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Tustin Lexus - Service Center

Tustin, CA

4.8
1,192 Reviews
Call Service Center (714) 544-4800

1,192 Reviews of Tustin Lexus - Service Center

Sort by
September 21, 2025

I had a great experience in Tustin Lexus and service was excellent. I am very impressed with Wyatt service advisor and he explained very well. More

by Rrkura
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wyatt
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Sep 23, 2025 -

Tustin Lexus responded

Hi, we're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

September 19, 2025

Antonio was very professional, knowledgeable and efficient. The recalls were addressed and the car was ready on time. More

by tmarellano
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Antonio
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Sep 21, 2025 -

Tustin Lexus responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Tustin Lexus! Please don't hesitate to reach out if there's anything additional we can do for you.

September 19, 2025

I arrived early for my appt, my car went in ASAP and was done in approx 1.5 hours. They also gave it a nice wash. Very happy w/ the service received. More

by jcyoung3460
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Olson
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Sep 21, 2025 -

Tustin Lexus responded

Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

September 19, 2025

Everything was completed as scheduled and in a timely manner. Rick was very pleasant to work with. Thank you. More

by Ly
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick
Report | Print
Sep 21, 2025 -

Tustin Lexus responded

Hi, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

September 19, 2025

Rapidly greeted. No waiting. Smooth transition into a service car. Car services were completed in less than 3 hrs. More

by Tustin Dad
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ray Wood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Wyatt was great
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Sep 21, 2025 -

Tustin Lexus responded

Hi, thank you for your kind words and this wonderful review! If you have any further questions, please give us a call. We're always happy to help!

September 18, 2025

Efficient and friendly staff! Facility is clean and the coffee is a nice touch if you have to wait for your car. More

by Pat.Sheehan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick
Report | Print
Sep 21, 2025 -

Tustin Lexus responded

Hello, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

September 18, 2025

Love my service rep Derek K , great communication and awesome service on my vehicle. Love that they still wash the car after the service. . More

by Tanste
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Derek Kincebach
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Sep 18, 2025 -

Tustin Lexus responded

Hi Tanste, we strive for 100% satisfaction, and it is great to see you had such a positive experience with Derek K at Tustin Lexus. Please don't hesitate to reach out if there's anything additional we can do for you.

September 18, 2025

Joseph is nice and responsive. he addressed my concerns had my car fixed in a timely manner. More

by cchiwu
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joseph
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Sep 18, 2025 -

Tustin Lexus responded

Hi, we're glad to hear Joseph delivered such a great experience. If there's anything further we can do for you, we are happy to help!

September 17, 2025

Always great customer service . My car was ready earlier than expected. Will definitely go back . More

by patriciap1121
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ray Wood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 20, 2025 -

Tustin Lexus responded

Hi, thank you for your kind words and this wonderful review! We're looking forward to your next visit with us!

September 16, 2025

Excellent service from Tony, prompt and efficient. I really appreciate it, will come back again More

by Afsaneh.dahidds
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ray Wood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 20, 2025 -

Tustin Lexus responded

Hi, thanks for your praise and kind comments about Tony. Until the next time we meet, take care!

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