Turnersville Jeep Chrysler Dodge RAM

Awful service both before, during and after purchase Should never have purchased here. Wasn’t impressed with the lack of attention to making the sale. One sales manager intervened and found the vehicle Should never have purchased here. Wasn’t impressed with the lack of attention to making the sale. One sales manager intervened and found the vehicle I wanted as well as negotiated a fair trade in. Details of the deal kept changing regarding finance terms, payoff penalties, etc. Then, after buying the brochure and attempting to set up Unconnect service, found that the vehicle had been previously registered to another customer. Company wanted proof of ownership from dealer. A week of unreturned calls, hours on hold waiting for sales/finance manager and crappy attitude once I finally got a hold of someone, it finally got resolved 10 days later. And, three weeks after closing the deal, we are receiving payment notices for the vehicle we traded in. The dealer has still not transferred the paperwork. When we called (and again waited on hold for 10 mins, we were told they were too busy to deal with it but would try to get around to it. We will never buy another vehicle from this place. More

Awesome I dont usually take my cars to a dealership for service but in this instance I had to. Chris took my call, provided same day service and was in and ou I dont usually take my cars to a dealership for service but in this instance I had to. Chris took my call, provided same day service and was in and out very quickly!! More

Awesome Experience Worked with Steven Albright and had the best experience. He was fast, knowledgeable, couteous, thorough and professional. We didn't have mother natu Worked with Steven Albright and had the best experience. He was fast, knowledgeable, couteous, thorough and professional. We didn't have mother nature on our side but test driving in the rain was More

Extremely Frustrated I am extremely irritated at this point. I called to request an appointment at Jeep for extreme shaking when I hit a bump on the highway. They told m I am extremely irritated at this point. I called to request an appointment at Jeep for extreme shaking when I hit a bump on the highway. They told me that I have a recall on my 8 month old Jeep for it's steering. They explained that this should fix the issue. It did not. I brought it back yesterday to be looked at and they did a wheel balance. They also charged me $117.23 since they explained that this was not covered through the warranty. Driving my vehicle today, the "fix" they put in place did not work. Not to mention that they kept my car ALL day on Saturday and yesterday. This is utterly ridiculous and I would like my money back and my Jeep to be fixed. More

Dropped off and picked up as promised Dropped off in the morning and picked up early afternoon as discussed. It was a pleasure dealing with the service department. Wouldn't hesitate to ret Dropped off in the morning and picked up early afternoon as discussed. It was a pleasure dealing with the service department. Wouldn't hesitate to return. More

Oil change appointment Came in on a Wednesday, customer service stayed they were very busy, but offered me an appointment the next day. When I arrive the next day service wa Came in on a Wednesday, customer service stayed they were very busy, but offered me an appointment the next day. When I arrive the next day service was quick and easy. More

Was quick and easy Only bad thing was they didn’t bother to put air in my tires after changing my oil. Would be nice if that could be done while u have the vehicle. Only bad thing was they didn’t bother to put air in my tires after changing my oil. Would be nice if that could be done while u have the vehicle. More

Best deal in the world Got a great car at an awesome price! Dedicated and knowledgeable staff. Dealership prep and check out was smooth. Looking for a car??? Go here fir Got a great car at an awesome price! Dedicated and knowledgeable staff. Dealership prep and check out was smooth. Looking for a car??? Go here first. More

Rachel Thatcher is AWESOME !!!! Great Service as always. You need donuts in the waiting area !!!!! I plan on coming back for a 2020 model as soon as I can. I am on a lease. Great Service as always. You need donuts in the waiting area !!!!! I plan on coming back for a 2020 model as soon as I can. I am on a lease. More

Rude service advisors I brought my 2019 Ram 1500 Laramie sport into the dealership for the blind spot sensor that went bad while towing my travel trailer. I dropped it off I brought my 2019 Ram 1500 Laramie sport into the dealership for the blind spot sensor that went bad while towing my travel trailer. I dropped it off on a Saturday morning for them to tell me that they had to order the part. So I went back the following Saturday to have the part installed and dropped it off once again. I asked the two service advisors working that day if Ram would be able to give me a free oil change for my inconvenience. Gas for two vehicles to drive up, mileage on my two vehicles, and my time is more than any oil change that would cost the dealership barley nothing to do. The two service advisors smiled at me and said, “No, a free oil change is not going to happen!”. They said how was it their fault that my Blind spot sensor went bad? Really? How is it my fault that the blind spot sensor went bad on a 2019 truck with less then 10,000 miles that was $62,000.00. I guess it was impossible to make that request happen for good customer service. But instead they made me feel stupid for even requesting that. The service advisor was supposed to give me the customer service number to Ram and totally dismissed it. It’s a shame Acura doesn’t make pick-up trucks because I get a rental when I need service on my 2019 Acura MDX. Anyway, I lease my vehicles and in two years I will go with the competition that gives me the best customer service. More