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Tustin Lexus - Service Center

Tustin, CA

4.8
1,061 Reviews
Call Service Center (714) 544-4800

1,061 Reviews of Tustin Lexus - Service Center

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July 02, 2025

Tustin Lexus is top notch. I bought my ES in 2022 and have been returning for service since. Their service department is stellar. My agent, Derek K., is exceptionally knowledge More

by jenn.adame
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ray Wood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Derek Kincebach
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June 29, 2025

Professional service, easy to make an appointment and great service from check in to check out. More

by BLV
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wyatt Applebury
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Jun 30, 2025 -

Tustin Lexus responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Tustin Lexus! We are always more than happy to assist you if anything else comes up. Take care!

June 29, 2025

The people are professional and knowledgeable. I feel confident that I will get goo service More

by JK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Derrick
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Jul 01, 2025 -

Tustin Lexus responded

Hello, we're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

June 28, 2025

The service is prompt and professional. It is a nice touch for the car to be cleaned inside and outside. More

by David
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Kim
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Jun 30, 2025 -

Tustin Lexus responded

Hi David, we're so glad that we were able to go above and beyond your expectations! If you have any further questions, please don't hesitate to reach out!

June 28, 2025

Steve Rivera was super awesome. He was kind, attentive, and made sure I was taken care of. More

by brittannfarrell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Rivera
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Jun 30, 2025 -

Tustin Lexus responded

Hi, thank you for your kind review; we are happy to pass along your comments to Steve here at Tustin Lexus! Please let us know if there is anything else we can do for you; we are more than happy to help!

June 27, 2025

Tony serviced my mom's Lexus. He was terrific and very easy to work with. I highly recommend to get your vehicle serviced with him.. John More

by John
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Antonio or Tony service advisor
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Jun 30, 2025 -

Tustin Lexus responded

Hi John, thank you for your kind review; we are happy to pass along your comments to Tony here at Tustin Lexus! Thanks again for the recommendation, and have an amazing day!

June 27, 2025

Quick and easy place for service for your Lexus. Would come back again to schedule service. More

by James
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim
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Jun 28, 2025 -

Tustin Lexus responded

Hi James, we're happy to hear you had such a positive experience with our team! We hope to be of service to you again in the future. Best wishes, Tustin Lexus

June 26, 2025

Steve is very helpful and patient. He Explained the condition of the car and the maintenance items that need to be done. More

by Juhua Li
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve
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Jun 27, 2025 -

Tustin Lexus responded

Hello, we're happy you found our staff Steve to be so supportive during your experience here at Tustin Lexus. We are always more than happy to assist you if anything else comes up. Take care!

June 25, 2025

I bought my IS250 here, new, in 2007. The main reason I come back for service is because of the 2 service advisors that I really appreciate, they’re the best! Derick & Paul Kim More

by galoth
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Derick- Paul Kim
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Jun 25, 2025 -

Tustin Lexus responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Tustin Lexus! Thank you, and have a fantastic day!

June 23, 2025

My advisor Rick was a great help. He took the time to research the cause of the knocking noise in the back of the vehicle. Several advisors that I used before weren't as thorough as R More

by abouabdou
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick Massucci
Report | Print
Jun 25, 2025 -

Tustin Lexus responded

Hello, we're happy you found our staff to be so supportive during your experience here at Tustin Lexus. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

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