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Tustin Lexus - Service Center

Tustin, CA

4.8
1,158 Reviews

1,158 Reviews of Tustin Lexus - Service Center

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August 30, 2025

Easy to make an appointment, Derek got me in and out. Super pleased with the service. More

by Carloszarate40
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ray Wood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Derek
Sep 03, 2025 -

Tustin Lexus responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Tustin Lexus! We are always more than happy to assist you if anything else comes up. Take care!

August 29, 2025

Awesome fast service . Paul was Great!!!! I will be back for more service. Thank You More

by Sangsterdc
Workmanship
Recommend Dealer
Yes
Employees Worked With
Ray Wood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Paul kim
Sep 02, 2025 -

Tustin Lexus responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Tustin Lexus! Please don't hesitate to reach out if there's anything additional we can do for you.

August 28, 2025

Steve provided excellent service. I will recommend him to friends and family. Thanks Steve for all your help. More

by JPerez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steven Rivera
Sep 01, 2025 -

Tustin Lexus responded

Hi, we're happy you found Steve to be so supportive during your experience here at Tustin Lexus. Please don't hesitate to reach out if there's anything additional we can do for you.

August 28, 2025

Rick did an excellent job of addressing all my concerns and explaining everything, also text me explaining everything and advising me of needed repairs and costs. Picked up my vehicle and was greeted by J More

by be4900
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ray Wood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rick and Jim
Sep 01, 2025 -

Tustin Lexus responded

Hello, thank you for your kind review; we are happy to pass along your comments to the team here at Tustin Lexus! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

August 27, 2025

Jack was great. Explained everything well and was very friendly He called us promptly when the car was finished More

by Debralgonda
Recommend Dealer
Yes
Employees Worked With
Jack
Sep 01, 2025 -

Tustin Lexus responded

Hello, we're happy to hear you had such a positive experience with our team! Please don't hesitate to reach out if there's anything additional we can do for you.

August 27, 2025

Good customer service but that doesn't make up for the long waits. Always waiting for any service. Waited 30+ to get an Uber scheduled for pick up. Waited 20+ minutes to get my car pulled up to the front More

by Still waiting for my car
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ray Wood
4.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 07, 2025 -

Tustin Lexus responded

Thank you for sharing your experience with us. While we are glad to hear you received good customer service, we regret the extended wait times you encountered throughout your visit. This is not the level of efficiency we strive to provide, and your feedback will be shared with our team as we work to improve. We appreciate your patience and the opportunity to serve you. Tustin Lexus service team, (714) 368-3210

August 26, 2025

Tatiana is super help. Not only selling the car, she is willing to help us all the question we need to know. Greg in financial is super knowledge and gave us a lot good More

by elsa_feng
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tatiana, Greg
Aug 28, 2025 -

Tustin Lexus responded

Hi, we're happy you found our staff to be so supportive during your experience here at Tustin Lexus. Feel free to reach out to us if you need anything. Have a wonderful day.

August 26, 2025

Great customer service and helpful advice. I will definitely continue taking my Lexus here in the future. More

by Phillip.ulit
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ray Wood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 28, 2025 -

Tustin Lexus responded

Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

August 25, 2025

I had such a great experience at Tustin Lexus! From the moment I walked in, the team made me feel welcome and taken care of. The customer service was absolutely top notch everyone was friendly, kn More

by rafaelgonzalez_04
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Velasquez
Aug 27, 2025 -

Tustin Lexus responded

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

August 24, 2025

Great service on our ten year old Lexus. This is the second car I’ve owned from this dealer. More

by Kellis5800
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wyatt
Aug 26, 2025 -

Tustin Lexus responded

Hi, your satisfaction is our top priority. If you have any further questions, please give us a call. We're always happy to help!