Turnersville Jeep Chrysler Dodge RAM

Jack was great! The customer service was great and I absolutely love my car. The process took a little longer than expected once I was handed over to the financer bu The customer service was great and I absolutely love my car. The process took a little longer than expected once I was handed over to the financer but it all worked out in the end. I would definitely recommend Turnersville to my friends and family. More

My initial impression was great, as their internet sales manager responded to my inquiry and went out to snap some pictures of a new arrival on their pre-owned lot. She sent me a link to an Autocheck, which manager responded to my inquiry and went out to snap some pictures of a new arrival on their pre-owned lot. She sent me a link to an Autocheck, which showed that the vehicle was accident and damage free! Great! I was ready to make arrangements to travel from NC to make a deal happen, as I have a check in my hand. I tried REPEATEDLY to connect with the sales manager the next day by phone, email, and text.... Finally, I called in and asked for someone else to help me, only to find out that the manager is off on Fridays. That's fine, just have an out of office email or voicemail! Having a backup on your day off is important! Anyways... FINALLY get connected with the sales manager the next day. Let her know what my OTD target was in order to try and make something happen, but was told that they absolutely will not accept anything less than full list price. After some back and forth, I decided that I liked the vehicle enough that I would offer full list if they would waive their $449 doc fee. Again, I was told "no". So, I thanked them for their time and was ready to move on. Shortly after, I receive an email from the sales manager saying "my apologies! Of course we can do that!". Ok.... reluctantly, I start coming back around to working this deal out, as long as they can provide me with a Carfax report. The reason for this is that I have seen discrepancies between Autocheck and Carfax when it comes to accident and damage reporting. Just wanted to cover all my bases. I am told "our dealership doesn't do Carfax... ONLY Autocheck". So, I went to their listings on Autotrader to see if this was true. It wasn't! I literally stopped counting "Free Carfax, provided by Turnersville Chrysler Jeep Dodge RAM" after I hit about 15. Seems they like to attach the Carfax reports to only the cleanest of vehicle histories and Autocheck to the rest. I sent the sales manager SCREEN SHOTS of the Carfax reports provided by HER dealership, but she stuck to her guns... "we ONLY use Autocheck". So.... I sourced my OWN Carfax and found out that the vehicle I was interested in had been in at least 2 accidents, one of them being VERY significant. No wonder she didn't want to provide the Carfax... Whatever... poor experience all around. Take your business elsewhere. More

I loved the experience of buying the jeep. Unfortunately not alot of info cause of virus but we are figuring it out. Mark was sooooo helpful not alot of info cause of virus but we are figuring it out. Mark was sooooo helpful More

They were good till we paid then we weren't worth their time. All we wanted was the 2nd key to our brand new truck and they would ignore message and not return calls. Then I show up when they say they have time. All we wanted was the 2nd key to our brand new truck and they would ignore message and not return calls. Then I show up when they say they have the key and offered to fill my tank for the trouble but only 1 person can do that and he is out so can I wait 45 minutes. Very poor experience. More

Friendly and Efficient I brought my Jeep to get an oil change and the service team was very friendly and accommodating. My car was done quickly. They even offered to give me I brought my Jeep to get an oil change and the service team was very friendly and accommodating. My car was done quickly. They even offered to give me a ride in case I didn't have one. I am confident that I will go back to this location for all of my service and Jeep needs. More

Treated very professional recall service & oil change done in a timely manner. Also was able to schedule my recall in a timely & convenient time for me done in a timely manner. Also was able to schedule my recall in a timely & convenient time for me More

Well. The jeep price was good, i know things are different with covid but after the fact i cannot get ahold of anyone to ask questions. Not the salesman, manager, finance director. The service cen different with covid but after the fact i cannot get ahold of anyone to ask questions. Not the salesman, manager, finance director. The service center didn’t even get back to me. The warranty was skimmed over and added in, luckily i did want. I don’t live close to this dealer but i probably wouldn’t go back to buy a car if i did. More

Fast, Fair and Accomodating Great atmosphere, accommodating and the team was personable. I'd recommend them to anyone. They took care of my requests and were extremely fair to Great atmosphere, accommodating and the team was personable. I'd recommend them to anyone. They took care of my requests and were extremely fair to deal with. More

I purchased a Certified Preowned Jee Wrangler 2016. The vehicle was delivered with missing parts (hood bumper and soft top straps), a tor windshield wiper. Fluids were low and radiator cap had to be repla vehicle was delivered with missing parts (hood bumper and soft top straps), a tor windshield wiper. Fluids were low and radiator cap had to be replaced. Back left tire has a leak. Had to go out of my way to bring the car back for service just days after the purchase. Salesman did not follow up in a timely manner as promised. More

Great and fast service happy I chose Turnersville to do my service hope to return next time to buy a truck in the next few weeks. my service hope to return next time to buy a truck in the next few weeks. More