Turnersville Jeep Chrysler Dodge RAM

Dealership installed new fuel injectors (under warranty) incorrectly leading to a break down and a tow immediately after after leaving this dealership (Turnersville). This is documented and validated by a incorrectly leading to a break down and a tow immediately after after leaving this dealership (Turnersville). This is documented and validated by a competitor dealership (same brand) as well as a FCA case. Ultimately, local competitor dealership had to repair and replace the incorrectly installed fuel injectors installed by Turnersville. The failure to install the injectors correctly has led to additional problems that require repair now. My experience with this dealership (Turnersville) is that that they are challenged to meet service time estimates, and they are poor at communication and providing updates. Their feedback on troubleshooting issues is often erroneous, and my experience is that they will push back on warranty claims as a standard response (Why?). I would specifically recommend that if you have a Cummins or Ecodiesel that you should absolutely not come to this dealership (Turnersville) for service. It is my opinion that they do not have qualified diesel mechanics (or Service Manager oversight) to repair Dodge\RAM\Jeep branded Cummins or Ecodiesel equipped vehicles. Note: I have documentation from FCA and/or FCA dealers. More

Great place to do business. Exceptional service. From the moment I entered until the moment I left I was treat with exceptional service. The person who greeted me to the gentleman who provided the service on moment I entered until the moment I left I was treat with exceptional service. The person who greeted me to the gentleman who provided the service on my vehicle were professional and knowledgeable. Thank you for providing exceptional service. More

So far so good on my car. I pray the service stays great . I love my 300 and i look great in it. Thank you . I love my 300 and i look great in it. Thank you More

Unprofessional and didn’t follow up in a timely manner on a $$$ service. I was told that I should’ve called to order my part before scheduling my appointment. Adding several days to the finished repair. Thin a $$$ service. I was told that I should’ve called to order my part before scheduling my appointment. Adding several days to the finished repair. Things got better with updates once management got involved after I contacted them but I had to call for updates prior. I was told my number was missing and the service agent had to rummage through my personal paperwork in my glove compartment to look for my phone number. More

Bought my jeep here and I love it. The sales staff worked with me and got me to a price I was comfortable with, Jack really helped me every step of the way. Great experience and i will recommend all my frien with me and got me to a price I was comfortable with, Jack really helped me every step of the way. Great experience and i will recommend all my friends who need a new car to come here. More

Service and efficiency were top notch as always! The team was great. Rachel is always especially helpful and friendly. Thanks again everyone and see you next time! was great. Rachel is always especially helpful and friendly. Thanks again everyone and see you next time! More

Second time I've had the car in for this problem. The problem wasn't fixed and will have to go back. In addition, the car is now making a whistling noise coming from the vent that was not there when I d problem wasn't fixed and will have to go back. In addition, the car is now making a whistling noise coming from the vent that was not there when I dropped the car off. More

I always have a wonderful experience. I leased a brand new vehicle and they were great from the beginning to the end! Joe and Adam were great! Very nice and friendly. It was a pleasure the whole time. Ada new vehicle and they were great from the beginning to the end! Joe and Adam were great! Very nice and friendly. It was a pleasure the whole time. Adam was very attentive and explained everything step by step. I will recommend family and friends to stop in if they are looking to purchase or lease a vehicle. More

Just a terrible overall experience with the service team at this dealership. My vehicle has now been there 4 times for the same noise that still is not resolved. They threw 3 parts on it and that didn't w at this dealership. My vehicle has now been there 4 times for the same noise that still is not resolved. They threw 3 parts on it and that didn't work. This time I went to pick it up as I needed it while they wait for direction from Chrysler on a fix. When I get there I notice a large bolt in my tire that they said no problem they would take care of it. This happened while the vehicle was in their care. They blamed me for it even though they had the vehicle for 2 days at that point. They said it was impossible for them to run it over even though the vehicle was moved in and out of the garage to the back lot. They first said they wouldn't pay for the tire then said they would cover half. Then they had the nerve today to say my mechanic heard a funny noise while driving the car and noticed a bolt in the tire. Now they play dumb like they just found it even though I have a text message before this saying they would only pay half. Poor customer service and not a single call to keep me updated. I have to call asking for an update. I get a text at 5:45pm which is after service closes basically saying to pick up my car tonight or tomorrow. That was it. No courtesy calls. Just a rude text message. No update on the noise, they haven't heard from Chrysler yet or whether the tire was replaced. I call and the operator says your total is $271 so now they are trying to pass the full cost of the tire to me. Unacceptable that I should pay for their mistake. I will never step another foot into that dealership other than to pick up my car tomorrow. I would rather take it elsewhere and start over to get this noise issue fixed. It's pathetic how they treat people. More

Preston's Beasley's was so great he was doing everything for me to get the right vehicle fit for me and monthly payments low and just the way I needed them to be . Great job Preston . everything for me to get the right vehicle fit for me and monthly payments low and just the way I needed them to be . Great job Preston . More