Tulley BMW of Nashua

Bad bad bad service and sales I bought a certified preowned BMW recently. The car I bought had existing " bent tires", not even sure what that means. I brought the car in for se I bought a certified preowned BMW recently. The car I bought had existing " bent tires", not even sure what that means. I brought the car in for service for the first time after adding only 5,000 miles to the odometer, for an oil change and inspection. I informed the technician that the car shakes at speeds of 70 miles per hour since it was purchased. Their "diagnosis" was "bent tires" after likely hitting a pot hole. What are the tires made of, plastic? They asked us to pay $540 to fix this problem. "Luckily it is something we can fix." I thought to myself, "luckily", what does that mean? I thought BMW was "the ultimate driving machine." I thought their mechanics went to a special BMW school. Is this a real conditions? Perhaps BMW is losing it's quality and durability. I've never had "bent tires" on any other car I've owned. The technician informed me that it is " no big deal, it happens all the time, luckily we can fix it." The car is "certified preowned" and this problem was already existed when we purchased the car. What does "certified preowned" really mean? Is it a slick way of adding $10,000 to the price? Also the manager of the Tully BMW, Val Goldenberg was unprofessional, unintelligible. He did not provide a remedy to the problem. In the process of purchasing the vehicle no word was mentioned about bent tires. In my line of business this is withholding information and it warrants a full return. This car was purchased for my wife, who happens to have two 20 month old children, who needed a reliable car and we do not have one with the BMW. More

Victor was fantastic Victor took the time to explain everything to my significant other making our car buying experience one I will always remember Thank you for a wond Victor took the time to explain everything to my significant other making our car buying experience one I will always remember Thank you for a wonderful car buying experience Sincerely Bruce Gage More

Victor Yekelchik I had great and easy experience. Victor was very fast and explained me everything very well. I am very happy with the car I have and feel like i am in I had great and easy experience. Victor was very fast and explained me everything very well. I am very happy with the car I have and feel like i am in love with BMW : ) Will continue to lease or, probably, buy BMW from you in the future. More

I've owned BMW's for the past 10 years . I've never once had a bad experience as I've had at another BMW dealer in Massachusetts near work. The technicians at Tulley always take time to sho . I've never once had a bad experience as I've had at another BMW dealer in Massachusetts near work. The technicians at Tulley always take time to shown why a repair is required so I'm not left with that, do I really need this feeling. I drive 120 miles a day to work and back and I count on my car not to leave me stranded somewhere, so keeping services up to date is important to me. Sure it's not cheap to get a car serviced correctly sometimes, but to me I'd rather trust it's going preform that way it's supposed too. More

wonderful experience My rep was victor yekelchik and he is awesome person to help customers..I highly rate him and hope BMW keep bringing rwp like him to help customers.I My rep was victor yekelchik and he is awesome person to help customers..I highly rate him and hope BMW keep bringing rwp like him to help customers.I was satisfied with sale and highly recommend this showroom More

Best Sales Experience buying a New Car I was in the market for a new vehicle and ended up at Tully’s in Nashua… I wished I had started there it would have saved me weeks going to other deal I was in the market for a new vehicle and ended up at Tully’s in Nashua… I wished I had started there it would have saved me weeks going to other dealerships that just make the whole process not fun. When a trade is involved it makes buying a car so difficult. With the internet you know what folks are selling used cars for and what the ballpark is… These dealerships that screw around and nickel and dime you on your trade is painful. Bill gave by far the most accurate trade allowance of 5 dealerships $2000.00 more than the Nissan dealer that sold me the car. Once we picked out the “Car” it was here are your options here is the price…. Go figure ALL THE NUMBERS added up - Simple - Clear to understand - he hit my number and made it a very easy decision to drive that brand new vehicle home the very next day. I welcome anyone looking for a Buick or GMC go see Bill Bucklin - Tell him Kevin sent you - You will be happy you did. By the way - The Buick is way more car than any Nissan or Honda - dam glad I went back to American and proud of it. More

Strong service The experience from start to finish was first class, attentive and highly recommended. Dan Cody went out of his way to get me specific information I The experience from start to finish was first class, attentive and highly recommended. Dan Cody went out of his way to get me specific information I requested and helped guide to me to an X3 that I am very happy with. The test drive in "sports mode" with Dan sealed the deal. The sales manager, Val Godenberg, provided a level of communication and service that exceeded any of my prior interactions at dealerships. He made sure the process was not only efficient and smooth, but stress free and enjoyable. More

no service One would think if you take the time to look at vehicles on the lot and go into the showroom you would at least be able to get a salesman to acknowled One would think if you take the time to look at vehicles on the lot and go into the showroom you would at least be able to get a salesman to acknowledge you. That was not the case at this dealership. I spent half an hour in the lot looking primarily at cx-5s. Even looking at the ones just outside the showroom window didn't get any salesman's interest. I did have one salesman walk past us and say hi. Never saw him after that. Going into the showroom didn't result in any service either. If the most service you can get is "hi", clearly they aren't interested in selling a vehicle. I will take my business elsewhere. I have had poor service before while looking for a vehicle, but this was by far the worse! More

Great Lease Purchase of a new BMW I recently purchased/leased a BMW 328X Drive Diesel. I met Ed Poole my Client Advisor, upon entering the showroom. I knew I was in good hands within I recently purchased/leased a BMW 328X Drive Diesel. I met Ed Poole my Client Advisor, upon entering the showroom. I knew I was in good hands within a few minutes of meeting Ed. He was professional, Knowledgeable and answered all my questions as I determined which car was going to work for me. Once I agreed to purchase the car the process continued to be smooth and professional. I met with Jim Beal to complete the financing portion of the the transaction. Jim was very helpful as well as he reviewed and explained the documents I needed to sign. He answered all my questions and processed the paperwork very quickly. My car was ready for pickup the next day. Ed had the car ready for me. He proceeded to walk me through and explain all aspects and functions of the vehicle. This was the most thorough presentation of a new car I have ever experience. AND this is my third BMW purchase. Ed made sure when I drove away in my new BMW that I would understand and be able to experience the functions of the vehicle so I could enjoy the BMW experience I have come to appreciate. My car is just what I wanted and the buying experience was exceptional. I highly recommend Tulley BMW-Nashua. Make sure to ask for Ed Poole. Dave C. Windham, NH More