Tustin Cadillac

They were great when I just purchased my XT4. I had a hard time deciding between XT4 and XT5 - but Alex was very patient and understanding! Same with Finance - Rich and Vic were informative and p I had a hard time deciding between XT4 and XT5 - but Alex was very patient and understanding! Same with Finance - Rich and Vic were informative and pleasant! Not to forget Jimmy that handled my trade-in. I can truly recommend them! More

I can’t tell you enough about how wonderful the staff at Tustin Cadillac is. The main guy who makes us choose Cadillac service department over other mechanic shops in RUBEN! He is courteous, accommodating, Tustin Cadillac is. The main guy who makes us choose Cadillac service department over other mechanic shops in RUBEN! He is courteous, accommodating, professional and polite. I always had a great experience bringing in our cars. To be honest, the prompt and convenient services at Tustin Cadillac are one of the reason we are on our 3 cadillac! 😊 My car was picked up and dropped off from/to my house for an oil change and maintenance. Can’t ask for a better service. More

Like another reviewer...if I could, I would give them a zero. Don't buy a used car from them! They will treat you horribly. Jeff in the service department could not have been any ruder. Evidently, onl zero. Don't buy a used car from them! They will treat you horribly. Jeff in the service department could not have been any ruder. Evidently, only people who buy new cars and are still under warranty, deserve good service. I was just about ready to buy a new Cadillac from them, but now I will go to another dealer. They are just awful! More

I was shopping different stores for escalade for couple of months and wasn't getting much proper help and straight answers on prices etc. Mr Peter Ngo the General Mgr of store sent me a email asking if of months and wasn't getting much proper help and straight answers on prices etc. Mr Peter Ngo the General Mgr of store sent me a email asking if i have been helped and if i had any questions. I was not only impressed him reaching out to me , he also put his sales mgr to assist me which was done in timely matter. Roy lester then reached out and provided me with proper unit and pricing. He assigned a sales person Gregor gonzales to prepare and delever the unit to me. Their finance mgr had access to all banks and made my day with her excellent communication. Wow wow wow If you care about process and communication then this is your store. One of a kind. I recommend this to all my friends and family. Thank you More

The entire team here was very welcoming, knowledgeable and made the process of leasing our new Escalade very easy. They took a lot of extra time with us to make sure we understood the vehicle. I would rec and made the process of leasing our new Escalade very easy. They took a lot of extra time with us to make sure we understood the vehicle. I would recommend them! More

if i can give it zero i would, this dealer is a joke and they don't honor their word. they made me fly from SLC to pick up a car and i get there and we go through the whole process, credit, deleivery and ev they don't honor their word. they made me fly from SLC to pick up a car and i get there and we go through the whole process, credit, deleivery and everything and right before i go in to sign the manager came out and flat out said sorry we can't sell you the car because you are from out of state, eventhough they knew i was from out of state from the begining and the sales manager knew it all. the salesman was great and nice but the management was baaaaad. More