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Tulley BMW - Service Center

2.4

21 Lifetime Service Reviews

147 Daniel Webster Highway, Nashua, New Hampshire 03060

21 Reviews of Tulley BMW - Service Center

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November 02, 2017

"Above and Beyond Service"

- Tom W

From the buying experience to the body shop experience, it was nothing less than Superb I was amazed that I could see my car via a link from Tulley throughout the entire body shop process. They really did an outstanding job.

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Recommend Dealer
Yes
Employees Worked With
Rick Parziale
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Val Goldenberg
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
December 19, 2016

"Very bad customer service I'll never go back to this dealers"

- Leor

I bout a car over two months ago I had a good experience buying the car from the sales woman. I few weeks after I come to clean the car with a free cleaning service they gave me and then everything went down south..I came to pick up my car and I see stains on the seats and the car is still dirty as when I brought it in.the sales manager bob that was so nice when I bout the car when I was telling him that my car is still dirty after the cleaning service tells me that why am I eating and drinking in my car?!well we get in a argument from me being disappointed that my car is dirty he basically he made it clear that I already bout the car and he mad his Commission on me.. so then comes the big Manager Val asking me not to wright a bad review and gives me a bother cleaning for free.. today I go in again to Bmw of Nashua to put on snow tires on my car they told me they'll have a car waiting for me when I get in they tell me there's no car left only a rental left I go to Val the big boss and start telling him the story that I was told that I have a car waiting for me and there is no car .. Val got offended that I was disappointed and not happy customer so starts raising his voice at me So I leave saying about this bad review .. to get to the point the service of this Bmw dealership is basically buy a car and after the sale they spit in your face!i love my x5 but do not recommend to buy from this dealership..! This is my story don't make yours the same bad experience..

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Recommend Dealer
No
Employees Worked With
Gloria Prosper
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Val Goldenberg
1.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Other Employees : Bob
Dec 23, 2016 -

Tulley BMW responded

Hi Leor, I'm sorry for your recent experience and apologize that we didn't meet or exceed your expectations. We try very hard every day to provide the best sales and service experience in the industry, I'm sorry if we fell short of that goal. I hope you give us another opportunity in the future to let us show you what Tulley is all about. sincerely, John Murphy General Manager, Tulley Automotive Group

August 10, 2016

"Airbag recall denial"

- airbagnotdone

Tulley BMW denied my request for a loaner or rental vehicle until airbags were available to replace the airbag in my car that has been recalled for safety reasons. Instead of doing the right thing, they recommended I try another BMW dealership. There is a safety recall for a reason, and since my request doesn't include me buying a new car from them, they aren't interested.

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Recommend Dealer
No
Employees Worked With
The service manager
Aug 11, 2016 -

Tulley BMW responded

It is amazing how someone would use a review site to damage the reputation of a company but conveniently leaving out the complete story. You told us your vehicle was disassembled at you home and not running, (nothing to do with any recall),but yet you want a loaner vehicle to drive around in? We pride ourselves on open and honest relationships with our customers and welcome those with the same core beliefs.

April 14, 2016

"Consistently poor service"

- Cobalt Guy

This is a great sales organization. The problem is the post sales service is terrible. BMW acknowledges it and Tulley makes excuses for it. I own two other premium cars, and can tell you their service is far superior to Tulley. The ability to get a "comparable" loaner for warranty work is next to impossible. The communication and follow up is terrible. They have never met a deadline, or called proactively to let me know that they didn't finish. If you want a premium brand experience... try Mercedes (Flagship) or Cadillac (Long Cadillac)

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Recommend Dealer
No
Employees Worked With
Nick MacMaster
2.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Apr 27, 2016 -

Tulley BMW responded

I apologize for your less than premium service experience. We have a fleet of 50 loaner vehicles but unfortunately and quite often they don't return when expected. We do provide alternative transportation for our service customers through Enterprise Rental. If you would like to speak about this further, please call me directly at 603-821-8750. Thank you for your feedback. John Murphy, General Manager

September 23, 2015

"Exceptional "White Glove" BMW Service!"

- ross.warren

I wanted to take the time to write a review for my service experiences at Tulley BMW Nashua. To begin, I purchased my 2011 BMW 335xi at a Lexus dealership still under BMW factory warranty in the fall of 2014. I brought it in to Tulley BMW Nashua right after purchase and was assigned to Jason Morrow, one of the service advisers, and I would say “experts,” at the center. Jason took the time to bring me up to speed about the ownership of my BMW and took the time to make sure I knew everything I needed to know about the 335xi – and, to be honest, I knew very little about owning a BMW and the associated care & service. Jason, at this initial appointment, also had my BMW thoroughly inspected and driven to make sure everything was perfect for my “new” ownership experience. Jason & team did find some small issues and they were promptly & professionally taken care of all with great attention to detail – essentially “white glove” concierge service. Since this initial appointment back in the fall of 2014, I have been working with Jason at Tulley BMW Nashua for the care and service of my BMW. Jason has continued to make my ownership experience a great one! Recently, I needed to bring my car in for scheduled maintenance as well as a BMW replacement windshield. Jason was able to coordinate the scheduling of both appointments into my schedule as well as provide me a loaner for my convenience. This process was so seamless and everything was completed as promised with the “white glove” level of service that was expected. Jason is truly the example of what exceptional BMW service stands for. Jason takes the time to build a relationship with all of his service clients, which brings the overall service experience to a greater level of professionalism and enjoyment. Owning a BMW has been an amazing experience for me thus far, and moving forward, Jason and Tulley BMW of Nashua will be the only team I will work with for my BMW needs – present, and future.

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Recommend Dealer
Yes
Employees Worked With
Jason Morrow
September 16, 2015

"Great Service All Around"

- kingkojak

On September 16, 2015 I went to Tulley BMW for service on my 328i. I had made the appointment earlier and told them I would be waiting for the vehicle. The service from the beginning, from the phone call to schedule the appointment, to the completion of the appointment was fantastic. My service advisor Nick MacMaster was extremely knowledgeable and accommodating. The service was completed in a very reasonable time. I highly recommend their service center.

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Yes
Employees Worked With
March 19, 2015

"As long as you're paying for repairs, it's a great place..."

- Andrew J

BMW USA sold me an automobile and an extended warranty on the vehicle. They would not honor their new car warranty over the last 3 years and will not honor the extended warranty at this time. 1. BMW USA told me that the battery was “not not” covered. 2. Tulley BMW told me in 2012: ” we don’t replace batteries under warranty” 3. Tomkinson BMW told me in 2013: ” we’ll reset the battery fault light, ignore it, and it’ll stop blinking in the spring time” 4. Tulley BMW’s service manager told me in 2015: ” the battery is enormous and that we’ll cut some customers a deal on a new battery but we don’t replace batteries, because they are a wear and tear item” 5. BMW USA finally explained to me that: “it is your fault that you ran down your battery by leaving the automobiles’ lights on all night” I never left the lights on during the night. Corporate offers the warranty but then forbids the dealership from honoring it by refusing to reimburse the dealership for the repairs. The consumer gets squeezed in the middle and corporate makes unearned profit off the warranty and the dealerships socks it to the consumer for the cost of the new battery and labor of around $650. It’s a sophisticated scam because each side blames the other and as the consumer you get taken in coming and going.

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Recommend Dealer
No
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Mar 25, 2015 -

Tulley BMW responded

Dear Andrew James, My sincerest apologizes your experience with Tulley BMW was less than satisfactory. As stated in your review, yes we do not replace batteries under warranty because it is a wear and tear item. These are restrictions put in place by BMW Corporate. At Tulley BMW we strive for a suburb experience for all our customers, even under tight circumstances. We offered to work with you to help ease the situation, but a full replacement is not covered. Again, I am sorry for any inconvenience this has caused you. Sincerely, John Murphy General Manager 603-888-5050

October 25, 2014

"Bad bad bad service and sales "

- Ajlucchese

I bought a certified preowned BMW recently. The car I bought had existing " bent tires", not even sure what that means. I brought the car in for service for the first time after adding only 5,000 miles to the odometer, for an oil change and inspection. I informed the technician that the car shakes at speeds of 70 miles per hour since it was purchased. Their "diagnosis" was "bent tires" after likely hitting a pot hole. What are the tires made of, plastic? They asked us to pay $540 to fix this problem. "Luckily it is something we can fix." I thought to myself, "luckily", what does that mean? I thought BMW was "the ultimate driving machine." I thought their mechanics went to a special BMW school. Is this a real conditions? Perhaps BMW is losing it's quality and durability. I've never had "bent tires" on any other car I've owned. The technician informed me that it is " no big deal, it happens all the time, luckily we can fix it." The car is "certified preowned" and this problem was already existed when we purchased the car. What does "certified preowned" really mean? Is it a slick way of adding $10,000 to the price? Also the manager of the Tully BMW, Val Goldenberg was unprofessional, unintelligible. He did not provide a remedy to the problem. In the process of purchasing the vehicle no word was mentioned about bent tires. In my line of business this is withholding information and it warrants a full return. This car was purchased for my wife, who happens to have two 20 month old children, who needed a reliable car and we do not have one with the BMW.

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Recommend Dealer
No
Employees Worked With
Other Employees : Jeremy Tatem
August 06, 2014

"I've owned BMW's for the past 10 years"

- Jay Moher

I've owned BMW's for the past 10 years. I've never once had a bad experience as I've had at another BMW dealer in Massachusetts near work. The technicians at Tulley always take time to shown why a repair is required so I'm not left with that, do I really need this feeling. I drive 120 miles a day to work and back and I count on my car not to leave me stranded somewhere, so keeping services up to date is important to me. Sure it's not cheap to get a car serviced correctly sometimes, but to me I'd rather trust it's going preform that way it's supposed too.

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Recommend Dealer
Yes
Employees Worked With
Other Employees : Kevin Ciccariello , Bryan Tulley
May 24, 2014

"They just make stuff up"

- betterebay

The service department at Tulley BMW is by far the worst I have ever been to. The department is unorganized and to make an appointment is such a process. Once your car is scheduled they promise you to have a loaner car but it is NEVER a BMW, they only have a few. I brought my car in for simple service, a couple of break in issues and noises that were coming from the front. The car was there for SEVERAL days and nobody bothered to call in for a status. Finally they called and said the car was done. Once I arrived at the dealership, my service advisor said that everything was normal and all BMWs have the issues mine was having. I then took my car to an independent garage in Hudson, NH that specializes in BMWs. This location had the car fixed in 2 days, and found a defective part in the car. Tulley's service is terrible, they do not care about the customer and really do not know BMWs. They are the dealer, they should have found the issues. My family has 4 BMWs. The cars themselves are next to nothing but Tulley does not do a good job representing such a great car.

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Recommend Dealer
No
Employees Worked With
not listed
Oct 22, 2014 -

Tulley BMW responded

Dear Betterebay, I was certainly disappointed to hear about your unsatisfying visit to our service department here at Tulley BMW. We understand the stress that booking an appointment can cause, so I am pleased to let you know that since you left your review we have begun utilizing an online service appointment scheduler. This allows customers to easily book an appointment on our website at a time that is most convenient for them. Also, it is customary for us to provide our clients with a loaner vehicle when their BMW is in the shop. On an average day we have about 30 BMW loaner vehicles available. With the amount of appointments we serve, sometimes it isn’t possible to provide a BMW loaner vehicle to every client. In that case we are happy to work with Enterprise Rent-A-Car to provide a loaner vehicle at no extra charge for the period of time the customer’s vehicle is in our service department. I want to apologize for the lack of advisor-to-customer contact you received while your BMW was in our service shop. To help our advisors better manage their busy workload, we have hired an additional service advisor to help each customer receive the personal attention they deserve. I would like to assure you that our Tulley BMW technicians have each undergone extensive training provided by BMW to be able to expertly diagnose and repair all BMW models. They are held to a strict standard both by BMW and Tulley management. While there are certainly other capable service providers to choose from, I am confident in the ability of our Tulley BMW service technicians to deliver the highest quality of care and performance to each and every client. I would certainly like to restore your faith in our service team at Tulley BMW. I would appreciate the opportunity to discuss this matter further with you. Please feel free to contact me directly at any time. Sincerely, Kevin McLaughlin BMW Service Manager 603-821-8850

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