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Turner Kia
Harrisburg, PA
277 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 277 reviews
July 11, 2023
Just had my seltos serviced on Monday July tenth. Scott was very pleasant and he let me know how long it would take and he was right on the money. He went over the work done and had me out the door i Scott was very pleasant and he let me know how long it would take and he was right on the money. He went over the work done and had me out the door in no time. I really don't mind sitting at Turner Kia, they get the work done on time. More
by crazydogbbq
Employees Worked With
Scott in service
July 05, 2023
Took my car in for insp. Needed a new battery. They installed one. Since then my car alarm is going off, the car was deader than dead; had to call AAA and now the driver’s d Needed a new battery. They installed one. Since then my car alarm is going off, the car was deader than dead; had to call AAA and now the driver’s door alarm sensor keeps going off saying my door is ajar. The car no long beeps when I lock it. I don’t know what they did to it but I am very unhappy.. The service department at this dealership is lousy. Nothing like it used to be!! More
by Pancakes Mom
Employees Worked With
Caitlin
June 01, 2023
I cosigned a car for my daughter. They messed up my social security number and when they asked me to fix it they said it did not matter what the last digit was. It would still bring They messed up my social security number and when they asked me to fix it they said it did not matter what the last digit was. It would still bring me up. I said that's ridiculous and not true. They assured me my credit would be ran once. They actually ran it 3 times for hard inquires. Dropped my credit score. The salesman Mitch told us 5 minutes for paperwork it took 2 hours and he disappeared not giving us an update. I was having major surgery in 2 days I was in allot of pain. They were aware and still took their good old time. They assumed my daughter had a down payment without asking her. Another salesman yelled at me after I yelled for Mitch he had 5 minutes to get it done after sitting for an hour and a half. They called my daughter and told her I needed to take a picture of my driver's license and send it to them. My husband called and told Mitch I am laid up in bed for 6 to 10 weeks He hing up on my husband. They offered to drive to my house to get a copy. My husband explained they are so untrustworthy we would not do that. Jeff explained to my husband he heard about our situation after we left. Did we get a phone call apologizing? Nope nothing until they needed something from me. The whole experience was lies and deceit and it was awful. I will never go or recommend this car dealership ever. If it wasn't for my daughter having her heart set on the car I would have left. We have told all our friends about our experience. They were in awe and shock over what was done to us. They also will not be going to Turner Kia. My daughter just found out her registration is messed up. It is still showing her trade in car. So when will this nightmare end. More
by Meli9227
Employees Worked With
Mitch Koenig, Mike Johnson
May 18, 2023
From the beginning my family had a bad incling about turner kia being told from many sources not to go there. I had my heart set on a kia soul and people I trust and love were very reassuring. My father turner kia being told from many sources not to go there. I had my heart set on a kia soul and people I trust and love were very reassuring. My father even talked to the GM of this place and said he's heard bad things. His response was "I've been here 8 years and haven't heard that." He definitely ate those words. My friend who had spoken with Sarah (sales rep) previously was to be who we worked with. Instead the GM handed us over to Mitchel. Not that this is any of mitch's fault but unfortunately the experience came with him being the sales rep for us. We test drove the car and I was told not one thing about the features, settings, what's good about the car. Nothing. I got out feeling confused as to what I was even wanting to buy. Multiple times they tried to low ball me on my trade in, had us sit for over 2 hours waiting on paperwork. They messed up my mother's SSN and had to redo said paperwork. My mother who was two days away from neck surgery was in lots of pain, finally lost her patience and yelled to our sales rep to hurry or we were walking. Another man stepped in front and yelled back to my mother. The whole thing was unpleasant, unprofessional, and humiliating on their part. If it weren't for the Soul being my dream car along with knowing people close to the turner family we would've all walked out. I will never tell people to buy from them nor will I ever buy from them again. I, along with a good portion of my family members, will be letting everyone we know about our horrible experience. And to think this happened being close to people who work for them. That's how they treat friends and family, imagine how they'll treat strangers. More
by Bebe
Employees Worked With
Jeff and General manager, Mitch Koenig, Mike Johnson, Allan Donato, Scott Wenrich, Rick Tennant
