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Tustin Lexus - Service Center

Tustin, CA

4.8
1,159 Reviews

1,159 Reviews of Tustin Lexus - Service Center

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September 08, 2025

Great service, people work fast and efficient . Very polite , very helpful . Thank you for the great service . Svetlana More

by Svetlana
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joseph
September 07, 2025

quick service and very accommodating to customers. My agent James is very thorough and honest. More

by Kim
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jame Olson
September 06, 2025

I had an awesome experience. Rick was just super helpful and explained everything. Thank you More

by Aurora
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
N/A
September 06, 2025

-Quick appointment via online setup! -Short video from mechanic was a pleasantly informative! -one of better Lexus service/dealer in SoCal. More

by MM93!!!
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ray Wood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rick Massucci
September 05, 2025

Nice location. Conveniently located off the 5 freeway. Service was mid day. Mid week. Just around lunchtime so had to wait a few minutes for a service advisor. The More

by jkubotax
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Olson
September 04, 2025

I always have a great experience in the service department at Tustin Lexus. They take me in right away and the service is speedy. They keep me apprised of any updates along the way. The service man More

by Kelly
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wyatt
September 04, 2025

Alex our service rep was very proficient and provided excellent service. Responded quickly and and gave us the best possible service. He also was able to address a question I had about our vents. It was More

by Susan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ray Wood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alex at Tustin
September 03, 2025

This place always has been super courteous and friendly. The quality of service and work are far better than any other dealerships I went. Great to be your customer. More

by Sqltutors
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James with Service Dept
Sep 08, 2025 -

Tustin Lexus responded

Hi, thank you for your kind words and this wonderful review! If you have any further questions, please don't hesitate to reach out!

September 02, 2025

Steve R was awesome. This Lexus has been my go to for years, consistently going above and beyond. Thanks a lot! More

by Aachn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve R
Sep 07, 2025 -

Tustin Lexus responded

Hello, we're happy you found Steve to be so supportive during your experience here at Tustin Lexus. Feel free to reach out to us if you need anything. Have a wonderful day.

September 01, 2025

Jack was great to deal with! He provided excellent customer service and kept me updated. Would recommend! More

by Dave
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ray Wood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jack Dayeh
Sep 07, 2025 -

Tustin Lexus responded

Hello Dave, thank you for your kind review; we are happy to pass along your comments to Jack here at Tustin Lexus! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

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