment. It's been my best buyer experience for my vehicle purchase a. Thanks guys . . More

they are always helpful and kind my service manager Mario Fuentes is very professional and is always ready to help in anyway. the whole service department is great. Fuentes is very professional and is always ready to help in anyway. the whole service department is great. More

Service advisor very pleasant,manager was present and pleasant as well.would highly recommend friends and family to have there vehicles serviced at this location. pleasant as well.would highly recommend friends and family to have there vehicles serviced at this location. More

Excellent customer service! Scott kept me informed throughout the entire process along with expectations of what is to be expected. And then a follow up call to make sure all is good. throughout the entire process along with expectations of what is to be expected. And then a follow up call to make sure all is good. More

Nate Lewis always provides excellent customer service. He great at communicating any updates or issues with me. He contacts me right away as soon as work is completed. He great at communicating any updates or issues with me. He contacts me right away as soon as work is completed. More

The service crew are on top of their game!Mike Rodgers & The service crew are on top of their game! Mike Rodgers & Scott Jordan keep me updated with progress reports & ensure delivery of quality work! Outs The service crew are on top of their game! Mike Rodgers & Scott Jordan keep me updated with progress reports & ensure delivery of quality work! Outstanding service is why I stay with Truck City! More