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1,155 Reviews of Tustin Lexus - Service Center
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September 05, 2025
Nice location. Conveniently located off the 5 freeway. Service was mid day. Mid week. Just around lunchtime so had to wait a few minutes for a service advisor. The Conveniently located off the 5 freeway. Service was mid day. Mid week. Just around lunchtime so had to wait a few minutes for a service advisor. The greeter asked if would a water and he went I got me one. SA was courteous and efficient. I had an appointment for my service. Took just over two hours which included a wash. More
by jkubotax
Employees Worked With
James Olson
September 04, 2025
I always have a great experience in the service department at Tustin Lexus. They take me in right away and the service is speedy. They keep me apprised of any updates along the way. The service man department at Tustin Lexus. They take me in right away and the service is speedy. They keep me apprised of any updates along the way. The service managers are very courteous as well. I highly recommend them! More
by Kelly
Employees Worked With
Wyatt
September 04, 2025
Alex our service rep was very proficient and provided excellent service. Responded quickly and and gave us the best possible service. He also was able to address a question I had about our vents. It was excellent service. Responded quickly and and gave us the best possible service. He also was able to address a question I had about our vents. It was very much appreciated. Thank you. More
by Susan
September 03, 2025
This place always has been super courteous and friendly. The quality of service and work are far better than any other dealerships I went. Great to be your customer. The quality of service and work are far better than any other dealerships I went. Great to be your customer. More
by Sqltutors
Employees Worked With
James with Service Dept
August 31, 2025
Very responsive. Excellent customer service. I was sitting in a chair, waiting for my daughter to talk to the service person and one of the employees asked me if I’d Excellent customer service. I was sitting in a chair, waiting for my daughter to talk to the service person and one of the employees asked me if I’d like a bottle of water. I appreciate that kind of attention. Finished my service in the time promised and with a good explanation of what was done to my car. I’ll be sure to return to this dealer for service. More
by Carol
Employees Worked With
Derek
