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Truck City Ford - Service Center

Buda, TX

4.8
1,707 Reviews

1,707 Reviews of Truck City Ford - Service Center

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June 29, 2023

Kept me updated the entire time I was waiting and made sure that if I had any questions that he could not he went to get the answers I asked for. From the day I bought my truck from Truck City I’ve been i More

by JAMESHART0
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Jordan
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Jun 29, 2023 -

Truck City Ford responded

Your feedback is very important, and helps us drive the message out to the customers that we are professional, timely, and transparent in all dealings. One of our Mission Statements is to change the perception of the auto industry one customer at a time if needed. Scott does a super job,and is often requested by customers. Thanks for your business, your time, and your rating.

June 29, 2023

They are FAST & FRIENDLY! !! They took care of my concern and gave me exceptional customer service. More

by SRANCH22
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Marri Stokes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeremy Harper, Jason Harper, Freddie Brown, Jospeh Hart
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Jun 30, 2023 -

Truck City Ford responded

We appreciate your business, and your rating. The team works behind the scenes and transparent with the customers to ensure high quality customer service for everyone. The service group is rated very high, and is one of the best in the state.

June 28, 2023

Great communication and accurate on quoting. Richard did a great job of breaking everything down and keeping me informed. More

by AARONLEONARD7
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Richard Heuser
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Jun 28, 2023 -

Truck City Ford responded

Aaron, thanks for letting us know that your service appointment at Truck City worked out well for you. The team is known for their attention to detail, professionalism, and timely execution. We are working daily to improve our customer service experience more through use of reviews, etc.

June 28, 2023

A+A+A+A+A+A+A+A+A+A+A+A++A+A+A+ More

by DTATX
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Richard H
Report | Print
Jun 29, 2023 -

Truck City Ford responded

Thanks for taking your valuable time to provide us a review. Your business is important, and we pride ouselves on providing excellent customer service. We are as close as a phone call for any future needs.

June 28, 2023

Richard Heuser took good care of me and my car. He started the service as soon as I arrived for my appointment and I was out in only 45 minutes. Good job to all!! More

by FRANKIECARL55
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard Hauser
Report | Print
Jun 29, 2023 -

Truck City Ford responded

Thanks for taking your valuable time to provide us a review. Your business is important, and we pride ouselves on providing excellent customer service. We are as close as a phone call for any future needs.

June 28, 2023

All good , coming for Austin, a little further to drive but we’ll worth it More

by JSTANFORD0
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Marri Stokes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Robinson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Zach Khan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nathaniel Lewis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andy McCreadie
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeremy Harper, John Jones, Brian Garcia, Monica Kinas
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Jun 29, 2023 -

Truck City Ford responded

Thanks for taking your valuable time to provide us a review. Your business is important, and we pride ouselves on providing excellent customer service. We are as close as a phone call for any future needs.

June 28, 2023

Travis Guerreo provided timely updates on the service, which was completed in the expected time. Worth the trip from Austin. More

by REY7
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Travis Guerrero
Report | Print
Jun 29, 2023 -

Truck City Ford responded

Your feedback is very important, and helps us drive the message out to the customers that we are professional, timely, and transparent in all dealings. One of our Mission Statements is to change the perception of the auto industry one customer at a time if needed. Travis does a super job, and is often requested by customers. Thanks for your business, your time, and your rating.

June 27, 2023

Excellent service! The service and work completed at Truck City Ford were top-notch! We were visiting family when an issue came up with my new vehicle. They promp More

by HSMITH40
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Richard
Report | Print
Jun 28, 2023 -

Truck City Ford responded

We appreciate your time and your business when you were recently at our Truck City location. it sounds like they were able to help you out quickly to get you back on the road. We work hard to update our customers, keep the transacton transparent, and deliver excellent customer service. Thanks for the 5 star review.

June 27, 2023

the best the best the best the best the best the best the best the best More

by DTATX
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Richard H
Report | Print
Jun 27, 2023 -

Truck City Ford responded

Whanks for taking your valuable time to provide us a review. Your business is important, and we pride ouselves on providing excellent customer service. We are as close as a phone call for any future needs.

June 27, 2023

Truck City Ford - Buda, Texas - Oil and filter change and tire rotation. As always, Truck City Ford did an excellent job! Thanks to Noe Avila - Service Advisor and R. Vasquez - Certified Technician. I More

by GLOLLEY
Service Price Transparency
Workmanship
Recommend Dealer
Yes
Employees Worked With
Noe Avila - Service Advisor R. Vasquez - Certified Technician
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Jun 28, 2023 -

Truck City Ford responded

Your review speaks volumes about the dealership and the Service Center specifically. Noe is often requested due to his professionalism, integrity, and his great attitude. Thanks for the recommendation and your five star review.

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