Tustin Lexus - Service Center

James from the service department was professional, helpful, and super easy to talk to. Really appreciated his positive attitude and great customer service! helpful, and super easy to talk to. Really appreciated his positive attitude and great customer service! More

Great dealership. Everyone very helpful car was done quickly.. Antonio was very nice and took care of me. Everyone very helpful car was done quickly.. Antonio was very nice and took care of me. More

All workers are friendly Waiting room is quite. Give the promise time well. Easy to get appointment Give the promise time well. Easy to get appointment More

Always have a good experience here. Robert was my advisor and he was very helpful! Robert was my advisor and he was very helpful! More

They give Excellent Customer Service! They are extremely helpful and caring. Easy to get service. They are extremely helpful and caring. Easy to get service. More

I went in for 6 month service today. Derek Kincebach was my Service Consultant. I waited in comfortable waiting room and Derek had my Lexus NX finished in 1 hr and 18 minutes including Derek Kincebach was my Service Consultant. I waited in comfortable waiting room and Derek had my Lexus NX finished in 1 hr and 18 minutes including a detailed car wash. I barely had time to start a new Book! Thanks for taking such great care of me. Will see you in 6 Months. More

I recently visited a Lexus service center and had an overall positive experience. From the moment I arrived, I was greeted with a warm welcome, which set a great tone for the visit. The diagnostic proce overall positive experience. From the moment I arrived, I was greeted with a warm welcome, which set a great tone for the visit. The diagnostic process was impressively fast, providing clarity on the vehicle’s condition without unnecessary delays. One aspect I truly appreciated was the honest approach—there was no pressure to proceed with repairs that weren’t necessary, which speaks volumes about their integrity and customer-first mindset. However, the estimated waiting time for service was longer than originally communicated, which was a bit frustrating. Despite this minor inconvenience, the professionalism and efficiency of the service team made for a good experience overall. I’d certainly consider returning for future maintenance needs. More

Service was super fast. Steve was amazing, kind, and clear. He goes above and beyond Steve was amazing, kind, and clear. He goes above and beyond More

Steve was amazing in providing me service. I will be back again. Thank you very much I will be back again. Thank you very much More

My experience with Tustin Lexus, the staffs genuinely helpful and welcoming from start to finish. I have Steve Rivera for service coordinator this time. The service was excellent, fast, and efficient, an helpful and welcoming from start to finish. I have Steve Rivera for service coordinator this time. The service was excellent, fast, and efficient, and he made sure I was comfortable and informed throughout the entire process. Steve was extremely accommodating and went out of his way to make everything as smooth and stress-free as possible. Highly recommend this location for anyone looking for top-notch service and a great team to work with! Thank you so much for an exceptional service. More