Dealer Reviews

Find the best dealership for you.

Service Reviews

Find good folks to fix your car.

Cars for Sale

Find the right car for you.

Car Recalls

Make sure your car is safe to drive.

Back

Tunkhannock Auto Mart - Service Center

Tunkhannock, PA

2.8
51 Lifetime Reviews Review Dealership

51 Reviews of Tunkhannock Auto Mart - Service Center

Sort by
February 09, 2021

"If it was possible to give a 100 minus review for this..."

- SLS

If it was possible to give a 100 minus review for this dealership I would. If you are thinking of purchasing a vehicle from them, run the other way! They broke our truck, canceled our lifetime warranty, had to have our truck towed out of their dealership to be fixed. Lied too, ignored, we were without our truck for a month. Also we were twenty plus years customers of this dealership, will never be a customer again. Everyone that works there should be ashamed of what they did. Also ignored the Better Business Bureau.

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
No
Employees Worked With
Other Employees : Mark Pompey
Feb 10, 2021 -

Tunkhannock Auto Mart responded

Hello, I take your feedback seriously and would like to connect with you to learn more about what had happened during your recent experience with us. Will you please contact me when you have a moment? Thank you. Best, Kurt Weinland Service Manager Tunkhannock Auto Mart Dodge Chrysler Jeep Ram Kweinland@DodgeChryslerJeep.net

Feb 10, 2021 -

SLS responded

Please, Kurt you ignored the issue in October, November and December. I just want everyone to read this review, and know that you took advantage of my husband and did nothing. You had a chance through the Better Business Bureau to rectify this issue and did nothing. You lost a loyal customer, and that will steer people away from your business.

November 20, 2019

"Had a great experience with the service dept this time..."

- cochop96

Had a great experience with the service dept this time around, Jon was the service associate and did a great job. Had several things that needed to be done and all were completed without issue. Thanks Jon

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Jon VanCampen
Nov 20, 2019 -

Tunkhannock Auto Mart responded

You're welcome! We were pleased to be of service and hope to be again in the future!

November 07, 2019

"service department "

- Nball

I took my jeep in for transmission work. First off i could not get anyone to return a phone call about a loaner car i had to call my salesman in order to get answers. Then they repeatedly keep telling me there is nothing wrong with my car when i have a blatant transmission shifting issue. The service guy told me "well theres always motorworld". Yeah that seems like good customer service. Everytime i spoke to them they were rude and talked to me like i had no idea what i was talking about. Just for me to drive down there and immediately replicate the problem that they said they couldn't . I will never return my car to this service department. They are rude and impossible to deal with. I would not recommend using them. Which is really sad because tunkhannock auto mart had a fantastic sales department.

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
No
Employees Worked With
BILL
June 25, 2019

"Ram, Issue with trans colenoid"

- jofish

Service Advisor Jon is first rate. He got my truck in quickly and got his team right on it. This would be 5 stars except that it took half a day to get a call back due to their automated phone system.

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Jon VanCampen
November 29, 2018

"Sales"

- Parker15!

Awesome customer service and fast work to get a new vehicle, Eddie is awesome! Very family friendly service, only place I'll go, second time using Tunkhannock Auto Mart. :)

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Nov 30, 2018 -

Tunkhannock Auto Mart responded

Thank you so much for taking the time to post this review. I'm happy Eddie was able to make the process easy and pain free. Our entire staff thanks you for your business and wishes you and your family happy & safe motoring!

June 30, 2018

"Recall and purchased floor mats "

- Mr Ram

Eddie notified me of the recall & scheduled my appointment witch was quick and easy I also have an appointment next Saturday for some other things that where part of the sale and I’m sure it will go just as well

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Other Employees : Bob Gola
Jul 13, 2018 -

Tunkhannock Auto Mart responded

Thank you so much for these kind words! We appreciate all of the feedback that is left for us but detailed and kind reviews like these really make our day. Sincerely, Linda Kane Customer Advocate Tunkhannock Auto Mart

April 25, 2018

"hitch install"

- JEEP LOVER

Bought two new jeeps, both had to have a hitch installed, both times my paint was damaged. On my 3rd week waiting for an answer. Additional emails are unanswered

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
No
Employees Worked With
Bob Gola, Scott Van Valkenburgh
January 29, 2018

"Will Never Return"

- Raeb1989

Won’t give a single star due to multiple negative experiences since purchasing a new vehicle here. Was told to “take it somewhere else” if I am that unhappy with their service dept. That sounds like wonderful customer service to me! I will never return or recommend this dealership or service dept. to ANYONE!

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
No
Employees Worked With
Kristen Moyer, Scott Van Valkenburgh
November 24, 2017

"Horrible!!"

- Kiarra6

Purchased brand new truck, broke down 5,000 miles in. Truck will not be looked at for min of 4 days later and no loaner vehicle offered. I've never seen such poor customer service and will not consider purchasing a vehicle here again.

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
No
Employees Worked With
Jon VanCampen
October 27, 2017

"Amazing!!!"

- Nick18

I stopped in with a bad transmission stuck in gear, Bob not only had the part on hand but took my truck in and had me back on the road in 2 hours. Wow people!! These guys are awesome!!

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Bob Gola
Oct 27, 2017 -

Tunkhannock Auto Mart responded

We appreciate you taking time from your busy day to thank Bob Gola for an exceptional job. Bob is among one of our most valued Service Advisors. Thank you, Linda Kane Customer Service Advocate Tunkhannock Auto Mart

1
...
1 - 10 of 51 results