Our salesperson, Andres Areiza, was terrific... before, during and after!! We did have a glitch with Management when, after almost 5 hours, we were told we would not be able to leave with our new car. We had to return two days later to get our car (an hour each way for us). However, everyone we met was warm, friendly and very accommodating. The detailing of our Sequoia was superb!! Post purchase, they will be helping us with Bluetooth connectivity, the navigation system and universal garage door opener. We LOVE our new vehicle and got a great price!! If we could, we would rate our overall experience and customer service with 4.5 stars.