Tustin Lexus - Service Center

I live in Newport Beach, but I go to Tustin Lexus for my service since they make it worthwhile I had a horrible experience with Newport Lexus during the purchase of my car in and their poor service durin service since they make it worthwhile I had a horrible experience with Newport Lexus during the purchase of my car in and their poor service during the process and afterwards. I’m glad that I considered driving the extra mile to Tustin since it has been a great experience the past two years. More

One thing we did not notice until after the service. When we are driving and comes to a stop and the engine keeps running to charge the battery then stops. When we start off the engine immediately sta When we are driving and comes to a stop and the engine keeps running to charge the battery then stops. When we start off the engine immediately starts running again. The engine runs between 90% & 95% of the time driving. With a hybrid this should not be happening. Another issue: My wife purchased the most comprehensive 10 year extended service agreement. It seems like this should cover an air conditioning condenser reservoir cleaning. We were quoted $199 for that service. We did not give permission to complete the work. More

Service was flawless. Derrick was responsive and attentive to my rather urgent need. Needed a replacement key for my extra which was lost in the recent Eaton fire, Derrick was responsive and attentive to my rather urgent need. Needed a replacement key for my extra which was lost in the recent Eaton fire, More

Staff is always friendly and welcoming. Easy and quick services. Steve has been great to work with Easy and quick services. Steve has been great to work with More

The service rep Dan Palacio was excellent and very knowledgeable. The car service was completed on time. I will certainly refer my friends who own Lexus to visit Tustin Lexus for service and repairs knowledgeable. The car service was completed on time. I will certainly refer my friends who own Lexus to visit Tustin Lexus for service and repairs More

Rivk has always been so professional and polite and curtious always . and so knowledgeable about everything and if he doesn’t know he finds out he’s a great communicator. He’s very very personable. Eve curtious always . and so knowledgeable about everything and if he doesn’t know he finds out he’s a great communicator. He’s very very personable. Every time we use wreck. We have a wonderful experience at Tustin Lexus. Down to the guys when you drive up that greet you they’re so personable the guy that picked up my rental car offered to help me take my packages out of the trunk into my car. They’re also nice there. We always have a pleasant pleasant experience at Tustin Lexus. More

Good services. Alex is very helpful and explains the questions clearly. I like the multi-point inspection report. Alex is very helpful and explains the questions clearly. I like the multi-point inspection report. More

Dennis and Gus are great! A pleasure to deal with knowledgeable professionals who are competent and courteous! Thank you! A pleasure to deal with knowledgeable professionals who are competent and courteous! Thank you! More

I'm very satisfied with the maintenance service. Steve the advisor was very helpful. Nice, professional staff at the Tustin lexus. Steve the advisor was very helpful. Nice, professional staff at the Tustin lexus. More

Starting with yesterday. Parts department was wonderful. I called at 4:57 pm and never felt rushed. Today Steve was fantastic. Answered all my questions and was very informa Parts department was wonderful. I called at 4:57 pm and never felt rushed. Today Steve was fantastic. Answered all my questions and was very informative. Loved him!! More