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Tustin Lexus - Service Center

Tustin, CA

4.8
1,062 Reviews

1,062 Reviews of Tustin Lexus - Service Center

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June 23, 2025

My advisor Rick was a great help. He took the time to research the cause of the knocking noise in the back of the vehicle. Several advisors that I used before weren't as thorough as R More

by abouabdou
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick Massucci
Jun 25, 2025 -

Tustin Lexus responded

Hello, we're happy you found our staff to be so supportive during your experience here at Tustin Lexus. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

June 23, 2025

Great service and appreciate the fast work time on my vehicle. James did a good job keeping me up to date More

by dorothyval
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James
Jun 25, 2025 -

Tustin Lexus responded

Hello, we're happy you found our staff James to be so supportive during your experience here at Tustin Lexus. We are always more than happy to assist you if anything else comes up. Take care!

June 22, 2025

Tony from the service department was extremely helpful and professional. I highly recommend Tony & Tustin Lexus. More

by tnormandin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony from service department
Jun 24, 2025 -

Tustin Lexus responded

Hi, we are very happy to have provided you with such a positive experience! Thanks for the recommendation, and have an amazing day!

June 22, 2025

Tustin Lexus is my default for all my maintenance needs. They’re prompt with their communication, and my experience every time is that they are very accommodating. My service advisor during my last visit wa More

by Clementina
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve
Jun 24, 2025 -

Tustin Lexus responded

Hi, we're happy you found our staff to be so supportive during your experience here at Tustin Lexus. Thank you, and have a fantastic day!

June 21, 2025

Tustin lexus is a very nice place to visit to take good care for my car More

by jshin902
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick
Jun 24, 2025 -

Tustin Lexus responded

Hi, we are very happy to have provided you with such a positive experience! We hope you have a great day!

June 21, 2025

Singu ( Paul) was very professional and courteous. Did explain the available services and helped me pick the right services. He did not try to oversell anything. Made the check-in and check-out proces More

by Anu
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sungha (Paul)
Jun 23, 2025 -

Tustin Lexus responded

Hi, we're happy you found our staff to be so supportive during your experience here at Tustin Lexus. If you have any further questions, please don't hesitate to reach out!

June 20, 2025

I highly recommend to come to this dealer for your service. Very professional, quick service, explain evrything well and realy nice waiting room. More

by TD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ray Wood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jim
Jun 23, 2025 -

Tustin Lexus responded

Hi, thank you for sharing your positive experience! Thanks again for the recommendation, and have an amazing day!

June 20, 2025

Lexus at Tustin. Steve was nice, professional and caring. Not to mention funny. Definitely Recommend. More

by La_gabilan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Rivera
Jun 23, 2025 -

Tustin Lexus responded

Hi, we're happy you found Steve to be so supportive during your experience here at Tustin Lexus. Please don't hesitate to reach out if there's anything additional we can do for you.

June 20, 2025

I am happy with the service at Tustin Lexus. Rick helped me friendly and truthfully. Thank you! More

by Nathan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ray Wood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 21, 2025 -

Tustin Lexus responded

Nathan, we are very happy we could provide you with a positive experience! If you have any further questions, please give us a call. We're always happy to help!

June 17, 2025

Quick and easy check in early in the morning. Rick was very helpful with my appointment. Wait time was less than 2 hours from arriving. More

by Xer0_XIII
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick M.