Tulley Automotive Group - Service Center

I've owned BMW's for the past 10 years . I've never once had a bad experience as I've had at another BMW dealer in Massachusetts near work. The technicians at Tulley always take time to sho . I've never once had a bad experience as I've had at another BMW dealer in Massachusetts near work. The technicians at Tulley always take time to shown why a repair is required so I'm not left with that, do I really need this feeling. I drive 120 miles a day to work and back and I count on my car not to leave me stranded somewhere, so keeping services up to date is important to me. Sure it's not cheap to get a car serviced correctly sometimes, but to me I'd rather trust it's going preform that way it's supposed too. More

I have been a loyal customer of Tulley BMW for almost a decade now and the main reason why I stay with this dealership is due to their service department. Jan Van Sciver, Jen Craft and the rest of the tea decade now and the main reason why I stay with this dealership is due to their service department. Jan Van Sciver, Jen Craft and the rest of the team have always gone above and beyond to make sure that my service needs have been met. They are honest, empathetic, and always will be like a family to me. Even though I have moved to Florida recently, I still call these guys with any issues that my BMW experiences. Thank you Jay Van Sciver and Jennifer Craft!!! I wish there was a Tulley BMW down here because quite frankly the BMW dealers down in Florida or anywhere else for that matter will never compare to the care that my family and I received at Tulley. Regards, Jay Joshi More

I went in for alignment, key, oil change and full diagnostic. They said i needed tires, they were 150 over other places in area. I needed a new transmission hose, my car now sounds like an airplane a diagnostic. They said i needed tires, they were 150 over other places in area. I needed a new transmission hose, my car now sounds like an airplane and shakes over 50 mph. I waited in shop for 2 hours for my key ....theycouldn't do it. Still waiting for call on that. Its going on 3 weeks total. I called to have them check the house and they schedule me wrong day. The guy i dealt with was short with me and just not nice. Ill never go back. More

I went to Tulley for some repairs, i was unhappy about how long it to complete my car but i understand there could have been more damage then expected still wish it didn't take so long. I got my car back how long it to complete my car but i understand there could have been more damage then expected still wish it didn't take so long. I got my car back with a few new scratchs on it but after i contacted them they took me in with no problem and fixed it all. I respect the tulley dealership for the way they handled the problem because no matter where you go there is a chance for something to happen and not all dealerships will be so understanding and fix it. More

In my dealings with Tully -- they always are courteous and helpful -- their service far exceeds my expectations. They are very helpful and very prompt with service. They had just the car I wasn't lookin and helpful -- their service far exceeds my expectations. They are very helpful and very prompt with service. They had just the car I wasn't looking for and I therefore had no difficulty in buying it. Without hesitation I recommend Tully for their service and helpful personnel. Louis H. Exsstein More

This center receives my top rating because of the people. When i walk into service it feels like the red carpet is layed out and everyone is friendly and kind. I have been to 3 BMW centers, and this is by When i walk into service it feels like the red carpet is layed out and everyone is friendly and kind. I have been to 3 BMW centers, and this is by far the best experience I've had. I will continue to use them to service my vehicle and will/have recommend to all i know. More

Tulley BMW is different. They care about how you feel regarding your BMW. Not only the purchase, but more importantly,the service after the sale. I am in the 3rd year of ownership & have had 2 issues. Bo regarding your BMW. Not only the purchase, but more importantly,the service after the sale. I am in the 3rd year of ownership & have had 2 issues. Both were resolved to my satisfaction. Try them. More

I recently had my vehicle serviced at Tulley BMW, and I must say their professional, no-nonsense, straight forward approach was quite refreshing. Unlike other dealerships I have been to, for once, I was a must say their professional, no-nonsense, straight forward approach was quite refreshing. Unlike other dealerships I have been to, for once, I was able to have my vehicle serviced without the technicians finding (or creating) additional maladies. I am extremely pleased with my Tulley experience; though, I am even more pleased that I have finally found a dealership that I can rely on for all of my service needs. More

Brought my 2007 328xi in for a Service Engine Soon problem. They had the car for 5 days to replace the valve sensor and harness. That was fine, took a little longer than expected but fine. Picked up t problem. They had the car for 5 days to replace the valve sensor and harness. That was fine, took a little longer than expected but fine. Picked up the car and didn't think to inspect the body work because no body work was done in the first place, brought it home and found a big scratch on the lower back driver side of the sedan (side-skirt) !!! Looked like something scraped it like the head of a buffering machine with no pad on it. Called them immediately when I noticed and they told me to bring it back in the morning. Brought it back and talked to the Service Manager and he told me that it couldn't have happened at their shop or dealership. Are they serious???? He said that they have caused it because there was nothing there that could have cause a damage like that. It wasn't from a curb because right after I picked up the car, I drove it off there property and right onto the highway and then home. Then they said that the best they can do is split the cost with me. Really??? He had the shop estimate the total and it came to $366 and some change. I looked at the estimate and the part cost $33!!!!! Everything else was labor and paint!!!!!!!! LABOR AND PAINT IS COSTING $333 for a $33.00 PART!!!!!!! Not only that but now I have to bring the car back in because the Service Engine light came back on. More