Tulley BMW of Nashua

I bought a part for my 02 Z3 during the summer of 24. It worked fine for the remaining month I drove the car. Once I took it out of storage this spring the window regulator I bought worked fine then all It worked fine for the remaining month I drove the car. Once I took it out of storage this spring the window regulator I bought worked fine then all of a sudden it would not go up and down. Contacted the parts department and was told they do not have a warranty for electrical and hung up on me. It was not electrical as we could hear the motor working but could not give that information. I then went through one of my garages and today we called to get the bushing that was missing from last summers purchase. I happen to work in the aftermarket parts industry so I called our local Nashua store to have one of their drivers pick up the part to transfer up to my store. They were told it was not paid for so could not be released. I called my mechanic who sent over picture of online payment with confirmation number. I called the parts department and got ahold of someone who looked it up and was all apologetic with the mix up. With these two events I would not recommend Tulley ever to anyone nor will I purchase through them again. More

I have visited the service couple times for minor issues, and the service team including shop foreman Robert, technicians Chaz, and service advisors Tyler and Nicholas have been very helpful to educate me in and the service team including shop foreman Robert, technicians Chaz, and service advisors Tyler and Nicholas have been very helpful to educate me in cars features and share their experiences. I appreciate the fact that the details in service reports (in some cases with a video walk through of the car components that are serviced). I hope no buyer needs to go to the service department often, but when you do, I think you are in very good hands with the service team in Tulley. More

Got my X5 in the fall. It was a change from my audi so took a few months to get used to the ride. Have to say really pleased with purchase. Drives great responsive and com It was a change from my audi so took a few months to get used to the ride. Have to say really pleased with purchase. Drives great responsive and comfy. Service is exceptional. Very happy with purchase. Would recommend. More

I took my vehicle for an oil change. The mechanic that checked over my vehicle sent me the video of everything they checked. He mentioned that I had a bad tire due to alignment. When the The mechanic that checked over my vehicle sent me the video of everything they checked. He mentioned that I had a bad tire due to alignment. When the service advisor came to tell me my vehicle was ready never mentioned anything that the tire was bad or I needed an alignment. It wasn't even mentioned on the paperwork. I don't know what type of communication they use but it stunk. Beware of communication. More

Working with Tyler Smith as a service advisor has been a pleasure. Tyler is highly accessible, always follows up quickly and takes the time to go over any questions. He is personable and always greets with pleasure. Tyler is highly accessible, always follows up quickly and takes the time to go over any questions. He is personable and always greets with a smile! More

There service there is wonderful. Tyler Smith has been a pleasure and is the main reason I come to Nashua to get my service. He always on point and get everything done quickly and wit Tyler Smith has been a pleasure and is the main reason I come to Nashua to get my service. He always on point and get everything done quickly and with a smile on his face. Just like to say thank you More

I recently had my BMW serviced at Tulley BMW in Nashua for the first time. It was a Saturday when the dealership is running on a skeleton crew but you would never know. I was so impressed by the though for the first time. It was a Saturday when the dealership is running on a skeleton crew but you would never know. I was so impressed by the thoughtful and efficient service i had… They made an ordinary weekend errand a very nice experience !! Thank -You Tyler, Mike and Jack More

Had an abysmal experience with the service department that started last Friday. I opted to get new tires from them versus Town Fair Tire (who was less expensive) as they said they were in stock and they that started last Friday. I opted to get new tires from them versus Town Fair Tire (who was less expensive) as they said they were in stock and they said they do a 4 wheel alignment for $175 on a $30k official BMW machine. I was told I could pickup the vehicle around the end of the day and they gave me a loaner. Around 3:30PM I received a call saying they made a mistake, didn't realize I had 19" rims so they would need to install on Monday. Not convenient (I had taken Friday off) but it happens. Good news I was told was that in addition to the $50 they were knocking off the cost, these tires were $100 less than what I was quoted. Saving $150 - ok that makes up for the inconvenience I thought. Monday afternoon rolls around - my wife asks if I heard from Tulley yet... nope before I reach out I get a call at 3:57PM - more bad news, tires came in late car won't be ready until Wednesday. What? They did offer to drop off early though - between 8-9AM. On Tuesday at 4:31PM I get a text - "I have a driver scheduled to leave here at 10:30/11AM" and asking to verify my address. Um no I say, I need my car to pickup my daughter from school - I need my car no later than 10:30AM. Reply was "I will figure something out". Early Wednesday, I receive a text that driver will be here at 9:45AM and the link to pay online. Bill only had the $50 discount. I questioned and got a response that the service rep tried as hard as he could. I paid, needed to get my car back and start my work day. At least the driver did show up on time, but everything else was a broken promise. Not a good experience. More

I bough my X3 here, brought my cars here for services too. Recently have my 5 series for service and check out the abnormal loud “whopping noise” on the back of the engine. When I picked up the vehicle too. Recently have my 5 series for service and check out the abnormal loud “whopping noise” on the back of the engine. When I picked up the vehicle, the loud engine noise is still there. The service advisor and the technician confirmed that and want to compare it with other 5 series. It has been over a month since, the abnormal engine noise getting loud and louder each morning, I try many ways, text, email and voicemail, to follow up with the issue but no response. It is really unprofessional. Not bring my cars here again More

Awful Service Experience Absolutely horrible experience with their service department, their lack of communication was astounding, the person I dealt with was beyond rude, ign Absolutely horrible experience with their service department, their lack of communication was astounding, the person I dealt with was beyond rude, ignored me at points, and flat out lied to me saying they couldn't do something because it was "illegal" which it absolutely was not. Wasted over 2 hours of my time AND THEY NEVER EVEN INSPECTED MY CAR! Be warned, apparently they do too much business and customer service is not a priority for them. More