I wanted to take the time to write a review for my service experiences at Tulley BMW Nashua. To begin, I purchased my 2011 BMW 335xi at a Lexus dealership still under BMW factory warranty in the fall of 2014. I brought it in to Tulley BMW Nashua right after purchase and was assigned to Jason Morrow, one of the service advisers, and I would say “experts,” at the center. Jason took the time to bring me up to speed about the ownership of my BMW and took the time to make sure I knew everything I needed to know about the 335xi – and, to be honest, I knew very little about owning a BMW and the associated care & service. Jason, at this initial appointment, also had my BMW thoroughly inspected and driven to make sure everything was perfect for my “new” ownership experience. Jason & team did find some small issues and they were promptly & professionally taken care of all with great attention to detail – essentially “white glove” concierge service.
Since this initial appointment back in the fall of 2014, I have been working with Jason at Tulley BMW Nashua for the care and service of my BMW. Jason has continued to make my ownership experience a great one! Recently, I needed to bring my car in for scheduled maintenance as well as a BMW replacement windshield. Jason was able to coordinate the scheduling of both appointments into my schedule as well as provide me a loaner for my convenience. This process was so seamless and everything was completed as promised with the “white glove” level of service that was expected.
Jason is truly the example of what exceptional BMW service stands for. Jason takes the time to build a relationship with all of his service clients, which brings the overall service experience to a greater level of professionalism and enjoyment. Owning a BMW has been an amazing experience for me thus far, and moving forward, Jason and Tulley BMW of Nashua will be the only team I will work with for my BMW needs – present, and future.