Everyone at the dealership, was of the utmost polite,
kind, helpful and honest. I have been through some health issues, which caused me a significant amount of medical bills that of course are all showin
kind, helpful and honest. I have been through some health issues, which caused me a significant amount of medical bills that of course are all showing on my credit report. I was very nervous to even look for a car. We were'nt even going to stop at Trucks Only, because I expected to not be well recieved by them. But one Sunday morning my boyfriend was online looking at Nissan Xterra's for me and called about one that was online. He got the price and said thank you and hung up. As we were preparing to go out and look around Phoenix, Brien called us back. He asked what the problem was... the price? ... The miles? etc. with that we decided to stop in and see them. Brien met us in the parking lot and he was very nice, down to earth guy to talk to. We took the Xterra for a test drive. I loved it right away, except it had what "we thought" was an oil problem. James came out to meet us in the lot and I was honest with him about my credit, embarrassigly. He was so kind, and understanding, he made me feel comfortable and at ease. We made an offer on the car, they accepted the offer without a blink of an eye. He ran my credit (which was as bad as i expected) but assured me that he would find a way to make it work. AND HE DID! When we thought there was an oil problem, they attempted to fix it, but it didnt work so James sent me home for several days with a different car. He assured me that if they couldnt fix it, he would do whatever it took to make us happy, another car, giving us our money back etc. Well, it turns out there was nothing wrong with the Xterra. But, James went the extra mile, and worked very hard to MAKE SURE the car was right. I had the best, most unexpected experience at car shopping because of Trucks Only.! Also, while James was out of town, I needed to go in and do some additional paperwork and to fill in for him was Dennis. Who knew nothing of me, my cancer, and my situation and still treated me like i was the only person in the building. I will not shop anywhere else from this day on. THANK YOU TRUCKS ONLY FOR A WONDERFUL EXPERIENCE, YOU ARE ALL AMAZING.