Turner Chevrolet - Service Center

I have generally had good experiences dealing with the service department here, but this was about the worst experience I've ever had. I was originally told that my appointment would be over within two h service department here, but this was about the worst experience I've ever had. I was originally told that my appointment would be over within two hours. After an hour and 50 minutes, a young lady came out and told me there was a problem with the brakes wearing unevenly and recommended that I have them taken care of. I asked her how long it would take to get them fixed and she said about an hour an a quarter. Up to that point, I can't fault anything the dealership did. I told the young lady that I did want to have the service performed, but I wanted to call my wife first and see if that would be all right with her, because I had previously told her I would be home by noon or shortly thereafter, and I wanted to let her know that I would be later than that. After I called my wife and told her I might not be able to leave the dealership until about 12:45, the young lady came back and said there was another problem - the parts necessary to repair the brakes were not in stock and it would take about an hour to get them. So I figured she was telling me that in order to get the work done today, it would take two and a quarter hours - an hour to go get the parts and then another hour and a quarter to do the work. I told her that I did want to have the work done; however, under the circumstances, I did not want to have the work done today, but would schedule another appointment to come back and have the work done. I asked her to just finish up as quickly as possible so that I could go home. I then waited an hour and a half, without receiving any sort of update, before going back into the service area and asking if someone could tell me what was going on with the car. A young man went back and checked, and told me that the technician said he would have the brakes all fixed in another 20 to 30 minutes. This was the first indication I had had that the service department had decided to go ahead and do the brake work, despite my request NOT to have the brakes worked on today. But I figured that if they had started the work, there wasn't much sense in asking them to discontinue it at that point, and if it would be done in another 20 to 30 minutes, that wouldn't be too bad. I went back to the waiting room and waited for more than another hour, still without receiving any further updates, then went back into the service area, where a blonde lady (not the young one I'd dealt with earlier), went back to check and reported that the technician was just finishing up and my car would be ready as soon as the paperwork was done. After another 10 or 15 minutes, everything was finally ready about 2:15. In view of the length of time I had to wait, Nate (the only employee whose name I caught), gave me a $40 discount, which was a little bit of consolation to me, but I was still quite upset that work was done today despite my instructions that I wanted to come back and have it done another day, and that I was kept in the dark for such a long time after I had expected everything to be completed. More

Excellent service and courteous staff! Service was completed well ahead of time. Would highly recommend! Service was completed well ahead of time. Would highly recommend! More

Great service team! ! Always appreciate the extra mike they go!! Thank you so very much ! Always appreciate the extra mike they go!! Thank you so very much More

Extremely professional! Completed my service in 35 minutes. Kind staff, clean and modern facilities. I’d recommend the dealership to a friend! Completed my service in 35 minutes. Kind staff, clean and modern facilities. I’d recommend the dealership to a friend! More

Knowledge able staff. They know their trucks. Very expensive Helpful and courteous staff. Were able to give me a loaner which we appreciated since we are 35 miles away They know their trucks. Very expensive Helpful and courteous staff. Were able to give me a loaner which we appreciated since we are 35 miles away More

Always receive great service! Able to schedule appointments to meet my schedule. Staff very friendly. All technicians always go out of their way to help me and advise me when I as Able to schedule appointments to meet my schedule. Staff very friendly. All technicians always go out of their way to help me and advise me when I ask. Thanks to all at Turner ! More

Nataniel was very helpful with my service. I've had my Chevy HHR for over 16 years. And most of my repairs have been done at the Chevrolet dealer. All of the staff are very professional and Fr I've had my Chevy HHR for over 16 years. And most of my repairs have been done at the Chevrolet dealer. All of the staff are very professional and Friendly. More

I would never go anywhere else for service. All employees are very knowledgeable and courteous. I always get the best service for my Equinox. All employees are very knowledgeable and courteous. I always get the best service for my Equinox. More

Tried to rob me lied to me sure y'all got it recorded he lied to me lied to me More

Great customer service and very friendly staff and clean environment and prompt service I thank you for your service . environment and prompt service I thank you for your service . More