Tustin Hyundai

This is one of the best dealerships I have ever done business with. I highly recommend them. I bought my 2007 Santa Fe from Douglas Hyundai with was bought out by Tustin Hyundai. They have the same empl business with. I highly recommend them. I bought my 2007 Santa Fe from Douglas Hyundai with was bought out by Tustin Hyundai. They have the same employee's and great service. I only wish they weren't so far from my home. More

Martin always tries to be accommodating. He is always polite and courteous. Ever since his arrival in the service department things have improved. I am very happy to see that Hyundai listens to it's cust polite and courteous. Ever since his arrival in the service department things have improved. I am very happy to see that Hyundai listens to it's customers, and takes action. More

We are a return customer. We have owned three hyundai automobiles and currently own two - a 2007 Sonata and 2005 Tuscon. We have been very pleased with the Service Department, in particular Mark Rodelo, automobiles and currently own two - a 2007 Sonata and 2005 Tuscon. We have been very pleased with the Service Department, in particular Mark Rodelo, who makes are service visit very pleasant. He is diligent about obtaining quality of service and the best cost for us. We are very satisfied customers and I would definitely recommend OC Tustin Hyundai to anyone looking for a Hyundai. Elaine Kral More

Mark did a great job on my warranty issue. Got an appointment right away. Fix was prompt and complete. Mark seemed pretty serious - needs to smile a little more. appointment right away. Fix was prompt and complete. Mark seemed pretty serious - needs to smile a little more. More

Mark Rodelo worked very hard to find a replacement item in time for my trip to Los Angeles. My work was covered under the warranty and I was very happy with the results. in time for my trip to Los Angeles. My work was covered under the warranty and I was very happy with the results. More

I have consistently received the highest quality service from Tustin Hyundai. All the employees I have met there have gone out of their way to provide excellent, timely work and customer service. The last t from Tustin Hyundai. All the employees I have met there have gone out of their way to provide excellent, timely work and customer service. The last time I took my car for service provides an example of great customer service. I mistakenly left my portfolio, someone turned it in, and Mark Rodelo found my card in it and called me. I had already returned to Redondo Beach where I now live, and because there was an endorsed check in the portfolio Mark took care to store it in the safe until I could return to pick it up. That extra care and effort on his part means a lot to me as a customer. Lynda Nelson also went "beyond the call" in helping me with a serious problem. After I moved, Hyundai Finance apparently entered my new home address incorrectly in the billing system. Hence I did not receive my May statement. I was in the midst of a rushed, difficult move, and without the statement as a reminder I missed my May payment without realizing it. Hyundai Finance began a barrage of calls to me, each time requiring that I enter my birth date and last four digits of my SSN for the call to go through. I did not know if the call was legitimate, and without exposing myself to potential identity theft I could not find out why I was repeatedly being called. I was very frustrated by the calls (several times a day) and finally contacted Lynda. She said Hyundai does not make those types of calls and gave me another contact number. By calling that number I was fnally able to find out the cause of all the harassing calls, and was told I would be sent another payment slip to return with my May payment. I NEVER RECEIVED THE PAYMENT SLIP. Nonetheless I sent my May and early June payment together with a letter explaining what had happened. I copied John Krafcik and Ron Haughey on the letter. I DID NOT EVEN RECEIVE THE COURTESY OF A RESPONSE FROM HYUNDAI USA. AFTER THIS ORDEAL, AND THE COMPLETE ABSENCE OF A RESPONSE FROM HYUNDAI, I DO NOT EVER PLAN TO BUY ANOTHER HYUNDAI. I ALSO CONTINUE TO TELL AS MANY PEOPLE AS POSSIBLE ABOUT MY VERY NEGATIVE EXPERIENCE WITH HYUNDAI FINANCE. Forgetting to send the May payment was a mistake on my part, for which I am sorry. Nonetheless, it was the data entry error on the part of Hyundai Finance that was the original cause for the mistake. The way I was treated by Hyundai Finance, AND PARTICULARLY THE LACK OF ANY RESPONSE FROM HYUNDAI USA, HAS LEFT ME WITH A VERY NEGATIVE PERCEPTION OF THE COMPANY OVERALL. More

I have to start by saying my new Sonata is great car. I love the quality of the car and I would not think twice about getting one. I'm here to rate my experience with the dealer. The loans department was o love the quality of the car and I would not think twice about getting one. I'm here to rate my experience with the dealer. The loans department was outstanding, explained everything to detail and answered any questions my wife and I had. I'm very happy with the service I received at this dealership and the customer service is outstanding. I would recommend this dealership to all. Israel More

I was having a problem with my windshield washers not working properly. I called ahead to make an appointment with Mark Rodelo. I came in, and my problem was taken care of within 25 - 30 minutes! I ha working properly. I called ahead to make an appointment with Mark Rodelo. I came in, and my problem was taken care of within 25 - 30 minutes! I have followed Mark to three different Hyundai dealerships now and have always been satisfied with his personable attitude towards customers. I love the fact that he has my car washed for me every visit before it is released back to me - no matter if I'm having warranty work or paid repairs/maintenance work done. What great service! Thank you. Suanne Perez 949-552-0215 More

Friendly, fast, efficient. Average pricing but with coupon specials you save. They washed my car and offer free coffee in the waiting room. The restrooms were very clean and neat, as well, which is a coupon specials you save. They washed my car and offer free coffee in the waiting room. The restrooms were very clean and neat, as well, which is a bonus for women. More

I was able to bring in both of my Hundai on the same day for service and waited only 1 hour for both cars to be serviced - wonderful. Everyone is nice and friendly. I have recommended this dealership to m for service and waited only 1 hour for both cars to be serviced - wonderful. Everyone is nice and friendly. I have recommended this dealership to my friends. Martin Aguilar is the best! More