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Tustin Lexus
Tustin, CA
2,412 Reviews
Our sales department has one purpose: to exceed your expectations from test drive to delivery. Our friendly, knowledgeable sales professionals will provide you with the information you need to make an educated buying decision. Our goal is for you to feel that the vehicle you drive away in is the perfect one for you.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 10:00 AM - 7:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:30 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:30 PM
Sunday Closed
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Showing 2,412 reviews
October 10, 2026
My service was efficient and prompt. Rick did a great job! Everyone I interacted with in the service department was courteous and kind. Rick did a great job! Everyone I interacted with in the service department was courteous and kind. More
by Cheri
Employees Worked With
Rick in the service dept.
October 09, 2026
I had a wonderful experience with Lexus in Tustin! The team was professional, attentive, and thorough in handling my vehicle’s maintenance needs. They also took the time to review and correct all the The team was professional, attentive, and thorough in handling my vehicle’s maintenance needs. They also took the time to review and correct all the information in their system, ensuring everything was accurate and up to date. I truly appreciate their attention to detail, excellent customer service, and commitment to making the entire process smooth and stress-free. It’s reassuring to know my vehicle is in good hands with a team that genuinely cares about its customers. Thank you for the outstanding service and professionalism. I highly recommend Justin and the Lexus service team to anyone looking for reliable maintenance and exceptional customer care! More
by Sadafmughal3
Employees Worked With
October 03, 2026
Treated like a king and queen. We had a terrible experience with managers and salesperson a few years ago but new managers and sales made a world of diffetence. We had an A+ experi We had a terrible experience with managers and salesperson a few years ago but new managers and sales made a world of diffetence. We had an A+ experience. More
by tosimonne
Employees Worked With
Ashley and Akex
October 01, 2026
Outstanding service, I was very impressed in their customer service. I felt I wasn't being sold a car, I felt their staff was helping me purchase the right vehicle for my lifestyle. Everyone was so fr customer service. I felt I wasn't being sold a car, I felt their staff was helping me purchase the right vehicle for my lifestyle. Everyone was so friendly and helpful. You can tell when an employer takes care of their staff when everyone is genuinely smiling and happy. Especially working on a Sunday. More
by tphung2011
Employees Worked With
Alex Mattes, Max the finance manager
October 01, 2026
I recently had the pleasure experiencing buying a car from Tustin Lexus for the first time. From the start, Daniel, the sales person was very helpful and knowledgeable. from Tustin Lexus for the first time. From the start, Daniel, the sales person was very helpful and knowledgeable. More
by Elikim3
Employees Worked With
September 30, 2026
I was 20 minutes earlier than scheduled time, but Rick Massucci was flexible on my schedule and provided an excellent service on my 9/26/26 visiting. Thank you, Rick. Massucci was flexible on my schedule and provided an excellent service on my 9/26/26 visiting. Thank you, Rick. More
by jean_ko
Employees Worked With
Rick Massucci
