Turlock Chrysler Dodge Jeep Ram

Not the greatest customer service. Commutation was very poor. At one point i was blamed for not answering questions that I had answered twice. Then I was told, “ I talk to 20 people a day, the conversation poor. At one point i was blamed for not answering questions that I had answered twice. Then I was told, “ I talk to 20 people a day, the conversation start to blend together.” I asked for someone that wasn’t so busy to work with and he stopped communicating, until I called him. Ultimately, we were not able to get a deal done. UPDATE! After posting this review, I received a harassing call from the sales person that helped me. He told me I had no right to post this review because it wasn’t his fault that He didn’t get the deal done. His final words were, “You know what bro, good luck getting a deal done at another dealership, because your credit isn’t that great.” And then he hung up on me. Very unprofessional! UPDATE To the update: I was able to get the Jeep I wanted at a much better price at Cabral CDJR in Manteca the day after my horrible experience at Turlock CDJR. Cabral has amazing service and professionalism. More

Excellent service. No high pressure B.S.Very nice people Excellent service. No high pressure B.S. Very nice people all doing their best to help you get the vehicle you want. Glad I went there and will buy f Excellent service. No high pressure B.S. Very nice people all doing their best to help you get the vehicle you want. Glad I went there and will buy from them again. 2018 Nisson Frontier 4x4 low miles very clean More

We were pleased with the help we received and very helpful with any concerns or questions we had. We are loving our new Jeep Grand Cherokee!! helpful with any concerns or questions we had. We are loving our new Jeep Grand Cherokee!! More

Came to Buy a NEW RAM as I drove on lot 10:00 am WED Jan 15 2020 I stood around in front went inside place had a pegboard with many keys to vehicles, and no one as I drove on lot 10:00 am WED Jan 15 2020 I stood around in front went inside place had a pegboard with many keys to vehicles, and no one around, as aq disabled man, I called a contacted thru web site and am ready to buy new ram truck, ignition orange 2019 classic and it is broken and undrivable I found out by driving far out into dirt lot and had to ask help, Having just left Cabral jeep on another dealer, and their salesman was so smelly and unkempt and pushy ten am sales area floor many to busy playing with phones More

They were very willing to do everything we wanted to do. Test drives working with us on paying for in. We’ll 100% happy with them. Test drives working with us on paying for in. We’ll 100% happy with them. More

Edman did a wonderful job in helping me find the truck that I would be happy with. He explained everything about the truck and was thorough. This is my second experience in buying a truck from Edman... I that I would be happy with. He explained everything about the truck and was thorough. This is my second experience in buying a truck from Edman... I recommend Edman without reservation... More

I have bought For vehicles and they have treated me so well. They do such a fine job and they take care of you when you come in they’re not pushy. And they look up for the customer well. They do such a fine job and they take care of you when you come in they’re not pushy. And they look up for the customer More

Save yourself.... Buy elsewhere!! The sales dept. Is wonderful while selling you a vehicle, once you're locked in, the nightmare starts! January 1st I bought a brand new 2019 Grand C The sales dept. Is wonderful while selling you a vehicle, once you're locked in, the nightmare starts! January 1st I bought a brand new 2019 Grand Cherokee, fast forward to my first service appt. I came in on a Friday at 11 o'clock. Only one in the waiting room, waiting waiting. Finally, go out to ask the asst manager of service, what the hold up was, since it was just an oil change. He explains the vehicle has been long done and ready. Head back to reception, the lafy shoves the blame and says oh they're supposed to let me know, I ask, " so should I go grab my key from them?" She says, no I have it right here on the rack.... Clearly she was informed if she had the key and the clear out sheet. Chose to move along on my way. Saturday morning rolls around, and I get a voicemail. The lady explains that I had an appt at 11 am and missed it. So I call back, I explain I had an appt yesterday and my service was performed. She insist, so I ask her for what vehicle, Grand Cherokee? She says no a '14 charger. I explain to her that I don't own a charger, her reply... Well it must be my husbands... Excuse me?? My husband owns a car that I have no knowledge of?? I explain again, that there is confusion on their part I only service a Grand Cherokee with them. (It was my first and last Mopar purchase). She then gives me this man's address and personal info???? Then she says oh nevermind looks like its been dropped off here and is in the service bay? If this was my vehicle.. I would have flipped! I spoke with the manager asking them to get their records straight, because they have my personal info and Id hate for it to be handed out to a stranger! Not even a mere apology!! July, I stop on Best RV and find a travel trailer I just love. My owners manual doesnt have a tow capacity chart, online forums all show contradictory data, so I call Jeep/FCA and ask for VIN specific tow capacity. Chelsea says 6200 pounds. I asked again to be sure, because at this point, its the deciding factor of making this deal. She assures me! So not only do I purchase the trailer, but also paid 1000 dollars to best rv to install a complete tow package. Hook the trailer up and drive down the block and get a really bad feeling. Get out and can feel the heat excessively coming off the motor and out the exhaust pipe. So call FCA a second time. This lady says, well it says 6200 pounds if properly equipped... What is properly equipped? She puts me on hold, to finally get back on and say it is not 6200 pounds. So I ask for a supervisor. Long story short, he calls me back after listening to both recorded calls, and says they'll pay half of the upgrades because I was misinformed on a recorded line, but I should have done my research. Im sorry, should I call a third party more qualified on your products? Go into TDCJ get a quote that is nearly $4000. FCA keeps saying TDCJ is telling them I haven't been in for a quote. George the service manager has a copy, I handed to him myself. Being over it, I go in to inquire about cancelling my warranty, and going to CarMax for an offer. Eric, the finance director asks if it would be okay to give me a bid. I say sure! He gives me a written offer on August 5th, guarunteed it through the end of the month- giving time for the warranty refund to clear the account. So on August 27th, the refund cleared. I call to let him know Ill be in right after work to make the deal. I walk in, he says he needs to rebook it. Remind you, I have the offer in my hand from Aug 5th. He comes out and says their offer will be less. So I pull out his guaranteed offer, he says let me go ask the general manager (Greg Singh) if he can match that. Comes out and says they can't do it. Im furious at this point. I ask to speak to Greg directly, we go back, I hand him the offer amd ask how can you not make a deal you guys guarunteed? He says book changes daily, I ask how long has it been that way. He responds, always. Okay, so if you both are well aware book changes daily, why do you guaruntee an offer that you're saying you cant guaruntee. He days well I didn't. Eric-finance director is standing right there. I said well he did, your finance DIRECTOR! He looks to Eric and says did you, he said I did. I guaranteed it through the end of the month. Greg responds with well book is book. Basically says get over it and move on. Customers witnessing this walked away from their deals and left. This place is a joke! Spend your hard earned money elsewhere! Trust me, you'll end up regretting it! More

Excellent experience! Iyden, Edman, and Homer all provided excellent service and made the process so easy! I would definitely buy there again and recommend this place to ev Iyden, Edman, and Homer all provided excellent service and made the process so easy! I would definitely buy there again and recommend this place to everyone else. More